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311 Call Center Jobs in Arizona (NOW HIRING)

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

Call Center Representative Just Staffing AZ - Phoenix, AZ About Just Staffing AZ: Just Staffing AZ is a leading staffing agency that specializes in connecting talented individuals with rewarding ...

Global Channel Management

Call Center Rep

Phoenix, AZ · On-site

$16 - $19.75/hr

Call Center Rep Phoenix, Arizona, United States $ 18.00 - 19.00 (US Dollar) Call Center Rep needs 6 months of call center experience Call Center Rep requires: * Strong computer and phone skills.

AZ Living

Call Center Agent

Phoenix, AZ · On-site

$15 - $19.50/hr

Call Center Agent We are seeking a motivated and customer-focused Call Center Agent to join our real estate team. The ideal candidate will be responsible for handling inbound and outbound calls ...

NESCO Inc

Call Center Representative

Tucson, AZ · On-site

$15.50 - $19.25/hr

Call Center Representative Do you like talking on the phone? Small call center with high profile clients seeks a charismatic, professional, and detail-oriented Call Center Representative Quick ...

Horizon Point Marketing

Call Center Agent

Phoenix, AZ · On-site

$15 - $19.50/hr

Call Center Agent At Horizon Point, we don't just create marketing--we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help ...

C2 Tactical

Call Center Agent

Phoenix, AZ · On-site

$15 - $19.50/hr

Call Center Agent Answer incoming calls for multiple businesses in a small call center environment; supporting customer needs, answering questions and creating bookings and reservations into customer ...

LHH US

Call Center Representative

Phoenix, AZ · Hybrid

$18/hr

Call Center Representative LHH Recruitment Solutions is partnering with a company in North Phoenix who is seeking an Entry-Level Customer Service Representative to join their high-volume call center ...

LHH US

Call Center Representative

Phoenix, AZ · Hybrid

$18/hr

Call Center Representative LHH Recruitment Solutions is partnering with a company in North Phoenix who is seeking an Entry-Level Customer Service Representative to join their high-volume call center ...

Themesoft Inc.

Call Center Representative

Arizona City, AZ · On-site

$16 - $20.25/hr

Call Center Agent (CSR) TRAINING WILL BE ONSITE & ROLE WILL THEN BE REMOTE LOCAL TO MESA, AZ MUST HAVE SKILLS: • Strong Verbal and Written English • Very good keyboard skills - Formal Training in ...

New

Air Control AZ

Call Center Manager

Lake Havasu City, AZ · On-site

$80K - $110K/yr

The call center is the front door of our business. Customers form their first impression of us on a phone call, and your team sets that tone every day. You'll build a culture of ownership, urgency ...

Alphabe Insight Inc

Call Center Agent

Phoenix, AZ · On-site

$15 - $19.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Limitless East Marketing

Call Center Agent

Phoenix, AZ

$15 - $19.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

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All Jobs311 Call Center Jobs311 Call Center Jobs in Arizona

311 Call Center information

What is a 311 call center?

A 311 Call Center is a non-emergency government service center that residents can contact to request information, report issues, or access municipal services. Unlike 911, which is used for emergencies, 311 handles inquiries such as reporting potholes, requesting information about city services, or seeking help with permits and utility issues. The goal is to provide a simple and efficient way for the public to interact with local government and resolve common concerns.

What are the key skills and qualifications needed to thrive as a 311 call center operator, and why are they important?

To thrive as a 311 Call Center Operator, you need strong customer service skills, clear communication abilities, and typically a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and municipal information databases is usually required. Patience, problem-solving skills, and the ability to remain calm under pressure help operators excel in assisting diverse callers. These skills and qualities ensure efficient, accurate, and compassionate service to the public, enhancing community trust and satisfaction.

What are some common challenges faced by 311 call center representatives, and how can they be managed?

311 Call Center representatives often encounter high call volumes and a wide range of inquiries from the public, which can be challenging to manage efficiently. They must be able to quickly assess and direct calls, sometimes handling difficult or frustrated callers with patience and professionalism. Staying up-to-date on local services and procedures is essential for providing accurate information. Support from supervisors and ongoing training are key to managing stress and maintaining high-quality service.

What is the difference between 311 Call Center vs Customer Service Representative?

Aspect311 Call CenterCustomer Service Representative
Required CredentialsHigh school diploma; training in city servicesHigh school diploma; customer service skills
Work EnvironmentPublic service, call center settingCorporate or retail settings, call or in-person
Employer & IndustryMunicipal governmentPrivate companies, retail, or service industries
Common Search/ComparisonYesNo

The 311 Call Center primarily handles city service requests and information, working within government settings. Customer Service Representatives work across various industries, focusing on client support and sales. While both roles involve call handling and require strong communication skills, 311 Call Center agents are specialized in municipal services, whereas Customer Service Representatives serve diverse private sector needs.

How do you get hired in a 311 Call Center?

To get hired in a 311 Call Center, candidates typically need to complete an application process that may include a written test, interview, and background check. Strong communication skills, customer service experience, and familiarity with call center software are often preferred qualifications.

Is working for a 311 Call Center a good job?

Working as a 311 Call Center representative involves handling public inquiries and providing information about city services, often requiring strong communication and problem-solving skills. The job typically offers full-time hours, benefits, and training, but may involve high call volumes and stressful situations. Overall, it can be a stable entry-level position with opportunities for advancement in public service careers.

What are popular job titles related to 311 Call Center jobs in Arizona?

For 311 Call Center jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching 311 Call Center jobs in Arizona look for?

The top searched job categories for 311 Call Center jobs in Arizona are:

What cities in Arizona are hiring for 311 Call Center jobs?

Cities in Arizona with the most 311 Call Center job openings:

311 Call Center jobs near you
Infographic showing various 311 Call Center job openings in Arizona as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Director of Customer Service and Innovation

City of Goodyear, AZ

Goodyear, AZ • On-site

$149K - $221K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Salary: $149,518.56 - $221,960.94 Annually
Location : Goodyear, AZ
Job Type: Full-Time
Job Number: FY2600772
Division: City Manager
Department: City Manager
Opening Date: 07/24/2026
Closing Date: Continuous
FLSA: Exempt
Job Description Summary
The position will be open until filled with a first review date of August 14, 2026
The Director of Customer Service and Innovation leads organizational efforts to enhance customer experience, drive service excellence, and implement innovative practices across all service channels. This role is responsible for strategic planning, continuous improvement, performance measurement, and oversight of customer-facing operations, including the 311 Call Center.
Director of Customer Service and Innovation Recruitment Brochure
The ideal candidate for this newly created leadership role will be an experienced, forward-thinking professional who brings a blend of strategic vision, analytical strength, people-centered leadership, and deep expertise in customer experience. Joining an organization with an award-winning workplace culture, the chosen candidate must be capable of elevating that culture even further- making customer service excellence a defining organizational cornerstone and leveraging the city's culture to deliver exceptional performance.
Key attributes of the Ideal Candidate:
  • Strategic and innovative thinker
  • Expert in performance management and KPI frameworks
  • Strong continuous improvement leader
  • Call center operations expertise
  • Culture builder and people - centered leader
  • Collaborative relationship builder
  • Skilled communicator and change champion
  • Results - driven, purpose - driven leader
At the City of Goodyear, you will be a part of an organization that values its employees as its greatest asset. You will become part of a dedicated team of professionals who are committed to building and maintaining a highly engaged workforce. You will be challenged to learn and grow in an environment that values employee development and career-building. You will thrive in a culture of innovation. We believe that successful employees are those that possess these six core values:
Adaptability - Integrity - Initiative - Empathy - Optimism - Innovation
Only a limited number of the most qualified applicants meeting the City's requirements will be invited for an interview. The examination process for this position will consist of a panel interview. All communication regarding application status and interview notifications will be sent via email- please monitor your junk/spam email for communication as it will come from a system generated source.
Essential Functions
  • Directs organization-wide customer service strategies, aligning service delivery with strategic objectives, performance expectations, and long-term planning priorities.
  • Leads the design, implementation, and monitoring of organizational performance measures, KPI frameworks, and customer experience dashboards used to guide decision-making and resource allocation.
  • Oversees continuous improvement initiatives to streamline workflows, reduce service friction, and enhance operational efficiency across all customer service functions.
  • Provides strategic leadership for the 311 Call Center, ensuring responsive, accurate, and high-quality service through modern tools, clear procedures, and effective staff development.
  • Introduces and evaluates innovative technologies, service platforms, and process enhancements that strengthen customer engagement and support modernization of services.
  • Collaborates with departments to improve customer touchpoints, integrate service systems, and promote organization-wide service consistency and accessibility.
  • Develops and maintains customer feedback systems and analytics processes that identify service trends, monitor satisfaction levels, and guide continuous improvement efforts.
  • Leads, mentors, and evaluates staff within customer service and innovation teams, cultivating a culture focused on service excellence, problem solving, adaptability, and innovation.

Requirements
  • Formal Education/Knowledge: Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent combination of education and experience.
  • Experience: Seven or more years of progressive experience in customer service management, operations, innovation, or process improvement.
  • Certifications and Other Requirements: Lean Six Sigma Black Belt Certification is highly desirable, but not required, Valid Driver's License
  • Reading: Work requires the ability to read and comprehend complex legal documents, development agreements and contracts, executive business letters and communications, development-related documents, master plans, design guidelines, construction site plans, budget documents, business magazine, journals, newspapers and technical reports, strategic or operational plans.
  • Math: Work requires the ability to perform moderately complex math calculations such as addition, subtraction, multiplication, division, college algebra, and statistics.
  • Writing: Work requires college-level ability to write communication with executive management, City Council, and business executives; and prepare marketing documents, development agreements, and concise, professional letters.
  • Managerial: Complex - Work requires managing and monitoring work performance of a department including evaluating program/work objectives and effectiveness, establishing broad organizational goals and realigning work and staffing assignments for the department.
  • Budget Responsibility: Significant - Has responsibility for final approval of a department's budgetary recommendations to a Deputy City Manager/City Manager. Monitors progress toward fiscal objectives and adjusts plans as necessary to reach them.
  • Policy/Decision Making: Significant - The employee normally performs the duty assignments within broad parameters defined by general organizational requirements and accepted practices. End results determine effectiveness of job performance. This position independently decides how objectives are achieved and what resources are needed. Typical positions in this category are upper management to executive level jobs.
  • Technical Skills: Comprehensive Application - Work requires advanced skills and knowledge in approaches and systems, which affect the design and implementation of major programs, solutions for highly complex issues, and/or processes organization-wide. Independent judgment and decision-making abilities are necessary to apply technical skills effectively.
  • Interpersonal/Human Relations Skills: High - Interactions involve overseeing and/or approving final decisions regarding policy development and implementation. This level often involves interaction with others outside the organization or department on key departmental/organizational /regional issues and requires exercising participative management skills, high levels of emotional intelligence, networking and relationship building skills, negotiation, and the ability to reach consensus on complex issues to achieve organizational goals and objectives.

The City of Goodyear offers a highly competitive benefits package including:
  • Vacation Leave: 14 days per year, increasing with longevity. Goodyear offers an enhanced vacation benefit of recognizing total years of service under all Arizona public retirement systems for accruing vacation.
  • Sick Leave: 12 days per year
  • Holidays: 12 paid holidays per year, including one floating holiday the first full pay period of January
  • Flexible Holiday: 24 hours per calendar year (prorated based on hire date)
  • Health Insurance: Three health plans available to select from at a group rate
  • Dental Insurance: Two dental plans available to select from at a group rate
  • Vision Insurance: Available at a group rate
  • Flexible Spending Accounts: Health Care and Dependent Care accounts available
  • Short Term Disability Insurance: City-paid coverage
  • Cancer Benefit: City-paid coverage
  • Life Insurance: City-paid insurance valued at twice the annual salary ($400,000 maximum); additional life insurance for self and/or dependent is available at employee's cost
  • Longevity pay beginning at year six
  • Tuition Assistance: $5,250 per calendar year
  • Employee Assistance Program
  • Onsite wellness center/clinic
  • Access to the Goodyear Recreation Center
  • Robust employee well-being program
  • Free identify theft monitoring and protection with Aura
  • 457 Deferred Compensation Plan: 2% city match (employee contributes 1%)
  • Retirement Health Savings: $22.50 city contribution (employee contributes $12.50 per pay period)
  • Retirement: Arizona State Retirement System (ASRS) Defined Benefit plan with mandatory city and employee contributions currently at 12.00%. Plan includes Long Term Disability Benefit.

01
Please indicate your highest level of education completed:
  • High School Diploma or GED
  • Associate's Degree
  • Bachelor's Degree
  • Master's Degree or higher

02
Please indicate your years of professional experience in customer service management, operations, innovation, or process improvement.
  • Under 7 years
  • 7-8 years
  • 9-10 years
  • 11 years or more

03
Do you currently possess a Lean Six Sigma Black Belt Certification?
  • Yes
  • No

Required Question

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