ZipRecruiter

Log In

1

311 Call Center Jobs (NOW HIRING)

Avery Partners

Call Center

Marietta, GA · On-site +1

$18 - $20/hr

Remote Call Center Representative Hybrid Training Fully Remote $18-$20/hour Full-Time | Monday-Friday | 8:00 AM-4:30 PM A Women's Health practice in Cobb County looking for a compassionate, organized ...

New

Ocean Canyon Resorts

Call Center

Texarkana, TX

$14.75 - $18.50/hr

```html Call Center Representative Location: Texarkana, Texas, 75501 Job Overview We are seeking a motivated and customer-focused Call Center Representative to join our team in Texarkana, TX. The ideal ...

Adecco

Call Center

Mesa, AZ

$18 - $20/hr

Call Center / Sales Representative ???? Tempe, AZ Job Responsibilities * Handle high-volume inbound and outbound customer calls * Assist customers with product information, account questions, and ...

The Reserves Network Inc

Call Center

Glendale, WI · On-site

$20/hr

Call Center | $ 20 / hr. | Monday - Friday 8 am - 5 pm What Matters Most * Competitive Pay of $20 /hr. with room for growth * Schedule: Monday - Friday 8 am - 5 pm * Location: Glendale, WI

New

Chicken Salad Chick

Call Center

Atlanta, GA

$15.50 - $19.25/hr

Call Center Job Category: POC Operations Requisition Number: CALLC001887 Posted: March 12, 2024 Full-Time Location: Atlanta, GA 30318, USA Description Responsibilities * Providing first-line support ...

Dabella

Call Center

Boise, ID

$20 - $21/hr

We offer hourly base pay plus uncapped bonus opportunities within our Call Center. Starting pay is $20.00 - $21.00 per hour plus Uncapped Bonuses At DaBella We understand that it can be hard living ...

next page

Showing results 1-20

All Jobs311 Call Center Jobs

311 Call Center information

See salary details

$5

$14

$21

How much do 311 call center jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for 311 call center in the United States is $14.06, according to ZipRecruiter salary data. Most workers in this role earn between $9.62 and $16.35 per hour, depending on experience, location, and employer.

What are some common challenges faced by 311 Call Center representatives, and how can they be managed?

311 Call Center representatives often encounter high call volumes and a wide range of inquiries from the public, which can be challenging to manage efficiently. They must be able to quickly assess and direct calls, sometimes handling difficult or frustrated callers with patience and professionalism. Staying up-to-date on local services and procedures is essential for providing accurate information. Support from supervisors and ongoing training are key to managing stress and maintaining high-quality service.

What is a 311 Call Center?

A 311 Call Center is a non-emergency government service center that residents can contact to request information, report issues, or access municipal services. Unlike 911, which is used for emergencies, 311 handles inquiries such as reporting potholes, requesting information about city services, or seeking help with permits and utility issues. The goal is to provide a simple and efficient way for the public to interact with local government and resolve common concerns.

What are the key skills and qualifications needed to thrive as a 311 Call Center Operator, and why are they important?

To thrive as a 311 Call Center Operator, you need strong customer service skills, clear communication abilities, and typically a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and municipal information databases is usually required. Patience, problem-solving skills, and the ability to remain calm under pressure help operators excel in assisting diverse callers. These skills and qualities ensure efficient, accurate, and compassionate service to the public, enhancing community trust and satisfaction.

What is the difference between 311 Call Center vs Customer Service Representative?

Aspect311 Call CenterCustomer Service Representative
Required CredentialsHigh school diploma; training in city servicesHigh school diploma; customer service skills
Work EnvironmentPublic service, call center settingCorporate or retail settings, call or in-person
Employer & IndustryMunicipal governmentPrivate companies, retail, or service industries
Common Search/ComparisonYesNo

The 311 Call Center primarily handles city service requests and information, working within government settings. Customer Service Representatives work across various industries, focusing on client support and sales. While both roles involve call handling and require strong communication skills, 311 Call Center agents are specialized in municipal services, whereas Customer Service Representatives serve diverse private sector needs.

More about 311 Call Center jobs
What cities are hiring for 311 Call Center jobs? Cities with the most 311 Call Center job openings:
What states have the most 311 Call Center jobs? States with the most job openings for 311 Call Center jobs include:
What job categories do people searching 311 Call Center jobs look for? The top searched job categories for 311 Call Center jobs are:
311 Call Center jobs near you
Infographic showing various 311 Call Center job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 73% Full Time, 20% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $29,250 per year, or $14.1 per hour.

Call Center

PHYSICIAN - INTERNAL MEDICINE/ HIV SPECIALIST | Community Health Care Association of New York State

Manhattan, NY • On-site

$17.50 - $21.75/hr

Other

Posted 18 days ago

Job description

Functional Title: CALL CENTER REPRESENTATIVE

Under the supervision of the Access Administrator, the Call Center Representative will be responsible for the following: Managinginbound and outboundpatientcommunications to ensuretimelyand easyaccess tocare.Thisroleis critical indeliveringexcellent customerservice, schedulingappointments, andsupportingpatientengagement. The representative willserveas akeypointof contactfor patients,ensuringa seamless andpositivepatientexperience whilemaintainingaccuracy.

Apply