Call Center Manager | Las Colinas, TX If you've ever thought about a career in healthcare but didn't know where to start this is your sign. Serenity Healthcare is redefining what mental wellness ...
Call Center Manager | Las Colinas, TX If you've ever thought about a career in healthcare but didn't know where to start this is your sign. Serenity Healthcare is redefining what mental wellness ...
Call Center Manager | Fort Worth, TX If you've ever thought about a career in healthcare but didn't know where to start this is your sign. Serenity Healthcare is redefining what mental wellness looks ...
Call Center Manager | Fort Worth, TX If you've ever thought about a career in healthcare but didn't know where to start this is your sign. Serenity Healthcare is redefining what mental wellness looks ...
Call Center Manager
Fort Worth, TX · On-site
Call Center Manager Fort Worth, TX As Call Center Manager, you'll lead Serenity's patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations ...
Call Center Manager
Fort Worth, TX · On-site
Call Center Manager Fort Worth, TX As Call Center Manager, you'll lead Serenity's patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations ...
Call Center Manager | Fort Worth, TX If you've ever thought about a career in healthcare but didn't know where to start this is your sign. Serenity Healthcare is redefining what mental wellness looks ...
Call Center Manager | Fort Worth, TX If you've ever thought about a career in healthcare but didn't know where to start this is your sign. Serenity Healthcare is redefining what mental wellness looks ...
Call Center Manager | Las Colinas, TX If you've ever thought about a career in healthcare but didn't know where to start this is your sign. Serenity Healthcare is redefining what mental wellness ...
Call Center Manager | Las Colinas, TX If you've ever thought about a career in healthcare but didn't know where to start this is your sign. Serenity Healthcare is redefining what mental wellness ...
Call Center Manager
Dallas, TX · On-site
Call Center Manager | Las Colinas, TX As Call Center Manager, you'll lead Serenity's patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline ...
Quick apply
Call Center Manager
Dallas, TX · On-site
Call Center Manager | Las Colinas, TX As Call Center Manager, you'll lead Serenity's patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline ...
Call Center Manager
Farmers Branch, TX · On-site
Call Center Manager | Las Colinas, TX As Call Center Manager, you'll lead Serenity's patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline ...
Call Center Manager
Farmers Branch, TX · On-site
Call Center Manager | Las Colinas, TX As Call Center Manager, you'll lead Serenity's patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline ...
Be Seen First
Call Center Manager
Dallas, TX · On-site
$55K - $65K/yr
We're looking for an experienced Call Center Manager to lead our Customer Service Representatives and Dispatch team while driving performance, accountability, and exceptional service. This is an ...
Quick apply
Be Seen First
Call Center Manager
Dallas, TX · On-site
$55K - $65K/yr
We're looking for an experienced Call Center Manager to lead our Customer Service Representatives and Dispatch team while driving performance, accountability, and exceptional service. This is an ...
Call Center Manager
Farmers Branch, TX · On-site
Call Center Manager | Las Colinas, TX As Call Center Manager, you'll lead Serenity's patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline ...
Call Center Manager
Farmers Branch, TX · On-site
Call Center Manager | Las Colinas, TX As Call Center Manager, you'll lead Serenity's patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline ...
Call Center Manager
Farmers Branch, TX · On-site
Call Center Manager | Las Colinas, TX As Call Center Manager, you'll lead Serenity's patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline ...
Call Center Manager
Farmers Branch, TX · On-site
Call Center Manager | Las Colinas, TX As Call Center Manager, you'll lead Serenity's patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline ...
Call Center Manager
Fort Worth, TX · On-site
Call Center Manager | Fort Worth, TX As Call Center Manager, you'll lead Serenity's patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations ...
Quick apply
Call Center Manager
Fort Worth, TX · On-site
Call Center Manager | Fort Worth, TX As Call Center Manager, you'll lead Serenity's patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations ...
Call Center Manager
Fort Worth, TX · On-site
Call Center Manager | Fort Worth, TX As Call Center Manager, you'll lead Serenity's patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations ...
Call Center Manager
Fort Worth, TX · On-site
Call Center Manager | Fort Worth, TX As Call Center Manager, you'll lead Serenity's patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations ...
Call Center Manager
Farmers Branch, TX · On-site
Call Center Manager Las Colinas, TX As Call Center Manager, you'll lead Serenity's patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations ...
Call Center Manager
Farmers Branch, TX · On-site
Call Center Manager Las Colinas, TX As Call Center Manager, you'll lead Serenity's patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations ...
Call Center Manager
Lockhart, TX · On-site
$55K - $65K/yr
As Call Center Manager, you'll have full ownership of your call center's day-to-day success. That means keeping calls answered on time, your team performing at their best, customers walking away ...
Quick apply
Call Center Manager
Lockhart, TX · On-site
$55K - $65K/yr
As Call Center Manager, you'll have full ownership of your call center's day-to-day success. That means keeping calls answered on time, your team performing at their best, customers walking away ...
Bilingual Call Center Manager
Bedford, TX · On-site
$75K - $90K/yr
Bilingual Call Center Manager Industry: Professional Services Location (City, State): Fort Worth, TX Assignment Type: Direct Hire Pay: $75,000-$90,000 annually + monthly performance bonus opportunity ...
Quick apply
Bilingual Call Center Manager
Bedford, TX · On-site
$75K - $90K/yr
Bilingual Call Center Manager Industry: Professional Services Location (City, State): Fort Worth, TX Assignment Type: Direct Hire Pay: $75,000-$90,000 annually + monthly performance bonus opportunity ...
We're seeking a motivated Call Center Manager to lead daily operations, support staff development, and ensure high-quality performance across the team. This role is ideal for someone who enjoys ...
We're seeking a motivated Call Center Manager to lead daily operations, support staff development, and ensure high-quality performance across the team. This role is ideal for someone who enjoys ...
Call Center Manager
Houston, TX · On-site
We're seeking a motivated Call Center Manager to lead daily operations, support staff development, and ensure high-quality performance across the team. This role is ideal for someone who enjoys ...
Call Center Manager
Houston, TX · On-site
We're seeking a motivated Call Center Manager to lead daily operations, support staff development, and ensure high-quality performance across the team. This role is ideal for someone who enjoys ...
Call Center Manager
Houston, TX · On-site
We're seeking a motivated Call Center Manager to lead daily operations, support staff development, and ensure high-quality performance across the team. This role is ideal for someone who enjoys ...
Quick apply
Call Center Manager
Houston, TX · On-site
We're seeking a motivated Call Center Manager to lead daily operations, support staff development, and ensure high-quality performance across the team. This role is ideal for someone who enjoys ...
Call Center Manager Off Brodie Lane-Sunset Valley
Austin, TX · On-site
$18 - $21/hr
Career Growth Opportunities Job Summary We are seeking an experienced Call Center Manager to join our team. In this role, you will oversee our call center's daily operations and personnel, doing ...
Quick apply
Call Center Manager Off Brodie Lane-Sunset Valley
Austin, TX · On-site
$18 - $21/hr
Career Growth Opportunities Job Summary We are seeking an experienced Call Center Manager to join our team. In this role, you will oversee our call center's daily operations and personnel, doing ...
The Call Center Manager will be responsible for overseeing staff, making real-time decisions, and ensuring performance goals are consistently met. Key responsibilities include hiring and training ...
Quick apply
The Call Center Manager will be responsible for overseeing staff, making real-time decisions, and ensuring performance goals are consistently met. Key responsibilities include hiring and training ...
Apprentice Call Center Manager information
What is the difference between Apprentice Call Center Manager vs Call Center Supervisor?
| Aspect | Apprentice Call Center Manager | Call Center Supervisor |
|---|---|---|
| Credentials | On-the-job training, basic customer service experience | Experience in call center operations, sometimes certifications |
| Work Environment | Training setting, entry-level environment | Supervisory role overseeing daily operations |
| Employer Usage | Training programs, entry-level positions | Established call centers, customer service teams |
| Search Intent | Learning about entry-level management roles | Managing call center teams, operational oversight |
The Apprentice Call Center Manager is typically an entry-level role focused on training and developing skills in call center management, often involving on-the-job learning. In contrast, a Call Center Supervisor is an experienced professional responsible for overseeing daily operations and team performance. While both roles are involved in call center management, the apprentice position emphasizes learning and growth, whereas the supervisor role involves direct supervision and operational responsibilities.
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 23 days ago
Job description
Call Center Manager | Las Colinas, TX
If you've ever thought about a career in healthcare but didn't know where to start this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like.
We're not hiring for medical know-how we're hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you'll thrive here. Bring your people skills and drive we'll teach you the rest.
As Call Center Manager, you'll lead Serenity's patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations using practical strategy and data-driven decisions.
What You'll Be Doing:
- Supervise and coach call center team to deliver top-tier patient service
- Improve call center metrics while ensuring quality patient interactions
- Monitor and analyze call center performance data to drive continuous improvement
- Create and maintain standard operating procedures for patient communication
- Lead training initiatives on healthcare regulations and company policies
- Collaborate with clinical teams to ensure seamless patient care coordination
- Manage schedules to ensure coverage across all time zones
- Handle escalated patient concerns with empathy and resolution focus
- Ensure HIPAA compliance and patient confidentiality in all interactions
What You Need:
- 7+ years of call center management experience, healthcare setting strongly preferred
- Solid working knowledge of Workforce Management systems and practices
- Excellence in developing and motivating customer service teams
- Data-driven approach to performance management and process improvement
- Track record of improving customer satisfaction metrics and team performance
- Crisis management experience and ability to handle sensitive situations
- Experience with healthcare scheduling systems and EMR platforms a plus
- Strong understanding of HIPAA regulations and healthcare compliance requirements
Why You'll Love Working at Serenity:
- Competitive pay based on experience
- Luxe-level benefits: We cover 90% of medical, dental & vision
- 401(k) because your future deserves self-care too
- 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge
- Employee Referral Program
- Opportunity for advancement and professional development
Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.
Serenity Healthcare is an equal opportunity employer if you're qualified, you're welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.
About Serenity Healthcare
Sourced by ZipRecruiter
Industry
Offices of mental health practitioners
Company size
201 - 500 Employees
Headquarters location
Lehi, UT, US
Year founded
2017