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Call Listener Jobs in Ocala, FL (NOW HIRING)

Place

Buyers Agent

Ocala, FL · On-site

Commit to weekly 1:1 coaching session, weekly trainings, and Partner Call * Consult with buyers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

Highpoint at Stonecrest

AL Care Associate FL

Summerfield, FL · On-site

$14.50 - $19.50/hr

... call lights and pull cords ensuring highest level of hospitality and customer service. • ... Talks and listens frequently * Sits 2 hours per day; stands and walks 6 hours per day (combined ...

NHS Management, LLC

PCA - Patient Care Assistant

Ocala, FL

$15 - $20.75/hr

Provides guest comfort by utilizing resources and materials; transporting; answering call lights ... Good listening skills * Excellent customer service, energized individual with compassion for ...

PLACE

Real Estate Listing Agent

Ocala, FL · On-site

$51K - $100K/yr

Commit to weekly 1:1 coaching session, weekly trainings and Partner Call * Consult with sellers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

PLACE

Real Estate Agent

Ocala, FL · On-site

$51K - $100K/yr

Commit to weekly 1:1 coaching session, weekly trainings and Partner Call * Consult with sellers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

Highpoint at Stonecrest

AL Care Associate FL

Summerfield, FL · On-site

$14.50 - $19.50/hr

... call lights and pull cords ensuring highest level of hospitality and customer service. · ... Talks and listens frequently * Sits 2 hours per day; stands and walks 6 hours per day (combined ...

Stonecrest Services LLC

AL Care Associate FL

Summerfield, FL · On-site

$14.50 - $19.50/hr

... call lights and pull cords ensuring highest level of hospitality and customer service. Anticipate ... Talks and listens frequently * Sits 2 hours per day; stands and walks 6 hours per day (combined ...

PLACE

Buyers Agent

Ocala, FL · On-site

$50K - $100K/yr

Commit to weekly 1:1 coaching session, weekly trainings, and Partner Call * Consult with buyers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

PLACE

Licensed Listing Agent

Ocala, FL · On-site

$75K - $150K/yr

Commit to weekly 1:1 coaching session, weekly trainings and Partner Call * Consult with sellers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

PLACE

Licensed Real Estate Agent

Ocala, FL · On-site

$50K - $100K/yr

Commit to weekly 1:1 coaching session, weekly trainings and Partner Call * Consult with sellers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

Ocala Eye

Customer Care Specialist

Ocala, FL · On-site

$15.25 - $20.25/hr

Greeting everyone in a pleasant and professional manner when calling or answering a patient call ... Ability to communicate information that is well understood while simultaneously listening to ...

OCALA EYE PA

Customer Care Specialist

Ocala, FL · On-site

$14.75 - $19.50/hr

Greeting everyone in a pleasant and professional manner when calling or answering a patient call ... Ability to communicate information that is well understood while simultaneously listening to ...

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Call Listener information

See Ocala, FL salary details

$10

$16

$23

How much do call listener jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for call listener in Ocala, FL is $16.65, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $17.88 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Ocala, FL?

For Call Listener jobs in Ocala, FL, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Ocala, FL look for?

The top searched job categories for Call Listener jobs in Ocala, FL are:

What cities near Ocala, FL are hiring for Call Listener jobs?

Cities near Ocala, FL with the most Call Listener job openings:

Call Listener jobs near you

Sales Associate/Call Center Agent

Mosquito Squad

Ocala, FL • On-site

$12 - $15/hr

Full-time

Re-posted 16 days ago

Mosquito Squad rating

7.4

Company rating: 7.4 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

11th of 35 rated pest control companies

Job description

We are looking for highly motivated, determined, competitive and highly personable individuals to come be the "voice" of Mosquito Squad. Your primary responsibility will be to answer inbound calls, promote and sell the full suite of Mosquito Squad services, with a focus on our 21-day barrier treatment program. While working a flexible schedule, you'll use your exceptional interpersonal skills to listen to customer's needs, explain our products and services in detail; then recommend the solution that best fits those needs.
Mosquito Squad provides comprehensive, ongoing training in all of our products and service to ensure you can overcome customer objections. As an Inbound Sales Associate you will also be given access to our state of the art CRM software to keep details at hand. Additionally, managers/sales support provide realtime sales coaching/feedback, weekly team huddles and ongoing training.
Come Join our team!
RESPONSIBILITIES
• Be the "Voice" of Mosquito Squad by embodying professionalism, courtesy, tenacity and subject matter expert of company knowledge
• Promote and sell the full suite of Mosquito Squad services with a focus on the 21-day Protective Barrier Treatment
• Follow Mosquito Squad's structured sales process during inbound sales calls
• Demonstrate excellent listening skills, demonstrating empathy and understanding of customer needs
• Overcome customer objections
• Cold calling warm leads
• Upgrade single treatment customers to full season treatment
• Follow-up and Close sales with new and former customers
• Complete required forms / update CRM client record
QUALIFICATIONS
• Highly motivated and determined
• Excellent interpersonal and listening skills
• Strong ability to overcome customer objections
• Highly able to manage rejection and continue to close sales
• Willingness and desire to follow a structure sales process
• Detail oriented in tracking customer information and sales progress
• Reliable transportation
PERKS
• Flexible schedule
• Ongoing training
• High Commission potential
• Excellent brand
Compensation: $12.00 - $15.00 per hour
We're Mosquito Squad, protecting families locally and globally from the nuisance and dangers of mosquitoes and ticks and always driven by
Passion. Service. Education. Giving
As the inventor of the Protective Barrier Treatment in 2005, we approach every day with a passion to do our best in every capacity so our clients can enjoy their yards and outdoor spaces.
We strive to provide extraordinary service in every aspect of our client relationships, from the first time we answer their phone call to continually treating their property with the utmost respect.
We educate consumers on how to avoid mosquito and tick bites.
We impact the global community through giving and by helping raise funds to eliminate malaria in Africa through our partnership with Malaria No More. While we fight annoying bites for our clients here at home, for many the fight against the bite is literally a matter of life and death.
Mosquito Squad offers best in class paid training and onboarding, flexible schedule, company trucks and state of the art sales/routing system to ensure your day is efficient. Join our Squad today!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchise location, and not to Mosquito Squad Corporate.

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