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Call Listener Jobs (NOW HIRING)

Midwest Vision Partners

Call Center Representative

$16.50 - $20.50/hr

The successful candidate demonstrates high attention to detail, and an ability to utilize excellent probing and call listening skills to address and resolve patient needs. In this role, you will ...

Burjline Builders

Call Center Representative

Seattle, WA · On-site

$18.25 - $22.75/hr

They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful call center representative ...

New

Burjline Builders

Call Center Rep

Manhattan, NY · On-site

$17.75 - $22/hr

They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful call center representative ...

New

Burjline Builders

Call Center Rep

New York, NY · On-site

$17.50 - $22/hr

They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful call center representative ...

Burjline Builders

Call Center Representative

$25 - $100/hr

Call Centre Representative Schat Communications, a leading provider of advanced wireless internet ... Strong active listening and problem-solving abilities. * Excellent time-management skills with the ...

Kanz.us

Call Center

$16.50 - $20.50/hr

Call Center We're looking for dedicated and customer-focused Call Center professionals to join our ... Resolve customer issues efficiently by listening actively, understanding needs, and implementing ...

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Call Listener information

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$10

$17

$25

How much do call listener jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for call listener in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

More about Call Listener jobs

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Cities with the most Call Listener job openings:

What states have the most Call Listener jobs?

States with the most job openings for Call Listener jobs include:

What are popular job titles related to Call Listener jobs?

For Call Listener jobs, the most frequently searched job titles are:

Call Listener jobs near you
Infographic showing various Call Listener job openings in the United States as of September 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

Remote

Midwest Vision Partners
Health Care and Social Assistance • 1 - 5K employees
Learn more about Midwest Vision Partnersexternal

$16.50 - $20.50/hr

Other

Posted 4 days ago

Midwest Vision Partners rating

4.6

Company rating: 4.6 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Patient Intake and Communications Representative (Call Center)

We are looking for a Patient Intake and Communications Representative that will be the liaison between Midwest Vision Partners and our current and potential patients. In this role, you will be responsible for the accurate, timely and efficient scheduling & triaging of all Midwest Vision Partners subsidiaries / sites. The successful candidate demonstrates high attention to detail, and an ability to utilize excellent probing and call listening skills to address and resolve patient needs. In this role, you will provide excellent customer service and a high level of reliability to ensure we are delivering the highest possible quality service, in a positive professional manner.

This is a remote position; Candidates must currently reside in one of the following states to be considered: Illinois, Ohio, Michigan, Texas, Iowa, Georgia, West Virginia, Pennsylvania, or North Carolina. Candidates residing outside of these states are not eligible for consideration for this position.

What You Will Be Working On

  • Coordinate all physician schedules in an orderly fashion to ensure all appointments flow smoothly
  • Call patients to reschedule appointments as needed
  • Contact patients who may have not responded to their reminder calls and be assertive to ensure the appointment will be rescheduled (telemarketing)
  • Type and distribute weekly doctor schedules to all medical/surgical offices and staff
  • Send information packets, mass mailing to all patients and/or offices when requested
  • Assure appropriate documentation is provided in each patient record
  • Assure incoming & outgoing clinical summaries and referrals are appropriately placed in the patient record
  • Ensure referrals are received as necessary by doctor or insurance
  • Triage calls properly to assure location doctor compliance
  • Achieve Quality and NPS score requirements
  • Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and Employee Handbook
  • Must be willing and able to meet Call Center Remote Work Technology requirements (see addendum)
  • Perform various other duties as requested.

What Will Make You Awesome

  • Able to handle multi-task work and manage time effectively in a fast-paced environment
  • Perseverance and excellent follow through
  • Customer-service experience
  • Problem-solving / critical thinking
  • Adaptability and assertiveness

What You Know

  • Strong ability to work independently with limited oversight post-training
  • Attention to detail
  • Strong phone and verbal communication skills, including active listening
  • Excellent customer service and communication skills, including communication via email and text
  • Computer proficiency
  • Minimum of 2 years of medical and/or clinical experience
  • High school diploma

The identification of Duties and Responsibilities does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position.

What Midwest Vision Partners employees say

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