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Apprentice Call Center Manager Jobs in Arizona (NOW HIRING)

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

... management (CRM) software - Ability to work in a fast-paced, high-volume environment Working Conditions: This is a temporary, full-time position with a flexible schedule. The call center operates ...

Russell Tobin

Call Center Representative

Tempe, AZ · On-site

$17 - $18/hr

The Call Center team is looking for talented associates that are eager to support our call center ... overall hiring process • Manage and own daily tasks from start to finish • Perform ...

LHH US

Call Center Rep

Mesa, AZ

$21 - $22/hr

Call Center Rep LHH Recruitment is partnering with a company near Mesa who is supporting a call ... Comfortable managing both B2C and B2B interactions * Ability to multitask and work in a fast-paced ...

LHH US

Call Center Rep

Mesa, AZ

$21 - $22/hr

Call Center Rep LHH Recruitment is partnering with a company near Mesa who is supporting a call ... Comfortable managing both B2C and B2B interactions * Ability to multitask and work in a fast-paced ...

Adecco

Call Center Agent

Phoenix, AZ

$18/hr

Deliver excellent customer service while managing a high volume of calls Qualifications * 1 year minimum of recent call center experience required * Strong communication and active listening skills

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Apprentice Call Center Manager information

What is the difference between Apprentice Call Center Manager vs Call Center Supervisor?

AspectApprentice Call Center ManagerCall Center Supervisor
CredentialsOn-the-job training, basic customer service experienceExperience in call center operations, sometimes certifications
Work EnvironmentTraining setting, entry-level environmentSupervisory role overseeing daily operations
Employer UsageTraining programs, entry-level positionsEstablished call centers, customer service teams
Search IntentLearning about entry-level management rolesManaging call center teams, operational oversight

The Apprentice Call Center Manager is typically an entry-level role focused on training and developing skills in call center management, often involving on-the-job learning. In contrast, a Call Center Supervisor is an experienced professional responsible for overseeing daily operations and team performance. While both roles are involved in call center management, the apprentice position emphasizes learning and growth, whereas the supervisor role involves direct supervision and operational responsibilities.

What are the most commonly searched types of Call Center Manager jobs in Arizona? The most popular types of Call Center Manager jobs in Arizona are:
Apprentice Call Center Manager jobs near you
Customer Service Manager (Call Center) , Phoenix, AZ (Hybrid)

Customer Service Manager (Call Center) , Phoenix, AZ (Hybrid)

SunSoft Online

Phoenix, AZ

$20 - $25/hr

Full-time

Posted 17 days ago

Job description

Customer Service Manager (Call Center) , Phoenix, AZ (Hybrid)


Location: Phoenix, AZ 85007 , Hybrid (~25% onsite)
Type: Contract (1 year, through June 2027), full-time | Start: July 20, 2026 (tentative)
Schedule: Call center hours 7 AM–6 PM; includes dedicated Saturday shifts (currently 2/month, increasing)


About the Role

SunSoft Online is seeking a Customer Service Manager for a contract opportunity with an Arizona state agency. You'll lead and manage a frontline call center team, overseeing daily operations, coaching and developing staff, conducting performance reviews, and ensuring excellent customer service in a fast-paced, high-volume phone environment.

Key Responsibilities

  • Lead, coach, and develop a frontline phone team
  • Plan, assign, and oversee daily work of direct reports
  • Conduct one-on-ones, performance feedback, and appraisals
  • Participate in interviewing, hiring, and onboarding
  • Communicate and enforce agency policies; address complaints and resolve issues
  • Manage dedicated Saturday shifts

Must-Have (on resume)

  • Minimum 2 years leading/managing a frontline phone team in a fast-paced call center (manager level, not team lead)
  • Minimum 4 years' experience in customer service, legal, financial, tax, banking, or similar
  • Strong communication, interpersonal, organization, and project management skills
  • Proficiency in Windows, MS Office, and Google Suite

Preferred

  • Bachelor's degree in business or related
  • Continuous Improvement, Six Sigma, or LEAN experience

Additional Details

  • Must be local to Phoenix (current location on resume)
  • Able to clear a comprehensive background check including AZ tax compliance, FBI criminal background, and Level 1 Fingerprint Clearance
  • Available for an in-person interview within one week
  • Able to start within two weeks of an offer

To apply, submit your resume with your current city and state listed.