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311 Call Center Jobs (NOW HIRING)

Ocean Canyon Resorts

Call Center

Texarkana, TX · On-site

$14.75 - $18.50/hr

```html Call Center Representative Location: Texarkana, Texas, 75501 Job Overview We are seeking a motivated and customer-focused Call Center Representative to join our team in Texarkana, TX. The ideal ...

Avery Partners

Call Center

Marietta, GA · On-site

$18 - $20/hr

Remote Call Center Representative Hybrid Training Fully Remote $18-$20/hour Full-Time | Monday-Friday | 8:00 AM-4:30 PM A Women's Health practice in Cobb County looking for a compassionate, organized ...

Jobs for Humanity

Call Center

$16.50 - $20.50/hr

Call Center We're looking for dedicated and customer-focused Call Center professionals to join our dynamic team in Amman, Jordan! If you're passionate about delivering exceptional customer service ...

The Reserves Network Inc

Call Center

Glendale, WI · On-site

$20/hr

Call Center | $ 20 / hr. | Monday - Friday 8 am - 5 pm What Matters Most * Competitive Pay of $20 /hr. with room for growth * Schedule: Monday - Friday Monday - Friday, 8 am - 5 pm * Location:

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Chicken Salad Chick

Call Center

Atlanta, GA · On-site

$15.50 - $19.25/hr

Call Center Job Category: POC Operations Requisition Number: CALLC001887 Posted: March 12, 2024 Full-Time Location: Atlanta, GA 30318, USA Description Responsibilities * Providing first-line support ...

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How much do 311 call center jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for 311 call center in the United States is $14.06, according to ZipRecruiter salary data. Most workers in this role earn between $9.62 and $16.35 per hour, depending on experience, location, and employer.

What are some common challenges faced by 311 Call Center representatives, and how can they be managed?

311 Call Center representatives often encounter high call volumes and a wide range of inquiries from the public, which can be challenging to manage efficiently. They must be able to quickly assess and direct calls, sometimes handling difficult or frustrated callers with patience and professionalism. Staying up-to-date on local services and procedures is essential for providing accurate information. Support from supervisors and ongoing training are key to managing stress and maintaining high-quality service.

What jobs pay 4000 a week without a degree?

High-paying jobs that can reach $4,000 a week without a degree often include roles such as commercial truck drivers, sales managers, real estate brokers, and certain skilled trades like electricians or plumbers. These positions typically require specialized training, certifications, or experience rather than a college degree, and may involve working long hours or on commission-based pay structures.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn significantly more than entry-level customer service representatives. These positions often require leadership skills, experience, and sometimes certifications, and they may involve overseeing large teams or specialized functions within the call center environment.

Is working for 311 a good job?

Working as a 311 call center representative involves handling public inquiries and service requests, often requiring strong communication and problem-solving skills. The job typically offers full-time hours, benefits, and a stable work environment, but may involve high call volumes and stressful situations. Overall, it can be a reliable job for those interested in public service and customer support roles.

How much do NYC 311 operators make?

NYC 311 operators typically earn an average salary of around $40,000 to $50,000 per year, depending on experience and location. The role often requires strong communication skills and familiarity with call center technology. Salaries may vary based on union agreements and overtime opportunities.

What is a 311 Call Center?

A 311 Call Center is a non-emergency government service center that residents can contact to request information, report issues, or access municipal services. Unlike 911, which is used for emergencies, 311 handles inquiries such as reporting potholes, requesting information about city services, or seeking help with permits and utility issues. The goal is to provide a simple and efficient way for the public to interact with local government and resolve common concerns.

What are the key skills and qualifications needed to thrive as a 311 Call Center Operator, and why are they important?

To thrive as a 311 Call Center Operator, you need strong customer service skills, clear communication abilities, and typically a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and municipal information databases is usually required. Patience, problem-solving skills, and the ability to remain calm under pressure help operators excel in assisting diverse callers. These skills and qualities ensure efficient, accurate, and compassionate service to the public, enhancing community trust and satisfaction.

What is the difference between 311 Call Center vs Customer Service Representative?

Aspect311 Call CenterCustomer Service Representative
Required CredentialsHigh school diploma; training in city servicesHigh school diploma; customer service skills
Work EnvironmentPublic service, call center settingCorporate or retail settings, call or in-person
Employer & IndustryMunicipal governmentPrivate companies, retail, or service industries
Common Search/ComparisonYesNo

The 311 Call Center primarily handles city service requests and information, working within government settings. Customer Service Representatives work across various industries, focusing on client support and sales. While both roles involve call handling and require strong communication skills, 311 Call Center agents are specialized in municipal services, whereas Customer Service Representatives serve diverse private sector needs.

More about 311 Call Center jobs
What cities are hiring for 311 Call Center jobs? Cities with the most 311 Call Center job openings:
What states have the most 311 Call Center jobs? States with the most job openings for 311 Call Center jobs include:
What job categories do people searching 311 Call Center jobs look for? The top searched job categories for 311 Call Center jobs are:
311 Call Center jobs near you
Call Center

Call Center

Ocean Canyon Resorts

Texarkana, TX • On-site

$14.75 - $18.50/hr

Full-time

Posted 7 days ago

Job description

```html
Call Center Representative

Location: Texarkana, Texas, 75501

Job Overview

We are seeking a motivated and customer-focused Call Center Representative to join our team in Texarkana, TX. The ideal candidate will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries efficiently and professionally.

Key Responsibilities
  • Provide accurate information about products, services, and company policies.
  • Document customer interactions and maintain detailed records in the company database.
  • Resolve customer complaints and escalate issues when necessary.
  • Meet or exceed individual and team performance goals.
  • Collaborate with other departments to ensure customer satisfaction.
Qualifications
  • High school diploma or equivalent required; some college preferred.
  • Previous experience in a call center or customer service role is a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle high call volumes and work in a fast-paced environment.
  • Proficient with computers and basic software applications.
  • Flexible availability, including evenings and weekends as needed.
How to Apply

If you are passionate about helping customers and want to be part of a dynamic team, please submit your resume and cover letter to our HR department.

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