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Apprentice Call Center Manager Jobs (NOW HIRING)

Common Threads

Call Center Manager

Birmingham, AL

$65K - $80K/yr

Call Center Manager Common Threads Charitable Donation Services Reports To: Director of Logistics & Operations Department: Customer Service & Donation Operations Location: Common Threads Charitable ...

Peoples Bank

Call Center Manager

Merrillville, IN · On-site

$72K - $85K/yr

Overall, the position involves a comprehensive approach to call center management, focusing on team leadership, performance optimization, and customer satisfaction enhancement. DUTIES AND ...

Peoples Bank

Call Center Manager

Merrillville, IN · On-site

$72K - $85K/yr

Overall, the position involves a comprehensive approach to call center management, focusing on team leadership, performance optimization, and customer satisfaction enhancement. DUTIES AND ...

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Apprentice Call Center Manager information

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How much do apprentice call center manager jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for apprentice call center manager in the United States is $22.02, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Apprentice Call Center Manager vs Call Center Supervisor?

AspectApprentice Call Center ManagerCall Center Supervisor
CredentialsOn-the-job training, basic customer service experienceExperience in call center operations, sometimes certifications
Work EnvironmentTraining setting, entry-level environmentSupervisory role overseeing daily operations
Employer UsageTraining programs, entry-level positionsEstablished call centers, customer service teams
Search IntentLearning about entry-level management rolesManaging call center teams, operational oversight

The Apprentice Call Center Manager is typically an entry-level role focused on training and developing skills in call center management, often involving on-the-job learning. In contrast, a Call Center Supervisor is an experienced professional responsible for overseeing daily operations and team performance. While both roles are involved in call center management, the apprentice position emphasizes learning and growth, whereas the supervisor role involves direct supervision and operational responsibilities.

What cities are hiring for Apprentice Call Center Manager jobs? Cities with the most Apprentice Call Center Manager job openings:
What are the most commonly searched types of Call Center Manager jobs? The most popular types of Call Center Manager jobs are:
What states have the most Apprentice Call Center Manager jobs? States with the most job openings for Apprentice Call Center Manager jobs include:
Apprentice Call Center Manager jobs near you
Call Center Manager

Call Center Manager

Serenity Mental Health Centers

Farmers Branch, TX

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity. 

If you've ever thought about a career in healthcare but didn't know where to start - this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like. 

No Healthcare Experience? We've Got You. 

We're not hiring for medical know-how - we're hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you'll thrive here. Bring your people skills and drive - we'll teach you the rest. 

The Role:  Call Center Manager | Las Colinas, TX

As Call Center Manager, you'll lead Serenity's patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations using practical strategy and data-driven decisions. 

What You'll Be Doing: 
  • Supervise and coach call center team to deliver top-tier patient service 
  • Improve call center metrics while ensuring quality patient interactions 
  • Monitor and analyze call center performance data to drive continuous improvement 
  • Create and maintain standard operating procedures for patient communication 
  • Lead training initiatives on healthcare regulations and company policies 
  • Collaborate with clinical teams to ensure seamless patient care coordination 
  • Manage schedules to ensure coverage across all time zones 
  • Handle escalated patient concerns with empathy and resolution focus 
  • Ensure HIPAA compliance and patient confidentiality in all interactions 
What You Need: 
  • 7+ years of call center management experience, healthcare setting strongly preferred 
  • Solid working knowledge of Workforce Management systems and practices 
  • Excellence in developing and motivating customer service teams 
  • Data-driven approach to performance management and process improvement 
  • Track  record of improving customer satisfaction metrics and team performance 
  • Crisis management experience and ability to handle sensitive situations 
  • Experience with healthcare scheduling systems and EMR platforms a plus 
  • Strong understanding of HIPAA regulations and healthcare compliance requirements 
Why You'll Love Working at Serenity: 
  • Competitive pay based on experience 
  • Luxe-level benefits: We cover 90% of medical, dental & vision 
  • 401(k) - because your future deserves self-care too 
  • 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge 
  • Employee Referral Program 
  • Opportunity for advancement and professional development 
Who We Are: 

Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. 

Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here.This position is contingent on successfully completing a criminal background check and drug screen upon hire. 

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