311 Call Center Jobs (NOW HIRING)

The Position The City of Riverside is accepting applications for the position of Wastewater Operations Dispatcher to fill one (1) vacancy in the Sewer Treatment Division of the Public Works Department. The eligibility list established may be used to fill the current and/or upcoming vacancies within this classification for up to six (6) months. The Riverside Water Quality Control Plant (RWQCP) is located at 5950 Acorn Street, Riverside, CA 92504.

The RWQCP was recently expanded and retrofitted to meet the needs of future generations. The plant expansion introduced several new technologies designed to produce high quality effluent water and increase the plant's efficiency. The plant is currently rated with a capacity of 46 million gallons per day (MGD).

The Wastewater Operations Dispatcher operates radio-telephone transmitting and receiving equipment; monitors Supervisory Control and Data Acquisition (SCADA) computer alarm system; dispatches operators and other City personnel as required during routine or emergency situations; notifies regulatory agencies during emergency or spill events; provides central communication with 311 call activities for sewer and other divisions within Public Works; and does related work as required. Work Performed Typical duties may include, but are not limited to, the following: Receive incoming telephone and voice radio calls; operate radio-telephone transmitting and receiving equipment; gather information, determine appropriate actions, and dispatch services as needed or required; remain calm and collected in emergency or stressful situations. Monitor Supervisory Control and Data Acquisition (SCADA) computer alarm system.

Communicate and dispatch operators and other City staff as required during routine or emergency situations; notify and communicate with regulatory agencies during emergencies or spill events. Maintain, monitor, and participate in operations section safety documentation; manage and monitor operator log entries. Provide a variety of public information to public inquiries for assistance.

Provide central communication with 311 call activities for Sewer Division and other divisions within the Public Works Department. Perform accounting duties including work orders and purchase requisitions for the Operations Division; order and requisition necessary office supplies. Assist, support, and participate in the development and implementation of systems and procedures.

Perform other duties as assigned. Qualifications Recruitment Guidelines: Education: High School graduation or satisfactory equivalent (GED). Experience: 1 year of experience in communication with the public through telephone and radio dispatching.

Necessary Special Requirements: Possession of, or ability to obtain, a valid, appropriate California Class "C" Motor Vehicle Operator's License. Ability to obtain proof of completion of entry level (Volume 1) of Operation of Wastewater Treatment Plants Program course work from the California State University, Sacramento, within 12 months from date of appointment. Highly Desirable Qualifications: Current proof of completion of entry level (Volume 1) of Operation of Wastewater Treatment Plants Program course work from the California State University, Sacramento.

Experience with monitoring computer alarm systems. Experience with working in a customer call center. Experience performing accounting functions, including creating work orders and purchase requisitions.

Physical Demands and Working Conditions: Work is done inside a plant or standard office environment. May be exposed to inclement weather, hazards, chemicals, equipment, construction materials, wastewater, and fumes. Employees may interact with staff and/or public and private representatives and will provide professional customer service.

Selection Process DOCUMENTS REQUIRED AT THE TIME OF APPLICATION: 1) Completed Employment Application 2) Completed Supplemental Questionnaire PLEASE NOTE: FOR DIRECTIONS ON ATTACHING A DOCUMENT TO AN ON-LINE APPLICATION, OR GENERAL INFORMATION ON COMPLETING YOUR ON-LINE APPLICATION, CLICK HERE: (Application Guide). IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS: If you are selected to move forward in the assessment process, you may be required to self-schedule your appointment. You will be notified via email of your status and provided with self-scheduling instructions.

Please check your email regularly following the closing date of this recruitment. The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities.

Those who successfully complete the selection process will be placed on the eligibility list for this classification. It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment. Appointment may be subject to the successful completion of a pre-employment background investigation, drug screen, and/or medical/physical examination.

NOTE: The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list. EDUCATIONAL REQUIREMENTS: Proof of education listed in your application will be requested at the time of conditional offer.

Acceptable documentation consists of transcripts or degree, if applicable, by the accredited U.S. college or university. Education obtained outside the United States (US) require one of the following options: An equivalency statement from an evaluation company certified by the National Association of Credential Evaluation Services (NACES) at Members - NACES or the Association of International Credential Evaluators Inc

(AICE) at http://aice-eval.org/members/. An advanced-level degree from an accredited US college or university. All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement

THE PROVISIONS OF THIS JOB ANNOUNCEMENT DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT.