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Executive Call Center Manager Jobs in Arizona (NOW HIRING)

Camping World Holdings

Call Center Manager

Surprise, AZ · On-site

$60K - $120K/yr

... 18 call agents and supporting 12 different locations throughout 3 different states./liliMaximizing sales and profitability of the Business Development Center/liliUtilize CRM system to track ...

Just Staffing

Call Center

Surprise, AZ · On-site

$15.50 - $19.50/hr

... management (CRM) software - Ability to work in a fast-paced, high-volume environment Working Conditions: This is a temporary, full-time position with a flexible schedule. The call center operates ...

Global Channel Management

Call Center Rep

Phoenix, AZ

$16 - $19.75/hr

Call Center Rep Phoenix, Arizona, United States $ 18.00 - 19.00 (US Dollar) Call Center Rep needs 6 ... Able to manage telephone and chat customer interactions and convey confidence while resolving the ...

Lancesoft - Viren

Be Seen First

Call Center Representative

Phoenix, AZ · On-site

$20/hr

We are seeking a customer-focused Call Center Representative to support inbound customer service ... This role requires strong multitasking abilities, problem-solving skills, and the ability to manage ...

R+L Carriers

Call Center CSR

Phoenix, AZ · On-site

$18/hr

The chosen candidate will provide a variety of executive administrative functions to support the ... Proficient time management * Filing, Copy-Fax Machine * Computer knowledgeable- Internet basics ...

R+L Carriers

Call Center CSR

Phoenix, AZ

$18/hr

The chosen candidate will provide a variety of executive administrative functions to support the ... Proficient time management * Filing, Copy-Fax Machine * Computer knowledgeable- Internet basics ...

R+L Carriers

Call Center CSR

Phoenix, AZ

$18/hr

The chosen candidate will provide a variety of executive administrative functions to support the ... Proficient time management * Filing, Copy-Fax Machine * Computer knowledgeable- Internet basics ...

Monogram Health, Inc

Call Center Representative

Tempe, AZ

$15.50 - $19.50/hr

Call Center Representative Position: Onsite Call Center Representative The Onsite Call Center ... Previous home health and care management experience preferred. Benefits: * Opportunity to work in a ...

LHH US

Call Center Rep

Mesa, AZ · On-site

$21 - $22/hr

Call Center Rep LHH Recruitment is partnering with a company near Mesa who is supporting a call ... Comfortable managing both B2C and B2B interactions * Ability to multitask and work in a fast-paced ...

New

LHH US

Call Center Rep

Mesa, AZ · On-site

$21 - $22/hr

Call Center Rep LHH Recruitment is partnering with a company near Mesa who is supporting a call ... Comfortable managing both B2C and B2B interactions * Ability to multitask and work in a fast-paced ...

New

Monogram Health

Call Center Representative

Tempe, AZ

$15.50 - $19.50/hr

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... Previous home health and care management experience preferred. Benefits * Opportunity to work in a ...

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Executive Call Center Manager information

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

What are the most commonly searched types of Call Center Manager jobs in Arizona? The most popular types of Call Center Manager jobs in Arizona are:
What are popular job titles related to Executive Call Center Manager jobs in Arizona? For Executive Call Center Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Executive Call Center Manager jobs in Arizona look for? The top searched job categories for Executive Call Center Manager jobs in Arizona are:
What cities in Arizona are hiring for Executive Call Center Manager jobs? Cities in Arizona with the most Executive Call Center Manager job openings:
Executive Call Center Manager jobs near you
Call Center Manager

Call Center Manager

Arizona Central Credit Union

Phoenix, AZ • On-site

$86K/yr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Arizona Central Credit Union Ranked #2 in Top 10 Credit Unions in AZ for 2026
"Ranking Arizona: Top 10 credit unions for 2026" AZBIGMEDIA

Arizona Central Credit Union  offers a comprehensive benefits package, including medical, dental, vision, 401k with up to 6% match, an employee assistance program, and much more.

Role:

A key component of this service delivery is to build long-term member relationships by identifying the members’ needs and offering them a solution that will result in increased engagement with the credit union.  In addition, the position directs the operations of a call center, ensuring the department supports organizational, financial, operational, service and growth plans.  Ensures members and potential members receive timely, courteous and accurate service during every interaction; supports all remote delivery channels. 

Summary of Responsibilities:

  • Direct, develop, motivate, hire and discipline department personnel; and recommend appropriate personnel actions.  Monitor and record the performance of department personnel during phone calls with members and provide feedback to ensure member service and sales goals are consistently met. 
  • Create and achieve Service Level Agreements to respond to member inquiries timely.  Prepare monthly statistical reports detailing credit union wide call volumes. 
  • Monthly KPI report sent to AVP of Member Experience and SVP of Operations/COO. 
  • Meet one on one with your team a minimum of monthly/bi-weekly for coaching and development. 
  • Have one-on-one conversations with your leadership team on a regular basis. 
  • Support your team’s new ideas and be their advocate. 
  • Support organizational objectives and adapt them to your department.  Organizational strategies need to be deployed consistently and should be adaptable to a department’s individual needs. 
  • Ensure your team is adequately trained, enabling them to deliver a premier service to our members. 
  • Eliminate/voice your department’s pain points bringing them to the attention of the AVP of Member Experience.  Look at issues with solutions in mind and what your team can do to improve the situation. 
  • Promote a positive culture within the department, foster strong interdepartmental relationships, and maintain a high performing team environment. 
Schedule:
  • Monday - Friday 8:45 am - 5:45 pm
  • Occasional weekends
  • Remote work is available after 90 days (Hybrid).
Skills & Requirements:
  • ​​Experience: Five to eight years of call center management & banking experience
  • Education: Two- year college degree or equivalent

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