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Call Listener Jobs in Arizona (NOW HIRING)

Call Center Rep

Phoenix, AZ ยท On-site

$16 - $19.75/hr

Call Center Rep Phoenix, Arizona, United States $ 18.00 - 19.00 (US Dollar) Call Center Rep needs 6 ... Good communication and listening skills. Able to accept constructive criticism. * Able to ...

Call Center Agent

Phoenix, AZ ยท On-site

$15 - $19.50/hr

Call Center Agent At Horizon Point, we don't just create marketing--we go the extra mile to ensure ... Strong verbal communication and active listening skills * Professional and customer-focused ...

Call Center Agent

Phoenix, AZ

$15 - $19.50/hr

Strong verbal communication and active listening skills * Professional and customer-focused ... Previous call center experience is a plus but not required Additional Information * Competitive ...

Call Center Agent

Phoenix, AZ

$15 - $19.50/hr

Strong verbal communication and active listening skills * Professional and customer-focused ... Previous call center experience is a plus but not required Additional Information * Competitive ...

Call Center Agent

Phoenix, AZ ยท On-site

$15 - $19.50/hr

Strong verbal communication and active listening skills * Professional and customer-focused ... Previous call center experience is a plus but not required Additional Information * Competitive ...

Call Center Agent

Phoenix, AZ ยท On-site

$15 - $19.50/hr

Strong verbal communication and active listening skills * Professional and customer-focused ... Previous call center experience is a plus but not required Additional Information * Competitive ...

Call Agent

Tucson, AZ ยท On-site

$14.50 - $19/hr

The Call Agent position will during periods of FEMA surge disaster activity, need to respond to ... Handle all calls with tact and diplomacy, demonstrate good listening skills, and empathy, while ...

Call Center Representative

Mesa, AZ

$15.75 - $19.75/hr

This means listening, caring, and understanding. After forty years of success, we're proud to call ourselves one of the nation's top-performing dealer groups. We are an equal opportunity employer and ...

Call Center Representative Location: Phoenix, AZ 85034 Schedule: Monday-Friday | 7:00 AM - 3:30 PM ... Strong communication and active listening skills * Comfortable working in a fast-paced, phone-based ...

Call Center - Chat Specialist

Chandler, AZ ยท On-site

$17 - $21.50/hr

Title - Call Center - Chat Specialist Location - Chandler, AZ Job Type - Permanent Required ... Listens and probes to provide one-on-one advice that helps connect clients with solutions to ...

Call Center Representative

Tempe, AZ ยท On-site

$15.50 - $19.50/hr

Call Center Representative Position: Onsite Call Center Representative The Onsite Call Center ... Demonstrated verbal, listening, and written communication skills are required. * Demonstrated ...

Call Center Representative

Phoenix, AZ

$16 - $19.75/hr

Collaborate with call center team members, sales team members, and other company departments to ... Strong phone skills i.e. diction, active listening * Ability to communicate and interact with a ...

Call Center Representative

Phoenix, AZ ยท On-site

$16 - $19.75/hr

Collaborate with call center team members, sales team members, and other company departments to ... Strong phone skills i.e. diction, active listening * Ability to communicate and interact with a ...

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Call Listener information

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What cities in Arizona are hiring for Call Listener jobs? Cities in Arizona with the most Call Listener job openings:
Call Center Rep

$16 - $19.75/hr

Other

Posted 8 days ago


Job description

Call Center Rep

Phoenix, Arizona, United States

$ 18.00 - 19.00 (US Dollar)

Call Center Rep needs 6 months of call center experience

Call Center Rep requires:

  • Strong computer and phone skills. Ability to use web-based computer applications
  • Excellent communication skills both written and verbal, and internal personal skills
  • Able to manage telephone and chat customer interactions and convey confidence while resolving the customers issues.
  • Professional, friendly demeanor with a customer-oriented attitude. Good communication and listening skills. Able to accept constructive criticism.
  • Able to understand and accurately communicate customers needs, while demonstrating critical thinking and problem-solving skills.
  • Must be able to pass a background and drug test.
  • Must be 18 years or older
  • Must have a High School Diploma or GED
  • Must be able to type 30 wpm

Preferred:

SAP skills

Call Center Rep duties:

  • Assist with customer questions, inquiries, and issues related to accounts payable inquiries.
  • Take phone calls and answers chats/emails regarding accounts payables and bills.

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

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