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311 Call Center Jobs (NOW HIRING)

City of New York

Call Center Supervisor

Manhattan, NY · On-site

$70K - $80K/yr

For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for ... Responsibilities include, but are not limited to: -Supervise and train call center staff ...

Just Staffing

Call Center

Surprise, AZ · On-site

$15.50 - $19.50/hr

Call Center Representative Just Staffing AZ - Phoenix, AZ About Just Staffing AZ: Just Staffing AZ is a leading staffing agency that specializes in connecting talented individuals with rewarding ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center Operations Compensation: Commission-Based ($16 per Vehicle Purchased) Position Overview We are ...

Ocean Canyon Resorts

Call Center

Texarkana, TX

$14.75 - $18.50/hr

```html Call Center Representative Location: Texarkana, Texas, 75501 Job Overview We are seeking a motivated and customer-focused Call Center Representative to join our team in Texarkana, TX. The ideal ...

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311 Call Center information

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How much do 311 call center jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for 311 call center in the United States is $14.06, according to ZipRecruiter salary data. Most workers in this role earn between $9.62 and $16.35 per hour, depending on experience, location, and employer.

What are some common challenges faced by 311 Call Center representatives, and how can they be managed?

311 Call Center representatives often encounter high call volumes and a wide range of inquiries from the public, which can be challenging to manage efficiently. They must be able to quickly assess and direct calls, sometimes handling difficult or frustrated callers with patience and professionalism. Staying up-to-date on local services and procedures is essential for providing accurate information. Support from supervisors and ongoing training are key to managing stress and maintaining high-quality service.

What jobs pay 4000 a week without a degree?

High-paying jobs that can reach $4,000 a week without a degree often include roles such as commercial truck drivers, sales managers, real estate brokers, and certain skilled trades like electricians or plumbers. These positions typically require specialized training, certifications, or experience rather than a college degree, and may involve working long hours or on commission-based pay structures.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn significantly more than entry-level customer service representatives. These positions often require leadership skills, experience, and sometimes certifications, and they may involve overseeing large teams or specialized functions within the call center environment.

Is working for 311 a good job?

Working as a 311 call center representative involves handling public inquiries and service requests, often requiring strong communication and problem-solving skills. The job typically offers full-time hours, benefits, and a stable work environment, but may involve high call volumes and stressful situations. Overall, it can be a reliable job for those interested in public service and customer support roles.

How much do NYC 311 operators make?

NYC 311 operators typically earn an average salary of around $40,000 to $50,000 per year, depending on experience and location. The role often requires strong communication skills and familiarity with call center technology. Salaries may vary based on union agreements and overtime opportunities.

What is a 311 Call Center?

A 311 Call Center is a non-emergency government service center that residents can contact to request information, report issues, or access municipal services. Unlike 911, which is used for emergencies, 311 handles inquiries such as reporting potholes, requesting information about city services, or seeking help with permits and utility issues. The goal is to provide a simple and efficient way for the public to interact with local government and resolve common concerns.

What are the key skills and qualifications needed to thrive as a 311 Call Center Operator, and why are they important?

To thrive as a 311 Call Center Operator, you need strong customer service skills, clear communication abilities, and typically a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and municipal information databases is usually required. Patience, problem-solving skills, and the ability to remain calm under pressure help operators excel in assisting diverse callers. These skills and qualities ensure efficient, accurate, and compassionate service to the public, enhancing community trust and satisfaction.

What is the difference between 311 Call Center vs Customer Service Representative?

Aspect311 Call CenterCustomer Service Representative
Required CredentialsHigh school diploma; training in city servicesHigh school diploma; customer service skills
Work EnvironmentPublic service, call center settingCorporate or retail settings, call or in-person
Employer & IndustryMunicipal governmentPrivate companies, retail, or service industries
Common Search/ComparisonYesNo

The 311 Call Center primarily handles city service requests and information, working within government settings. Customer Service Representatives work across various industries, focusing on client support and sales. While both roles involve call handling and require strong communication skills, 311 Call Center agents are specialized in municipal services, whereas Customer Service Representatives serve diverse private sector needs.

More about 311 Call Center jobs
What cities are hiring for 311 Call Center jobs? Cities with the most 311 Call Center job openings:
What states have the most 311 Call Center jobs? States with the most job openings for 311 Call Center jobs include:
What job categories do people searching 311 Call Center jobs look for? The top searched job categories for 311 Call Center jobs are:
311 Call Center jobs near you
Infographic showing various 311 Call Center job openings in the United States as of July 2026, with employment types broken down into 64% Locum Tenens, 1% Internship, 16% Full Time, 3% Part Time, 1% Contract, and 15% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $29,250 per year, or $14.1 per hour.
311 Call Center Representative

311 Call Center Representative

City of Pittsburgh, PA

Pittsburgh, PA • On-site

$47K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

City Of Pittsburgh rating

8.6

Company rating: 8.6 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

141st of 703 rated public administrative organizations

Job description

Salary: See Position Description
Location : Pittsburgh, PA
Job Type: CS Non-Competitive, Full Time
Job Number: 26-MRRH-01
Department: Innovation & Performance
Opening Date: 07/10/2026
Closing Date: 7/31/2026 4:00 PM Eastern
FLSA: Non-Exempt
Bargaining Unit: 09
POSITION SUMMARY
311 Response Center Overview
Situated in the Office of Innovation and Performance, the 311 Response Center leads customer service for the City of Pittsburgh related to all non-emergency service requests for all City departments. In 2025, the team processed over 100,000 service requests received by phone, online submissions, emails, and social media.
The 311 Response Center seeks an energetic 311 Call Center Representative who shares our vision of the City as a customer-service operation. The ideal candidate will love talking to people from all walks of life. They will take pride in consistently providing compassionate customer service on hundreds of calls each week about quality-of-life issues related to public safety, housing, infrastructure, recreation, and cleanliness.
311 Call Center Representatives are currently working from home, but attend quarterly training and staff development activities in person at the City-County Building in Downtown Pittsburgh. Reporting to the 311 Assistant Manager, the Call Center Representative will perform the following duties and will work in accordance with the established policies and goals
Department: Innovation and Performance
Salary: $47,250 per year.
Union: This position is included in the American Federation of State, County, Municipal Employees, Local 2719 bargaining unit and will be filled in accordance with the provisions of the Collective Bargaining Agreement.
Posting Type: City First Announcement/Bid
Union Bid Form: City employees whose name appear on the Eligibility List for this position, and who are in the union noted above, must file a Bid Form when the official Notice of Bid is posted.
Civil Service Classification: Non-Competitive
REQUIREMENTS
General Application Requirements:
You must submit or show proof of all the following at the time of application (unless otherwise indicated below), or your application will be disqualified. Disqualifications based on any of these General Application Requirements are not subject to a Civil Service appeal.
  • Applicants must submit a complete application, including education, work experience, a resume (if applicable), and completed supplemental questions.
  • Applicants must be or become residents of the City of Pittsburgh prior to employment and remain a resident throughout employment.
    • to view a map of City of Pittsburgh neighborhoods.
NOTE: The City of Pittsburgh, as a matter of policy, conducts pre-employment and promotional background investigations on all candidates being considered for positions. The background investigation includes, but is not limited to, criminal background, driver's license, and City of Pittsburgh real estate tax payments. Candidates may be disqualified from consideration based on the results of their background investigation, as it relates to the job for which the applicant is being considered.
Qualifying Requirements:
Your work experience and education/training will be evaluated to determine if you meet the qualifying eligibility requirements listed below for this position. You will receive notice of your eligibility status via email.
  • WORK EXPERIENCE: The application must clearly show one (1) year of full-time experience in customer service in a call center environment that includes working directly with the public. (Less than full-time experience will be calculated on a pro-rated basis.)
  • EDUCATION/TRAINING: The application must clearly show a high school diploma or general equivalency.
  • EQUIVALENCY: None permitted for this position. Therefore, no education/training and/or work experience may be substituted toward the qualifying requirements listed above.

CIVIL SERVICE EXAMINATIONS
Civil Service Examination(s):
If you meet the qualifying requirements listed above, you will receive a letter of admission (when applicable) for the following examination(s). You must pass the written and/or performance examination(s) to have your name placed on the official Civil Service eligibility list for this position. Candidates receiving job offers must pass a medical examination (when applicable) before the date of hire.
  • Performance: Typing examination. Candidates who take and pass the performance examination will be scheduled for the audio/written examination. Candidates must type at least 35 net words per minute to pass the performance examination.
  • Audio: (Scored) Candidates will listen and respond to questions from an audio tape.
The audio examination will consist of the following components:
  • Error Recognition
  • Information Identification
  • Categorizing of Information
  • Information Recall
  • Written: The Written examination will consist of the following components: Vocabulary, Spelling, Punctuation, Grammar, Customer Service, and Data Search.
  • Examinations will be scheduled as needed.
  • Medical: None required for this position.

POSITION DUTIES
  • Serves as an ambassador for the City's vision for safe neighborhoods, welcoming communities, and thriving people.
  • Serves as a liaison between the public and all City departments.
  • Answers calls and enters data related to service requests in City's Customer Relationship Management (CRM) system.
  • Performs data entry, retrieval, queries, and searches to maintain accurate records in the City's CRM system and provide records to other department staff as requested.
  • Intakes, processes, and assists as needed with follow-up on service requests received through other communications channels, such as text messages, email, social media, chats, etc.
  • Utilizes Microsoft Teams chat and Microsoft Outlook email for training, meetings, daily reporting to 311 Managers, and daily collaboration with other 311 Call Center Representatives.
  • Requests information from constituents to best understand and documents their concerns in a patient, objective, and sensitive manner.
  • Maintains professionalism and compassion during calls with constituents who are experiencing elevated stress levels and come from a variety of cultural and linguistic backgrounds.
  • Serves as an ambassador for all city departments by sharing information about their services and resources to callers.
  • Identifies and escalates urgent or delayed requests for service to 311 Assistant Manager and 311 Manager, as needed.
  • Refers customers to outside agencies and service providers as needed.
  • Distributes appropriate forms, applications and schedules to the public, as needed.
  • Performs other related tasks and duties that are assigned or required.

CLICK HERE to view the full job description including knowledge, skills, abilities, and working conditions for this position. Locate and click on the position title to view the complete job description.
Full-time City employees receive a comprehensive benefit package including:
  • Health, Dental and Vision Benefits
  • Pension
  • Voluntary Deferred Compensation Plan
  • Tuition Reimbursement
  • Paid Holidays
  • Paid Vacation
  • Personal Days
(Benefits may be modified based on collective bargaining unit terms.)
01
The City of Pittsburgh welcomes all applicants, including those who would need to relocate to satisfy the Residency Requirement prior to starting this position. Please elaborate on your plans to relocate to Pittsburgh if you do not already live within the City of Pittsburgh municipality. If you already reside within the City of Pittsburgh, please write N/A.
02
Do you have one (1) year of full-time experience in customer service in a call center environment which includes working directly with the public?
  • Yes
  • No

03
Do you have a High School Diploma or equivalency?
  • Yes
  • No

04
Are you able to type 35 words per minute?
  • Yes
  • No

05
Did you remember to view and/or print the Pre-test Training Guide? The guide only includes information on the Typing Exam and not the Audio Exam portion.
  • Yes
  • No

06
Did you remember to attach your complete resume with this application? If you did not, your application may be disqualified.
  • Yes
  • No

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