$85K - $100K/yr
About the Job The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of ...
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$85K - $100K/yr
About the Job The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of ...
Atlanta, GA · On-site
Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call ...
Atlanta, GA · On-site
Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call ...
Maplewood, MN · On-site
$25 - $30/hr
Join Our Team as a Call Center Manager at the Carlton Street clinic. This position oversees the daily operations of the Call Center scheduling team, ensuring that patient inquiries are handled ...
Maplewood, MN · On-site
$25 - $30/hr
Join Our Team as a Call Center Manager at the Carlton Street clinic. This position oversees the daily operations of the Call Center scheduling team, ensuring that patient inquiries are handled ...
Birmingham, AL · On-site
$65K - $80K/yr
Call Center Manager Common Threads Charitable Donation Services Reports To: Director of Logistics & Operations Department: Customer Service & Donation Operations Location: Common Threads Charitable ...
Birmingham, AL · On-site
$65K - $80K/yr
Call Center Manager Common Threads Charitable Donation Services Reports To: Director of Logistics & Operations Department: Customer Service & Donation Operations Location: Common Threads Charitable ...
Milwaukee, WI · On-site
$45K - $75K/yr
Position Overview The Onsite Call Center Manager will oversee the daily operations of our in-house call center team, ensuring exceptional customer interactions, efficient scheduling, and strong lead ...
Milwaukee, WI · On-site
$45K - $75K/yr
Position Overview The Onsite Call Center Manager will oversee the daily operations of our in-house call center team, ensuring exceptional customer interactions, efficient scheduling, and strong lead ...
Corona, CA · On-site
$35 - $45/hr
The Call Center Manager oversees a team of 5-10 members, primarily managing outbound and mixed inbound/outbound calls. Reporting directly to Senior Management, this role ensures efficient team ...
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Corona, CA · On-site
$35 - $45/hr
The Call Center Manager oversees a team of 5-10 members, primarily managing outbound and mixed inbound/outbound calls. Reporting directly to Senior Management, this role ensures efficient team ...
$82K - $98K/yr
Job Summary The Call Center Manager is responsible for overseeing a team of call center administrators, ensuring excellence in customer service, with maximum efficiency. This position is responsible ...
$82K - $98K/yr
Job Summary The Call Center Manager is responsible for overseeing a team of call center administrators, ensuring excellence in customer service, with maximum efficiency. This position is responsible ...
Claremore, OK · On-site
$45K - $65K/yr
Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...
Claremore, OK · On-site
$45K - $65K/yr
Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...
Omaha, NE · Remote
$100K - $130K/yr
Call Center Manager Full-time Omaha, NE, US Exclusive confidential search -- details shared with qualified applicants. Become a Key Player as a Call Center Manager You will lead and scale a fully ...
Omaha, NE · Remote
$100K - $130K/yr
Call Center Manager Full-time Omaha, NE, US Exclusive confidential search -- details shared with qualified applicants. Become a Key Player as a Call Center Manager You will lead and scale a fully ...
$80K - $99K/yr
The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...
$80K - $99K/yr
The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...
NJ · On-site
$80K - $99K/yr
The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...
NJ · On-site
$80K - $99K/yr
The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...
Modesto, CA · On-site
Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs.
Modesto, CA · On-site
Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs.
Bakersfield, CA · On-site
Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs.
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Bakersfield, CA · On-site
Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs.
Eugene, OR · On-site
Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs.
Eugene, OR · On-site
Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs.
$65K - $85K/yr
The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...
$65K - $85K/yr
The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...
Bend, OR · On-site
Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs.
Quick apply
Bend, OR · On-site
Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs.
Anaheim, CA · On-site
$65K - $85K/yr
The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...
Anaheim, CA · On-site
$65K - $85K/yr
The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...
Anaheim, CA · On-site
Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs.
Quick apply
Anaheim, CA · On-site
Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs.
Anaheim, CA · On-site
$65K/yr
The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...
Quick apply
Anaheim, CA · On-site
$65K/yr
The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...
$65K - $85K/yr
The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...
$65K - $85K/yr
The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...
$12.26 - $14.53
6% of jobs
$14.53 - $16.81
14% of jobs
$17.25 is the 25th percentile. Wages below this are outliers.
$16.81 - $19.08
25% of jobs
The median wage is $19.72 / hr.
$19.08 - $21.35
17% of jobs
$23.34 is the 75th percentile. Wages above this are outliers.
$21.35 - $23.62
15% of jobs
$23.62 - $25.90
7% of jobs
$25.90 - $28.17
6% of jobs
$28.17 - $30.44
4% of jobs
$30.44 - $32.71
2% of jobs
$32.71 - $34.99
1% of jobs
$34.99 - $37.26
2% of jobs
$12
$22
$37
| Aspect | Apprentice Call Center Manager | Call Center Supervisor |
|---|---|---|
| Credentials | On-the-job training, basic customer service experience | Experience in call center operations, sometimes certifications |
| Work Environment | Training setting, entry-level environment | Supervisory role overseeing daily operations |
| Employer Usage | Training programs, entry-level positions | Established call centers, customer service teams |
| Search Intent | Learning about entry-level management roles | Managing call center teams, operational oversight |
The Apprentice Call Center Manager is typically an entry-level role focused on training and developing skills in call center management, often involving on-the-job learning. In contrast, a Call Center Supervisor is an experienced professional responsible for overseeing daily operations and team performance. While both roles are involved in call center management, the apprentice position emphasizes learning and growth, whereas the supervisor role involves direct supervision and operational responsibilities.
About the Job
The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of call center representatives, including scheduling, performance coaching, training, and feedback, to maintain high service standards and productivity. The Call Center Manager monitors call metrics, analyzes performance data, and implements process improvements to enhance efficiency and customer satisfaction. The role includes handling sales and ensuring consistent communication across departments. The Call Center Manager also contributes to setting sales goals, maintaining call scripts and procedures, and supporting a positive, collaborative work environment.
Qualifications
Strong contact center management skills, including experience overseeing call volume, staffing, and performance metrics.
Proven ability to drive customer satisfaction through service quality, problem resolution, and a customer-centric approach.
Team management capabilities, including coaching, training, mentoring, and developing call center representatives.
Analytical skills to interpret call data, identify trends, and implement operational improvements.
Excellent communication skills for clear, professional interactions with customers, team members, and cross-functional partners.
Prior experience in call center leadership, customer service management, or a related supervisory role.
Familiarity with call center software, CRM systems (Lead Perfection), and basic reporting tools.
Ability to work on-site in Miami, FL, with strong organizational skills and attention to detail.
High school diploma or equivalent required; Associate or Bachelor's degree in Business, Communications, or a related field preferred.
Experience in the home improvement, construction, or building products industry is a plus.
Sourced by ZipRecruiter
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs. As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.
Recruiting and staffing services
501 - 1,000 Employees
Frisco, TX, US
2006
