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311 Call Center Jobs (NOW HIRING)

Iron Bow Technologies

311 Call Center Analyst

Manassas, VA · On-site

$17 - $18.75/hr

It's The Iron Bow Way. 0-2 years NONE PWC NONE THE OPPORTUNITY 311 Call Center Analyst provide non-technical, non-emergency customer service to the entire County regarding all aspects of the County ...

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City of New York

Call Center Supervisor

Manhattan, NY · On-site

For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for ... Responsibilities include, but are not limited to: - Supervise and train call center staff ...

City of New York

Call Center Supervisor

Manhattan, NY · On-site

For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for ... Responsibilities include, but are not limited to: - Supervise and train call center staff ...

City of New York

Call Center Supervisor

Manhattan, NY · On-site

$70K - $80K/yr

For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for ... Responsibilities include, but are not limited to: -Supervise and train call center staff ...

My3Tech Inc

Inbound Call Center Rep

Indianapolis, IN · On-site

$15.25 - $19/hr

Job:IN-IDOI-Inbound Call Center Rep (728602) Location : 311 W. WASHINGTON ST., INDIANAPOLIS, IN 46204 Client : State of IN Type: W2(with all Inclusive) Must complete a 5-day training on health ...

Global Channel Management

Call Center

East Hartford, CT · On-site

$16 - $19.75/hr

Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 months minimum experience in call center/dispatcher experience Sr Call Center requires: Must have a ...

SNI USA Inc

Call Center

Saint Petersburg, FL · On-site

$19/hr

SNI Companies is looking for seasonal Call Center Representatives. You will be working in a professional, team-oriented call center environment supporting government municipality inquiries. Must have ...

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

Call Center Representative Just Staffing AZ - Phoenix, AZ About Just Staffing AZ: Just Staffing AZ is a leading staffing agency that specializes in connecting talented individuals with rewarding ...

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Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center Operations Compensation: Commission-Based ($16 per Vehicle Purchased) Position Overview We are ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center Operations Compensation: Commission-Based ($16 per Vehicle Purchased) Position Overview We are ...

Global Channel Management

Call Center

Helena, MT · On-site

$15.25 - $19/hr

Call Center Helena, MT, United States $ 14.00 - 15.00 (US Dollar) Call center needs 1 year medical insurance or medical office experience Call center requires: * MS Office * 10-key by touch ...

Avery Partners

Call Center

Marietta, GA · On-site

$18 - $20/hr

Remote Call Center Representative Hybrid Training Fully Remote $18-$20/hour Full-Time | Monday-Friday | 8:00 AM-4:30 PM A Women's Health practice in Cobb County looking for a compassionate, organized ...

Ocean Canyon Resorts

Call Center

Texarkana, TX

$14.75 - $18.50/hr

```html Call Center Representative Location: Texarkana, Texas, 75501 Job Overview We are seeking a motivated and customer-focused Call Center Representative to join our team in Texarkana, TX. The ideal ...

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How much do 311 call center jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for 311 call center in the United States is $14.06, according to ZipRecruiter salary data. Most workers in this role earn between $9.62 and $16.35 per hour, depending on experience, location, and employer.

What are some common challenges faced by 311 Call Center representatives, and how can they be managed?

311 Call Center representatives often encounter high call volumes and a wide range of inquiries from the public, which can be challenging to manage efficiently. They must be able to quickly assess and direct calls, sometimes handling difficult or frustrated callers with patience and professionalism. Staying up-to-date on local services and procedures is essential for providing accurate information. Support from supervisors and ongoing training are key to managing stress and maintaining high-quality service.

What jobs pay 4000 a week without a degree?

High-paying jobs that can reach $4,000 a week without a degree often include roles such as commercial truck drivers, sales managers, real estate brokers, and certain skilled trades like electricians or plumbers. These positions typically require specialized training, certifications, or experience rather than a college degree, and may involve working long hours or on commission-based pay structures.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn significantly more than entry-level customer service representatives. These positions often require leadership skills, experience, and sometimes certifications, and they may involve overseeing large teams or specialized functions within the call center environment.

Is working for 311 a good job?

Working as a 311 call center representative involves handling public inquiries and service requests, often requiring strong communication and problem-solving skills. The job typically offers full-time hours, benefits, and a stable work environment, but may involve high call volumes and stressful situations. Overall, it can be a reliable job for those interested in public service and customer support roles.

How much do NYC 311 operators make?

NYC 311 operators typically earn an average salary of around $40,000 to $50,000 per year, depending on experience and location. The role often requires strong communication skills and familiarity with call center technology. Salaries may vary based on union agreements and overtime opportunities.

What is a 311 Call Center?

A 311 Call Center is a non-emergency government service center that residents can contact to request information, report issues, or access municipal services. Unlike 911, which is used for emergencies, 311 handles inquiries such as reporting potholes, requesting information about city services, or seeking help with permits and utility issues. The goal is to provide a simple and efficient way for the public to interact with local government and resolve common concerns.

What are the key skills and qualifications needed to thrive as a 311 Call Center Operator, and why are they important?

To thrive as a 311 Call Center Operator, you need strong customer service skills, clear communication abilities, and typically a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and municipal information databases is usually required. Patience, problem-solving skills, and the ability to remain calm under pressure help operators excel in assisting diverse callers. These skills and qualities ensure efficient, accurate, and compassionate service to the public, enhancing community trust and satisfaction.

What is the difference between 311 Call Center vs Customer Service Representative?

Aspect311 Call CenterCustomer Service Representative
Required CredentialsHigh school diploma; training in city servicesHigh school diploma; customer service skills
Work EnvironmentPublic service, call center settingCorporate or retail settings, call or in-person
Employer & IndustryMunicipal governmentPrivate companies, retail, or service industries
Common Search/ComparisonYesNo

The 311 Call Center primarily handles city service requests and information, working within government settings. Customer Service Representatives work across various industries, focusing on client support and sales. While both roles involve call handling and require strong communication skills, 311 Call Center agents are specialized in municipal services, whereas Customer Service Representatives serve diverse private sector needs.

More about 311 Call Center jobs
What cities are hiring for 311 Call Center jobs? Cities with the most 311 Call Center job openings:
What states have the most 311 Call Center jobs? States with the most job openings for 311 Call Center jobs include:
What job categories do people searching 311 Call Center jobs look for? The top searched job categories for 311 Call Center jobs are:
311 Call Center jobs near you
311 Call Center Analyst

311 Call Center Analyst

Iron Bow Technologies

Manassas, VA • On-site

$17 - $18.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Job description

Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!"
We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.
Whether we team with clients, colleagues, or partners, we put each other first. It's The Iron Bow Way.
0-2 years NONE PWC NONE
THE OPPORTUNITY
311 Call Center Analyst provide non-technical, non-emergency customer service to the entire County regarding all aspects of the County Government/Services.
HOW YOU'LL MAKE AN IMPACT
  • Standing up a new capability for Prince William County to support everyone in the county in all aspects of County services - developing processes and procedures from scratch using technical tools (SalesForce).
  • Developing a new Knowledge Base (KB) to enable the 311 CCA Team quickly providing customers the desired service quickly and efficiently.
  • KB will be used by CCA Team and later feed/train the AI-based tool.

During times when the 311 center is slow there is an opportunity get involved with the following:
  • When needed you will assist, under supervision, the IT Customer Service Team. Normally 311 CCAs work in a different call manager (SalesForce) so assistance will be ad-hoc by task - email, text chat, etc.
  • When helping the IT Team you help support to provide basic end-user technical support via phone, email, or Microsoft Teams.
  • User account management (password reset, account unlocks, assigning permissions)
  • Escalating incidents that cannot be resolved to the next level of support in line with service level agreements (SLAs)
  • Updating users on the status of their incident or service request.
  • Providing proactive maintenance workstations as appropriate, for example, ensuring security patches are installed, and applications are up to date.
  • Provide excellent customer service and maintaining a positive attitude.
  • Collaborating with team members to share knowledge and best practices for resolving customer issues.

SKILLS THAT DRIVE SUCCESS
  • Customer service or technical support role is a must.
  • Troubleshooting basic technical issues.
  • Your multi-tasking skills are top notch!
  • Communication skills.
  • Empathy and being able to relate to the end-user.
  • Proven ability to follow processes and procedures accurately.
  • Your attention to detail is impressive.
  • You are a team player with a positive attitude.

WHAT SETS YOU APART
  • Live within Prince William County
  • Previous IT support experience

WHY YOU'LL LOVE IT!
  • Be part of a growing and highly valued new capability in Prince William County (311) which will grow to basically be the User's Guide to the whole county & feed/train an AI tool to support PWC residents with assistance on everything from marriage licenses to graffiti removal.
  • Be part of an inclusive team that encourages development and potential future growth into an IT career. It is non-technical support but working with IT tools and on an IT team so you will get exposure, training, and opportunity to jump over into IT or go deeper in 311 support over time.
  • Grow your skillset of troubleshooting, critical thinking, customer service skills and comfort with speaking to everyone in the business, from the CIO to an intern.
  • You will learn how to deliver helpdesk magic! Efficiently managing incidents while giving the best customer service possible and playing a direct role in customer success.

Compensation and Benefit Information:
The salary range for this position is $17.00-18.75/hr. This range reflects the anticipated base pay for the position and is not a guarantee of final compensation. Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs.
At Iron Bow, we invest in our people and their success. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, a 401(k) plan, paid time off, and additional wellness and financial benefits. An overview of our benefits is available on our careers page.
#LI-EC1
__PRESENT
OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT
Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.

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