Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call ...
Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call ...
Call Center Manager
Buford, GA · On-site
Global Electronic Services (GES) relies on our Call Center Manager to ensure that our team meets it's commitments to our customers accurately and timely. Our organization thrives with the direction ...
Call Center Manager
Buford, GA · On-site
Global Electronic Services (GES) relies on our Call Center Manager to ensure that our team meets it's commitments to our customers accurately and timely. Our organization thrives with the direction ...
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Call Center Manager
Buford, GA · On-site
$65K - $75K/yr
Our Call Center Manager will: * Lead and inspire a high-performing inside sales team of up to 30 call center representatives , driving results through coaching, accountability, and motivation.
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Call Center Manager
Buford, GA · On-site
$65K - $75K/yr
Our Call Center Manager will: * Lead and inspire a high-performing inside sales team of up to 30 call center representatives , driving results through coaching, accountability, and motivation.
Experienced Call Center Manager
Savannah, GA · On-site
We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction in a high-volume environment. To be considered for this role, you must ...
Experienced Call Center Manager
Savannah, GA · On-site
We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction in a high-volume environment. To be considered for this role, you must ...
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Bilingual Call Center Supervisor
Atlanta, GA · On-site
$21.60/hr
Reporting directly to the Call Center Manager, this role requires effective communication in two languages and strong leadership to maintain a productive and motivated team. Responsibilities
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Bilingual Call Center Supervisor
Atlanta, GA · On-site
$21.60/hr
Reporting directly to the Call Center Manager, this role requires effective communication in two languages and strong leadership to maintain a productive and motivated team. Responsibilities
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English/Spanish Call Center Supervisor
Atlanta, GA · On-site
$21.60/hr
This role involves direct supervision of call center agents under the guidance of the Call Center Manager, focusing on performance, quality, and team development. Responsibilities * Supervise a team ...
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English/Spanish Call Center Supervisor
Atlanta, GA · On-site
$21.60/hr
This role involves direct supervision of call center agents under the guidance of the Call Center Manager, focusing on performance, quality, and team development. Responsibilities * Supervise a team ...
Call Center Supervisor - WI
Villa Rica, GA · On-site
Supervises and develops frontline call center staff in accordance with company policies, procedures ... Partners with management to achieve operational objectives, contractual compliance, service-level ...
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Call Center Supervisor - WI
Villa Rica, GA · On-site
Supervises and develops frontline call center staff in accordance with company policies, procedures ... Partners with management to achieve operational objectives, contractual compliance, service-level ...
Call Center Manager (WI)
Villa Rica, GA · On-site
Responsible for leading day-to-day call center operations and workforce management activities to maximize human and technology resources while ensuring exceptional customer service, operational ...
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Call Center Manager (WI)
Villa Rica, GA · On-site
Responsible for leading day-to-day call center operations and workforce management activities to maximize human and technology resources while ensuring exceptional customer service, operational ...
Call Center Supervisor
Savannah, GA · On-site
This is a management-level position ideal for individuals with prior experience in customer service leadership, supervision, or call center management. You'll be responsible for the performance ...
Call Center Supervisor
Savannah, GA · On-site
This is a management-level position ideal for individuals with prior experience in customer service leadership, supervision, or call center management. You'll be responsible for the performance ...
Call Center Supervisor
Savannah, GA · On-site
$40K/yr
This is a management-level position ideal for individuals with prior experience in customer service leadership, supervision, or call center management. You'll be responsible for the performance ...
Call Center Supervisor
Savannah, GA · On-site
$40K/yr
This is a management-level position ideal for individuals with prior experience in customer service leadership, supervision, or call center management. You'll be responsible for the performance ...
Call Center Operations Manager
Savannah, GA · On-site
$50K - $60K/yr
We're seeking dynamic and experienced Call Center Operations Manager to support both commercial and public sector clients. In this role, you'll lead a team of 5-10 supervisors and be directly ...
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Call Center Operations Manager
Savannah, GA · On-site
$50K - $60K/yr
We're seeking dynamic and experienced Call Center Operations Manager to support both commercial and public sector clients. In this role, you'll lead a team of 5-10 supervisors and be directly ...
This is a management-level position ideal for individuals with prior experience in customer service leadership, supervision, or call center management. You'll be responsible for the performance ...
This is a management-level position ideal for individuals with prior experience in customer service leadership, supervision, or call center management. You'll be responsible for the performance ...
Call Center Team Lead
Kennesaw, GA · On-site
Reporting to the Call Center Manager, this individual is responsible for coaching a team of Customer Service Representatives to exceed performance metrics in place. She/He/They will assist the Call ...
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Call Center Team Lead
Kennesaw, GA · On-site
Reporting to the Call Center Manager, this individual is responsible for coaching a team of Customer Service Representatives to exceed performance metrics in place. She/He/They will assist the Call ...
Call Center Operations Manager
Savannah, GA · On-site
$50K - $60K/yr
We're seeking dynamic and experienced Call Center Operations Manager to support both commercial and public sector clients. In this role, you'll lead a team of 5-10 supervisors and be directly ...
Call Center Operations Manager
Savannah, GA · On-site
$50K - $60K/yr
We're seeking dynamic and experienced Call Center Operations Manager to support both commercial and public sector clients. In this role, you'll lead a team of 5-10 supervisors and be directly ...
We're seeking dynamic and experienced Call Center Operations Manager to support both commercial and public sector clients. In this role, you'll lead a team of 5-10 supervisors and be directly ...
We're seeking dynamic and experienced Call Center Operations Manager to support both commercial and public sector clients. In this role, you'll lead a team of 5-10 supervisors and be directly ...
We're seeking dynamic and experienced Call Center Operations Manager to support both commercial and public sector clients. In this role, you'll lead a team of 5-10 supervisors and be directly ...
We're seeking dynamic and experienced Call Center Operations Manager to support both commercial and public sector clients. In this role, you'll lead a team of 5-10 supervisors and be directly ...
Credit Union Call Center Representative
$15 - $18.75/hr
Description Description The Call Center Representative provide assists in problem resolution for ... Manage length of calls by obtaining member name, account number, type of issue and call back number.
Credit Union Call Center Representative
$15 - $18.75/hr
Description Description The Call Center Representative provide assists in problem resolution for ... Manage length of calls by obtaining member name, account number, type of issue and call back number.
Credit Union Call Center Representative
Savannah, GA · On-site
$16/hr
Description The Call Center Representative provide assists in problem resolution for our members ... Manage length of calls by obtaining member name, account number, type of issue and call back number.
Credit Union Call Center Representative
Savannah, GA · On-site
$16/hr
Description The Call Center Representative provide assists in problem resolution for our members ... Manage length of calls by obtaining member name, account number, type of issue and call back number.
Call Center Agent
Atlanta, GA · On-site
$20/hr
Manage high-volume inbound and outbound calls with professionalism and efficiency Assist customers ... Call Center, Financial preferred
Call Center Agent
Atlanta, GA · On-site
$20/hr
Manage high-volume inbound and outbound calls with professionalism and efficiency Assist customers ... Call Center, Financial preferred
Call Center
$15.25 - $19/hr
Acting as the primary escalation point for Order Management issues, working closely with retail ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...
Call Center
$15.25 - $19/hr
Acting as the primary escalation point for Order Management issues, working closely with retail ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...
Apprentice Call Center Manager information
What is the difference between Apprentice Call Center Manager vs Call Center Supervisor?
| Aspect | Apprentice Call Center Manager | Call Center Supervisor |
|---|---|---|
| Credentials | On-the-job training, basic customer service experience | Experience in call center operations, sometimes certifications |
| Work Environment | Training setting, entry-level environment | Supervisory role overseeing daily operations |
| Employer Usage | Training programs, entry-level positions | Established call centers, customer service teams |
| Search Intent | Learning about entry-level management roles | Managing call center teams, operational oversight |
The Apprentice Call Center Manager is typically an entry-level role focused on training and developing skills in call center management, often involving on-the-job learning. In contrast, a Call Center Supervisor is an experienced professional responsible for overseeing daily operations and team performance. While both roles are involved in call center management, the apprentice position emphasizes learning and growth, whereas the supervisor role involves direct supervision and operational responsibilities.
Full-time
Re-posted 23 days ago
Job description
We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call center representatives to ensure excellent customer service and satisfaction.
Responsibilities:- Manage and lead a team of call center representatives
- Develop and implement strategies to improve customer service and satisfaction
- Monitor and analyze call center performance metrics to identify areas for improvement
- Ensure compliance with company policies and procedures
- Provide coaching and training to call center representatives to improve performance
- Resolve customer complaints and issues in a timely and effective manner
- Collaborate with other departments to ensure seamless customer experience
- Prepare and present reports on call center performance to senior management
- Proven experience as a Call Center Manager or similar role
- Excellent communication and interpersonal skills
- Strong leadership and management skills
- Ability to analyze data and identify trends
- Experience with call center software and technology
- Bachelor's degree in Business Administration or related field