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311 Call Center Jobs (NOW HIRING)

City of New York

COMMUNITY LIAISON

Jamaica, NY · On-site

$70K - $80K/yr

... 311 Call Center, NYC.gov, shelter hotline and general public. The Office of Constituent Services (OCS) is recruiting for one (1) Community Coordinator to function as a Community Liaison who will ...

City of New York

COMMUNITY LIAISON

Jamaica, NY · On-site

... 311 Call Center, NYC.gov, shelter hotline and general public. The Office of Constituent Services (OCS) is recruiting for one (1) Community Coordinator to function as a Community Liaison who will ...

City of New York

COMMUNITY LIAISON

Jamaica, NY · On-site

... 311 Call Center, NYC.gov, shelter hotline and general public. The Office of Constituent Services (OCS) is recruiting for one (1) Community Coordinator to function as a Community Liaison who will ...

My3Tech Inc

Inbound Call Center Rep

Indianapolis, IN · On-site

$15.25 - $19/hr

Job:IN-IDOI-Inbound Call Center Rep (728602) Location : 311 W. WASHINGTON ST., INDIANAPOLIS, IN 46204 Client : State of IN Type: W2(with all Inclusive) Must complete a 5-day training on health ...

Betances Health Center

Call Center

Manhattan, NY

$17.75 - $22/hr

CALL CENTER REPRESENTATIVE Under the supervision of the Access Administrator, the Call Center Representative will be responsible for the following : Managing inbound and outbound patient ...

Betances Health Center

Call Center

Manhattan, NY · On-site

$19 - $21/hr

CALL CENTER REPRESENTATIVE Under the supervision of the Access Administrator, the Call Center Representative will be responsible for the following : Managing inbound and outbound patient ...

Global Channel Management

Call Center

East Hartford, CT

$16 - $19.75/hr

Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 months minimum experience in call center/dispatcher experience Sr Call Center requires: Must have a ...

SNI USA Inc

Call Center

Saint Petersburg, FL

$19/hr

SNI Companies is looking for seasonal Call Center Representatives. You will be working in a professional, team-oriented call center environment supporting government municipality inquiries. Must have ...

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

Call Center Representative Just Staffing AZ - Phoenix, AZ About Just Staffing AZ: Just Staffing AZ is a leading staffing agency that specializes in connecting talented individuals with rewarding ...

Menards, Inc.

Call Center

Eau Claire, WI · On-site

$18.25/hr

As a Call Center Team Member, you will be responsible for assisting customers who call in with questions about our stores and products. As the first point of contact for our customers, you will ...

Menard, Inc

Call Center

Eau Claire, WI

$18.25/hr

As a Call Center Team Member, you will be responsible for assisting customers who call in with questions about our stores and products. As the first point of contact for our customers, you will ...

Snyder's Auto Salvage

Call Center

Del Valle, TX

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center Operations Compensation: Commission-Based ($16 per Vehicle Purchased) Position Overview We are ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center Operations Compensation: Commission-Based ($16 per Vehicle Purchased) Position Overview We are ...

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How much do 311 call center jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for 311 call center in the United States is $14.06, according to ZipRecruiter salary data. Most workers in this role earn between $9.62 and $16.35 per hour, depending on experience, location, and employer.

What are some common challenges faced by 311 Call Center representatives, and how can they be managed?

311 Call Center representatives often encounter high call volumes and a wide range of inquiries from the public, which can be challenging to manage efficiently. They must be able to quickly assess and direct calls, sometimes handling difficult or frustrated callers with patience and professionalism. Staying up-to-date on local services and procedures is essential for providing accurate information. Support from supervisors and ongoing training are key to managing stress and maintaining high-quality service.

What is a 311 Call Center?

A 311 Call Center is a non-emergency government service center that residents can contact to request information, report issues, or access municipal services. Unlike 911, which is used for emergencies, 311 handles inquiries such as reporting potholes, requesting information about city services, or seeking help with permits and utility issues. The goal is to provide a simple and efficient way for the public to interact with local government and resolve common concerns.

What are the key skills and qualifications needed to thrive as a 311 Call Center Operator, and why are they important?

To thrive as a 311 Call Center Operator, you need strong customer service skills, clear communication abilities, and typically a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and municipal information databases is usually required. Patience, problem-solving skills, and the ability to remain calm under pressure help operators excel in assisting diverse callers. These skills and qualities ensure efficient, accurate, and compassionate service to the public, enhancing community trust and satisfaction.

What is the difference between 311 Call Center vs Customer Service Representative?

Aspect311 Call CenterCustomer Service Representative
Required CredentialsHigh school diploma; training in city servicesHigh school diploma; customer service skills
Work EnvironmentPublic service, call center settingCorporate or retail settings, call or in-person
Employer & IndustryMunicipal governmentPrivate companies, retail, or service industries
Common Search/ComparisonYesNo

The 311 Call Center primarily handles city service requests and information, working within government settings. Customer Service Representatives work across various industries, focusing on client support and sales. While both roles involve call handling and require strong communication skills, 311 Call Center agents are specialized in municipal services, whereas Customer Service Representatives serve diverse private sector needs.

More about 311 Call Center jobs
What cities are hiring for 311 Call Center jobs? Cities with the most 311 Call Center job openings:
What states have the most 311 Call Center jobs? States with the most job openings for 311 Call Center jobs include:
What job categories do people searching 311 Call Center jobs look for? The top searched job categories for 311 Call Center jobs are:
311 Call Center jobs near you
Infographic showing various 311 Call Center job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 73% Full Time, 20% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $29,250 per year, or $14.1 per hour.
ITS Help Desk Student Representative

ITS Help Desk Student Representative

Pace University

Pleasantville, NY

$18.75 - $24/hr

Other

Posted 20 days ago

Job description

The ITS Help Desk Student Representative's primary job functions will be performed in the ITS Help Desk and 311 Call Center and will involve providing great customer service and technical support to end-users, as well as helping to maintain designated ITS computer labs/classrooms and related equipment, and performing other office and administrative functions as requested.

Responsibilities will include but are not limited to the following:
- providing professional and courteous customer service and technical support via phone, in-person, chat, or email
- assisting users with Pace account activation, password resets, and wireless connectivity issues
- assisting users with their Pharos printer login and other printing issues
- troubleshooting issues with Pace Portal, Brightspace/Classes LMS and Email accounts
- helping to research clients' issues to provide solution
- using remote support tools to troubleshoot issues for on-campus and off-campus users
- performing virus scans and virus removal using free and licensed virus removal tools
- troubleshooting hardware and software problems on PCs and Macs (both desktop and laptop), as well as other computer peripherals and mobile devices
- creating and triaging support tickets accurately, or directing them to the appropriate area for investigation and resolution
- tracking tickets by status, updating tickets, and performing other related ticket management tasks transferring calls to the correct departments
- maintaining all department areas including the Help Desk, 311 Call Center, and ITS labs/classrooms by keeping them clean and organized
- creating/maintaining/updating technical and self-help documentation in the knowledge base
- performing miscellaneous clerical duties and providing administrative support to the department
- replacing printer toner cartridges and printer paper, assisting users with printing services
- opening and closing computer classrooms for faculty and staff before and after scheduled use
- assisting and completing other projects and/or tasks as assigned

Responsibilities may be added or changed as necessary.
Note: Some heavy lifting may be required.

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About Pace University

Sourced by ZipRecruiter

Pace has always prioritized student success. A century ago, that meant propelling people to new highs in practical business careers. Our educational model is still real-world—but today Pace offers unbeatable opportunity to ambitious students at every level, in dozens of disciplines, and on three campuses. Ranked in the top 9% of private US colleges that provide the best return on tuition investment, Pace University transforms the lives of its diverse students—academically, professionally, and socioeconomically. We are at the forefront of creating opportunity and that mission is expressed in our motto: Opportunitas.

Industry

Colleges, universities, and professional schools

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

Year founded

1906

Social media

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