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Call Listener Jobs (NOW HIRING)

MedFleet LLC

Call Taker

Hudson, FL · On-site

Work is performed in a fast paced, high call volume, call center environment. Operates ... Ability to communicate effectively, both orally and in writing, and to listen and understand.

MedFleet LLC

Call Taker

Hudson, FL

Work is performed in a fast paced, high call volume, call center environment. Operates ... Ability to communicate effectively, both orally and in writing, and to listen and understand.

Apptad Inc

Call center agents

Augusta, GA · On-site

$14 - $18.50/hr

Retention call center agents Location: ONSITE Augusta, GA 30907 The candidate should be comfortable ... We listen carefully to the needs of our clients so that we know what's important for their business ...

PRIORITY CARE TRANSIT EMS CENTRAL

Call Taker

Dallas, TX · On-site

$20/hr

Join PRIORITY CARE TRANSIT EMS CENTRAL as a Call Taker, where your communication skills will make a ... Strong verbal communication and active listening skills. * Ability to remain calm and composed ...

Sstar

Call Center Specialist

Fall River, MA · On-site

$17 - $17.50/hr

Call Center Specialist Job Tracking ID: 512937-910458 Job Location: Fall River, MA Job Level ... Scheduling appointments Engaging in active listening with callers, confirming or clarifying ...

Spruce Power

Sr. Call Center Manager

Houston, TX · On-site

Implement quality assurance programs across both teams, including call listening, interaction reviews, and compliance audits. Process Improvement & Strategic Initiatives * Lead the design and ...

SSTAR

Call Center Specialist

Fall River, MA

$17 - $17.50/hr

The Call Center Specialist will be responsible for all incoming calls including triaging and ... Engaging in active listening with callers, confirming or clarifying information and ability to ...

SSTAR

Call Center Specialist

Fall River, MA

$17 - $17.50/hr

The Call Center Specialist will be responsible for all incoming calls including triaging and ... Engaging in active listening with callers, confirming or clarifying information and ability to ...

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Call Listener information

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$10

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How much do call listener jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for call listener in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
More about Call Listener jobs
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Call Listener jobs near you
Infographic showing various Call Listener job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Corporate Enablement Coordinator

Cypress HCM

San Jose, CA

$62.82/hr

Full-time

Re-posted 24 days ago

Job description


Corporate Enablement Coordinator
We have an exciting opportunity for a Corporate Enablement Coordinator with the top leading multimedia and creative software company in the world using cutting-edge tools and technologies, including industry-leading AI and creative software, empower millions of users to achieve their creative and business goals.

As a role-based Enablement Coordinator, your role will support activities of the Global Sales Enablement Team supporting Corporate Sales.
As a Coordinator in Corporate Sales Enablement team, this role is a critical part of supporting a fast-paced corporate sales team. In this role, strong organizational skills are essential to manage multiple priorities, coordinate trainings and meetings, and track deliverables and maintain clear communication across the team. At Adobe, we believe that we have the best products in the market for creativity and productivity, and this position will play a role in ensuring Adobe delivers the best possible experiences to our selling audience and to our valued customers.

Responsibilities:
  • Coordinating the production of the Monthly Enablement Newsletter. Working closely with the Enablement team and stakeholders to complete the 5 sections of each newsletter, and submit to our vendor, then following through to ensure it is sent to all. Accessing readership of this is not essential – but preferred.
  • Call Listening – using Chorus our call listening software, listen to 2 calls a day (40 per month) and complete a call listening feedback form for each call. This feedback provides the enablement team with insight into how sellers are selling.
  • Scheduling and coordinating training. Pulling from the intake form that is managed by the sales enablement team
  • Coordinating Deal Deconstructions. A deal deconstruction is the story of how our Adobe Corporate team engaged with a customer to uncover their pain, and present a winning solution for the customer. We track these stories in a template. Your focus will be to interview the seller and complete this form. We expect only 3 of this will arise during the duration of this contract.
Skills and Experience:
  • Exceptional Organizational experience
  • Project management experience, and experience in meeting, tracking to deadlines
  • Self-motivated, with proven record of accomplishment of execution as a team member
  • Proven people management, interpersonal, time management, problem-solving skills, ability to prioritize and handle multiple priorities
  • Thinking beyond your tasks, providing feedback and insights to the team you support based on what you have learned.
Compensation:
  • $62.82 per hour.
35995946
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About Cypress HCM

Sourced by ZipRecruiter

We deliver consistently superior recruiting by virtue of trusting, communicative relationships with companies and candidates alike. From Fortune 100s to startups, clients lean on us to fulfill their range of needs from contract to full-time positions. With an intimate knowledge of the industries we serve, a keen sense of what makes for high-performing talent in any role, and shared sense of urgency, our clients will tell you: your solution begins here.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Walnut Creek, CA, US

Year founded

2005

Social media

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