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Apprentice Call Center Manager Jobs in Texas (NOW HIRING)

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Call Center Manager

Dallas, TX · On-site

$55K - $65K/yr

We're looking for an experienced Call Center Manager to lead our Customer Service Representatives and Dispatch team while driving performance, accountability, and exceptional service. This is an ...

Addison Group

Bilingual Call Center Manager

Bedford, TX · On-site

$75K - $90K/yr

Bilingual Call Center Manager Industry: Professional Services Location (City, State): Fort Worth, TX Assignment Type: Direct Hire Pay: $75,000-$90,000 annually + monthly performance bonus opportunity ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center ... Accurately document seller and vehicle information in CRM systems. * Coordinate with Fleet and ...

MCI Careers

Experienced Call Center Manager

Dallas, TX · On-site

We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction in a high-volume environment. To be considered for this role, you must ...

MCI Careers

Experienced Call Center Manager

Killeen, TX · On-site

We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction in a high-volume environment. To be considered for this role, you must ...

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Apprentice Call Center Manager information

What is the difference between Apprentice Call Center Manager vs Call Center Supervisor?

AspectApprentice Call Center ManagerCall Center Supervisor
CredentialsOn-the-job training, basic customer service experienceExperience in call center operations, sometimes certifications
Work EnvironmentTraining setting, entry-level environmentSupervisory role overseeing daily operations
Employer UsageTraining programs, entry-level positionsEstablished call centers, customer service teams
Search IntentLearning about entry-level management rolesManaging call center teams, operational oversight

The Apprentice Call Center Manager is typically an entry-level role focused on training and developing skills in call center management, often involving on-the-job learning. In contrast, a Call Center Supervisor is an experienced professional responsible for overseeing daily operations and team performance. While both roles are involved in call center management, the apprentice position emphasizes learning and growth, whereas the supervisor role involves direct supervision and operational responsibilities.

Apprentice Call Center Manager jobs near you

Call Center Manager

Fort Worth, TX • On-site

Serenity Mental Health Centers
Offices of Mental Health Practitioners • 51 - 200 employees
Learn more about Serenity Mental Health Centersexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity.
If you've ever thought about a career in healthcare but didn't know where to start - this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like.
No Healthcare Experience? We've Got You.
We're not hiring for medical know-how - we're hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you'll thrive here. Bring your people skills and drive - we'll teach you the rest.
The Role: Call Center Manager Fort Worth, TX
As Call Center Manager, you'll lead Serenity's patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations using practical strategy and data-driven decisions.
What You'll Be Doing:
  • Supervise and coach call center team to deliver top-tier patient service
  • Improve call center metrics while ensuring quality patient interactions
  • Monitor and analyze call center performance data to drive continuous improvement
  • Create and maintain standard operating procedures for patient communication
  • Lead training initiatives on healthcare regulations and company policies
  • Collaborate with clinical teams to ensure seamless patient care coordination
  • Manage schedules to ensure coverage across all time zones
  • Handle escalated patient concerns with empathy and resolution focus
  • Ensure HIPAA compliance and patient confidentiality in all interactions

What You Need:
  • 7+ years of call center management experience, healthcare setting strongly preferred
  • Solid working knowledge of Workforce Management systems and practices
  • Excellence in developing and motivating customer service teams
  • Data-driven approach to performance management and process improvement
  • Track record of improving customer satisfaction metrics and team performance
  • Crisis management experience and ability to handle sensitive situations
  • Experience with healthcare scheduling systems and EMR platforms a plus
  • Strong understanding of HIPAA regulations and healthcare compliance requirements

Why You'll Love Working at Serenity:
  • Competitive pay based on experience
  • Luxe-level benefits: We cover 90% of medical, dental & vision
  • 401(k) - because your future deserves self-care too
  • 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge
  • Employee Referral Program
  • Opportunity for advancement and professional development

Who We Are:
Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.
Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.

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