ZipRecruiter

Log In

1

Executive Call Center Manager Jobs in Arizona (NOW HIRING)

XceedSearch.com

Be Seen First

Call Center Manager

Scottsdale, AZ · On-site

$70K - $98K/yr

... call center, or workforce management platforms such as RingCentral, DialPad, Five9, Genesys, NICE, Verint, or similar systems preferred. · Strong analytical skills with the ability to review data ...

New

Air Control AZ

Call Center Manager

Lake Havasu City, AZ · On-site

$80K - $110K/yr

The call center doesn't work in a vacuum. You'll partner closely with our Service Managers, dispatch team, and marketing to make sure leads, bookings, and customer experience all align. * Solve ...

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

... management (CRM) software - Ability to work in a fast-paced, high-volume environment Working Conditions: This is a temporary, full-time position with a flexible schedule. The call center operates ...

Global Channel Management

Call Center Rep

Phoenix, AZ · On-site

$16 - $19.75/hr

Call Center Rep Phoenix, Arizona, United States $ 18.00 - 19.00 (US Dollar) Call Center Rep needs 6 ... Able to manage telephone and chat customer interactions and convey confidence while resolving the ...

C2 Tactical

Call Center Agent

Phoenix, AZ · On-site

$15 - $19.50/hr

Call Center Agent Answer incoming calls for multiple businesses in a small call center environment ... management system for classes and other offerings. Answering Incoming Calls (80%) Answer all ...

C2 Tactical

Call Center Agent

Phoenix, AZ

$15 - $19.75/hr

... into customer management system for classes and other offerings. Responsibilities and Duties ... Previous call center experience preferred * Firearms knowledge a plus * Sitting at a desk for long ...

Fortuity

Bilingual Call Center Supervisor

Phoenix, AZ · On-site

$50K - $60K/yr

Call Center Operations Supervisor Bilingual English/Spanish At Fortuity we believe in our people ... Bilingual Supervisors have the additional responsibility of managing a workforce fluent in both ...

Posted today

next page

Showing results 1-20

All JobsCall Center JobsExecutive Call Center Manager JobsExecutive Call Center Manager Jobs in Arizona

Executive Call Center Manager information

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

How much do executive call center managers make in the US?

Executive call center managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or in regions with a higher cost of living, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

Why do people quit executive call center manager jobs?

People often leave executive call center manager roles due to high stress, long working hours, and pressure to meet performance targets. Job dissatisfaction can also stem from limited advancement opportunities, inadequate support, or burnout from managing large teams and complex customer issues.

What are the most commonly searched types of Call Center Manager jobs in Arizona?

The most popular types of Call Center Manager jobs in Arizona are:

What are popular job titles related to Executive Call Center Manager jobs in Arizona?

For Executive Call Center Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Executive Call Center Manager jobs in Arizona look for?

The top searched job categories for Executive Call Center Manager jobs in Arizona are:

What cities in Arizona are hiring for Executive Call Center Manager jobs?

Cities in Arizona with the most Executive Call Center Manager job openings:

Executive Call Center Manager jobs near you

Call Center Manager

XceedSearch.com

Scottsdale, AZ • On-site

$70K - $98K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted yesterday

New

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

Claims Specialist (CCaaS & Workforce Management)

Location: Scottsdale, AZ | Work Schedule: Hybrid schedule: 4 days onsite / 1 day remote | Department: Claims

About the Role

Company is seeking a detail-oriented, analytical, and solutions-focused Claims Specialist to support our contact center operations, CCaaS technology, workforce management, and Claims Department performance. This role plays a key part in helping the team meet service level goals, maintain staffing coverage, support contact center systems, and provide timely reporting and insights that drive operational decisions.

The ideal candidate is comfortable working with data, systems, schedules, call center metrics, and cross-functional partners. This position requires strong follow-through, sound judgment, technical aptitude, and the ability to respond with urgency while maintaining accuracy and professionalism.

What You’ll Do

·         Monitor real-time contact center performance, including service levels, call volume, abandon rates, and staffing coverage.

·         Maintain accurate schedules, staffing plans, and workforce updates to support Claims Department service level goals.

·         Develop and maintain staffing forecasts using historical trends, business needs, shrinkage, and operational assumptions.

·         Prepare monthly and ad hoc reports with clear insights, variance explanations, and actionable recommendations for leadership.

·         Administer and support CCaaS platforms, including IVR configurations, call routing, queues, user setup, and system settings.

·         Serve as a primary point of contact for contact center technology issues, including ticket submission, triage, escalation, follow-up, and resolution tracking.

·         Partner with Claims leadership, IT, vendors, and internal stakeholders to support system updates, testing, implementations, and process improvements.

·         Identify recurring trends, scheduling challenges, technology issues, and process gaps; recommend practical solutions that improve efficiency and customer experience.

What We’re Looking For

·         3 - 5 years of experience in claims operations, contact center operations, workforce management, scheduling, reporting, business systems support, or a related operational support role.

·         Working knowledge of contact center metrics such as service level, abandon rate, average handle time, occupancy, adherence, shrinkage, and forecast accuracy.

·         Must have forecasting accuracy experience: Ability to predict call and chat volumes and convert those metrics into precise staffing requirements.

·         Must have real-time execution experience: Ability to manage intraday staffing variances when call or chat volume spikes, absenteeism occurs, or operational coverage needs shift.

·         Experience supporting or administering CCaaS, telephony, call center, or workforce management platforms such as RingCentral, DialPad, Five9, Genesys, NICE, Verint, or similar systems preferred.

·         Strong analytical skills with the ability to review data, identify trends, determine operational impact, and communicate clear recommendations.

·         Proficiency with Microsoft Excel and reporting tools; experience with dashboards, workforce management systems, or data visualization tools is a plus.

·         Strong communication, organization, documentation, follow-up, and problem-solving skills.

·         Ability to manage competing priorities, respond quickly to business needs, and work independently with accuracy and professionalism.

Education

·         High school diploma or equivalent required.

·         Associate or bachelor’s degree in business administration, operations management, analytics, information systems, or a related field preferred.

Company Description

Insurance Company