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Freelance Insurance Call Center Jobs in Arizona (NOW HIRING)

Air Control AZ

Call Center Manager

Lake Havasu City, AZ · On-site

$80K - $110K/yr

The call center is the front door of our business. Customers form their first impression of us on a ... Company-paid health insurance and short-term disability. * Voluntary dental, vision, life insurance ...

LHH US

Call Center Representative

Phoenix, AZ · Hybrid

$18/hr

Call Center Representative LHH Recruitment Solutions is partnering with a company in North Phoenix ... life insurance, short-term disability, additional voluntary benefits, EAP program, commuter ...

Air Control AZ

Call Center Manager

Lake Havasu City, AZ · On-site

The call center is the front door of our business. Customers form their first impression of us on a ... Company-paid health insurance and short-term disability. * Voluntary dental, vision, life insurance ...

LHH US

Call Center Representative

Phoenix, AZ · Hybrid

$18/hr

Call Center Representative LHH Recruitment Solutions is partnering with a company in North Phoenix ... life insurance, short-term disability, additional voluntary benefits, EAP program, commuter ...

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ · On-site

$18 - $22/hr

... Insurance. Contract Duration: 12 months (Contract to Hire) Pay Rate: $18-$22 Shift Hours * Sun ... Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier ...

TEKsystems

Call Center Representative

Tempe, AZ

$21/hr

Customer Service Representative (Call Center) Position Overview We are seeking a detail-oriented ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

TEKsystems

Call Center Representative

Tempe, AZ · On-site

$21/hr

Customer Service Representative (Call Center) Position Overview We are seeking a detail-oriented ... Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term ...

Cardinale Auto Group

Call Center Representative

Mesa, AZ · On-site

$14 - $17.50/hr

Cardinale Automotive Group is looking for a driven and personable Call Center Representative who ... Life Insurance provided for and paid by Cardinale Automotive Group. Cardinale Automotive Group is a ...

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Freelance Insurance Call Center information

What is the difference between Freelance Insurance Call Center vs Insurance Customer Service Representative?

AspectFreelance Insurance Call CenterInsurance Customer Service Representative
CredentialsNone specific; may require insurance knowledgeTypically requires insurance-related certifications or training
Work EnvironmentRemote, flexible, project-basedOffice or remote, full-time or part-time
EmployerFreelance clients or agenciesInsurance companies or agencies
Work NatureHandling inbound/outbound calls for multiple clientsAssisting policyholders with inquiries, claims, and policy info

Freelance Insurance Call Center roles offer flexible, remote work with multiple clients, often without formal certifications. In contrast, Insurance Customer Service Representatives usually work directly for insurance companies, requiring specific training or certifications, and may have more structured schedules. Both roles involve customer interaction but differ mainly in employment type and work setup.

What are the most commonly searched types of Insurance Call Center jobs in Arizona?

The most popular types of Insurance Call Center jobs in Arizona are:

What are popular job titles related to Freelance Insurance Call Center jobs in Arizona?

For Freelance Insurance Call Center jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Freelance Insurance Call Center jobs in Arizona look for?

The top searched job categories for Freelance Insurance Call Center jobs in Arizona are:

What cities in Arizona are hiring for Freelance Insurance Call Center jobs?

Cities in Arizona with the most Freelance Insurance Call Center job openings:

Freelance Insurance Call Center jobs near you

Call Center Supervisor

Pinnacle Fertility Inc.

Scottsdale, AZ

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Pinnacle Fertility rating

6.3

Company rating: 6.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

About Us

Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. With a network of clinics across the nation, we deliver innovative technology, compassionate patient care, and comprehensive fertility treatments to ensure a personalized, high-touch experience for families on their journey to parenthood. Learn more at www.pinnaclefertility.com.

About the Role

The Call Center Supervisor is an ideal opportunity for those seeking to be an integral part of a fertility patient’s journey towards becoming a parent. If you are customer service minded, compassionate, enjoy a fast-paced environment with a variety of duties, then this is role for you. The Call Center Supervisor position at Pinnacle will allow you to engage with the patient throughout their journey while working closely with a multidisciplinary team to provide excellent patient care.

We are seeking a Call Center Supervisor to join our dedicated team at Pinnacle Fertility in Scottsdale, AZ. This is a full-time position onsite position.  

Responsibilities:

  • Lead and manage both domestic and international call center teams to ensure alignment with company goals and service standards.
  • Monitor performance, coach agents, and conduct regular quality audits for continuous improvement.
  • Track KPIs and manage reporting, ensuring targets are met and customer satisfaction remains high.
  • Oversee script development, agent training, and ongoing coaching to enhance customer interactions and drive conversions.
  • Act as the main escalation contact, resolving issues and maintaining compliance with data privacy laws and company guidelines.
  • Coordinate across time zones for seamless operations and collaborate with internal teams for consistent messaging and solutions.

Requirements:

  • 5+ years of experience in a call center environment required
  • 2+ years in a supervisory role, preferably in customer or patient-facing support required
  • 1 year of healthcare experience preferred
  • Strong problem-solving skills, calm under pressure, with a focus on patient satisfaction.
  • Proven leadership skills in team development, mentoring, and performance management.
  • Familiarity with call center technology and tools preferred

Compensation & Benefits:

  • Salary: Final offers based on experience, skills, and qualifications).
  • Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we celebrate and value diversity. We serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we embrace the diversity of our patients, we foster an inclusive work environment where team members feel supported and empowered. We are proud to be an equal-opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.

What Pinnacle Fertility employees say

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