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311 Call Center Jobs (NOW HIRING)

Dabella

Call Center

Call, TX

$20.50/hr

We offer hourly base pay, plus uncapped bonus opportunities within our Call Center. Starting pay is $20.50 per hour plus Uncapped Bonuses. At DaBella We understand that it can be hard living off just ...

Call Center Remote

Call Center Representative - Remote

$16.50 - $20.50/hr

The primary function of the REMOTE Call Center Representative is to effectively handle all inbound support calls for Vision Innovation Partners affiliated Ophthalmology offices by providing ...

DaBella

Call Center

Boise, ID

$20 - $21/hr

We offer hourly base pay plus uncapped bonus opportunities within our Call Center. Starting pay is $20.00 - $21.00 per hour plus Uncapped Bonuses At DaBella We understand that it can be hard living ...

thryvlgbt

Call Center Manager

Atlanta, GA

Call Center ManagerLocation: Atlanta, GA, 30303Skills: Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will ...

thryvlgbt

Call Center Evening

Atlanta, GA

$12.58 - $18.52/hr

Call Center Morning Location: Atlanta, GA, 30303Skills Required: * Call Center * Flexible * 24hr Call Center The Call Center Morning position requires an individual who is able to work in a fast ...

thryvlgbt

Call Center Morning

Manhattan, NY

$12.58 - $18.52/hr

Call Center Morning Location: Atlanta, GA, 30303Skills Required: * Call Center * Flexible * 24hr Call Center The Call Center Morning position requires an individual who is able to work in a fast ...

thryvlgbt

Call Center Morning

$12.58 - $18.52/hr

Call Center Morning Location: Atlanta, GA, 30303Skills Required: * Call Center * Flexible * 24hr Call Center The Call Center Morning position requires an individual who is able to work in a fast ...

DaBella

Call Center

Boise, ID · On-site

$20 - $21/hr

We offer hourly base pay plus uncapped bonus opportunities within our Call Center. Starting pay is $20.00 - $21.00 per hour plus Uncapped Bonuses At DaBella We understand that it can be hard living ...

thryvlgbt

Call Center Morning

$12.58 - $18.52/hr

Call Center Morning Location: Atlanta, GA, 30303Skills Required: * Call Center * Flexible * 24hr Call Center The Call Center Morning position requires an individual who is able to work in a fast ...

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311 Call Center information

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$5

$14

$21

How much do 311 call center jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for 311 call center in the United States is $14.06, according to ZipRecruiter salary data. Most workers in this role earn between $9.62 and $16.35 per hour, depending on experience, location, and employer.

What are some common challenges faced by 311 Call Center representatives, and how can they be managed?

311 Call Center representatives often encounter high call volumes and a wide range of inquiries from the public, which can be challenging to manage efficiently. They must be able to quickly assess and direct calls, sometimes handling difficult or frustrated callers with patience and professionalism. Staying up-to-date on local services and procedures is essential for providing accurate information. Support from supervisors and ongoing training are key to managing stress and maintaining high-quality service.

What is a 311 Call Center?

A 311 Call Center is a non-emergency government service center that residents can contact to request information, report issues, or access municipal services. Unlike 911, which is used for emergencies, 311 handles inquiries such as reporting potholes, requesting information about city services, or seeking help with permits and utility issues. The goal is to provide a simple and efficient way for the public to interact with local government and resolve common concerns.

What are the key skills and qualifications needed to thrive as a 311 Call Center Operator, and why are they important?

To thrive as a 311 Call Center Operator, you need strong customer service skills, clear communication abilities, and typically a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and municipal information databases is usually required. Patience, problem-solving skills, and the ability to remain calm under pressure help operators excel in assisting diverse callers. These skills and qualities ensure efficient, accurate, and compassionate service to the public, enhancing community trust and satisfaction.

What is the difference between 311 Call Center vs Customer Service Representative?

Aspect311 Call CenterCustomer Service Representative
Required CredentialsHigh school diploma; training in city servicesHigh school diploma; customer service skills
Work EnvironmentPublic service, call center settingCorporate or retail settings, call or in-person
Employer & IndustryMunicipal governmentPrivate companies, retail, or service industries
Common Search/ComparisonYesNo

The 311 Call Center primarily handles city service requests and information, working within government settings. Customer Service Representatives work across various industries, focusing on client support and sales. While both roles involve call handling and require strong communication skills, 311 Call Center agents are specialized in municipal services, whereas Customer Service Representatives serve diverse private sector needs.

More about 311 Call Center jobs
What cities are hiring for 311 Call Center jobs? Cities with the most 311 Call Center job openings:
What states have the most 311 Call Center jobs? States with the most job openings for 311 Call Center jobs include:
What job categories do people searching 311 Call Center jobs look for? The top searched job categories for 311 Call Center jobs are:
311 Call Center jobs near you
Infographic showing various 311 Call Center job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 73% Full Time, 20% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $29,250 per year, or $14.1 per hour.
Call Center

Call Center

Dabella

Call, TX

$20.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

DaBella rating

7.5

Company rating: 7.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

12th of 47 rated home improvement suppliers and fitters

Job description

Are you looking for a company that is founded ongrowthandopportunity? Are you having trouble finding a company that values its employees and is committed to personal growth and development? Are you currently stuck sitting in the same role with little to no advancement? Here at DaBella, we are a people company, and our focus isOURpeople. That's why we stand behind our Core ValuesWe Lead.We Care.We Grow! In fact, most of our upper management have started in this very same role and have been able to find not just a job but also a career. Our team of leaders are passionate about goals, growth, and developing the next chain of leaders here within our company and Call Center.
What we offer here at DaBella is a different type of career experience. We offer hourly base pay, plus uncapped bonus opportunities within our Call Center. Starting pay is $20.50 per hour plus Uncapped Bonuses.
At DaBella We understand that it can be hard living off just an hourly wage or working multiple jobs to support your family. Therefore, we offer a lucrative bonus structure for top performers! Best of all there is no cap on income or growth opportunities.
This is a full-time position with 35 hours a week plus opportunities to work overtime if available.
Responsibilities:
Take Inbound and make outbound calls to new and existing customers from our database.
Engage with each customer and update call log and dispositions accurately.
Reach out to previous customers for new sales opportunities.
Meet or exceed daily call volume and production goals.
Build rapport and urgency to persuade new customers to schedule a free consultation.
NO COLD CALLING!
What DaBella offers:
(PM Shift) 2:30 PM - 10:00 pm starts at $20.50 + Uncapped Bonus!
Uncapped Bonus! Average monthly bonus is $2,500 with Top Performers earning $4,500 a month in bonuses alone!
Competitive benefits!
Advancement opportunities and internal promotions!
Benefits:
Employees and their families are eligible to enroll in:
Medical, Dental, and Vision
Health Savings Account (HSA)
Company Sponsored Life Insurance
Supplemental Life Insurance
Long-term and short-term disability
Accident protection
Employee assistance program - access to counseling services and other tools to improve work/family/life balance
Pet Insurance for your furry family member
401k plan
Additional Insurance Programs including
o UHC Rewards
o Rally Health
o One Pass Select (gym membership subscription)
Additional Perks:
VPTO (Volunteer paid time off) year-round incentives to give back to your local community
Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences
Relocation opportunities to other branches across the nation
Each DaBella Employee receives:
80 hours of Paid Time Off annually with incremental increases
6 paid holidays during a calendar year effective day one of employment
Physical Requirements:
Ability to remain in a seated position for multiple hours at a time
Entering text or data into a computer utilizing a traditional keyboard
Ability to hear, understand and distinguish speech - in person/telephone
DaBella is the recognized leader in home improvement services, building lasting value in roofing, siding, windows, and baths/showers. We are the fastest-growing home improvement company in the nation, with a goal of transforming the industry from the ground up.
Experienced in sales, marketing, retail, collections, call center, insurance, or telemarketing? Apply today for immediate consideration!
*This is an ON-SITE position*
To learn more about DaBella, visit us atwww.DaBella.us

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