$85K - $100K/yr
About the Job The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of ...
Quick apply
$85K - $100K/yr
About the Job The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of ...
West Palm Beach, FL · On-site
The Call Center Manager is primarily responsible for, but not limited to: * Effectively manage all call center functions, including key metrics such as call answer times. * Effectively manage ...
West Palm Beach, FL · On-site
The Call Center Manager is primarily responsible for, but not limited to: * Effectively manage all call center functions, including key metrics such as call answer times. * Effectively manage ...
West Palm Beach, FL · On-site
Responsibilities MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor ...
West Palm Beach, FL · On-site
Responsibilities MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor ...
West Palm Beach, FL · On-site
The Call Center Manager is primarily responsible for, but not limited to: * Effectively manage all call center functions, including key metrics such as call answer times. * Effectively manage ...
West Palm Beach, FL · On-site
The Call Center Manager is primarily responsible for, but not limited to: * Effectively manage all call center functions, including key metrics such as call answer times. * Effectively manage ...
MV Transportation is seeking a Call Center Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business ...
MV Transportation is seeking a Call Center Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business ...
Miami, FL · On-site
$80K - $90K/yr
Manage call center technology platforms (ACD, CRM, WFM tools) and partner with IT on system enhancements, including the evaluation and implementation of AI-powered tools such as conversational AI ...
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Miami, FL · On-site
$80K - $90K/yr
Manage call center technology platforms (ACD, CRM, WFM tools) and partner with IT on system enhancements, including the evaluation and implementation of AI-powered tools such as conversational AI ...
Boca Raton, FL · On-site
$58K - $68K/yr
We are currently seeking a highly motivated and adaptable Call Center Manager to lead our rapidly growing team. We have an amazing web presence, recognizable brand, great reputation, and top notch ...
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Boca Raton, FL · On-site
$58K - $68K/yr
We are currently seeking a highly motivated and adaptable Call Center Manager to lead our rapidly growing team. We have an amazing web presence, recognizable brand, great reputation, and top notch ...
Boca Raton, FL · On-site
$58K - $68K/yr
We are currently seeking a highly motivated and adaptable Call Center Manager to lead our rapidly growing team. We have an amazing web presence, recognizable brand, great reputation, and top notch ...
Quick apply
Boca Raton, FL · On-site
$58K - $68K/yr
We are currently seeking a highly motivated and adaptable Call Center Manager to lead our rapidly growing team. We have an amazing web presence, recognizable brand, great reputation, and top notch ...
MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor teams to confirm ...
MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor teams to confirm ...
West Palm Beach, FL · On-site
Responsibilities MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor ...
West Palm Beach, FL · On-site
Responsibilities MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor ...
Miami, FL · On-site
Description As one of the most recognized names in our field, we're seeking a Call Center Manager to expand and lead our appointment-setting team. You'll hire, manage, and develop a team of 5-12 ...
Miami, FL · On-site
Description As one of the most recognized names in our field, we're seeking a Call Center Manager to expand and lead our appointment-setting team. You'll hire, manage, and develop a team of 5-12 ...
$75K/yr
As one of the most recognized names in our field, we're seeking a Call Center Manager to expand and lead our appointment-setting team. You'll hire, manage, and develop a team of 5-12 callers working ...
Quick apply
$75K/yr
As one of the most recognized names in our field, we're seeking a Call Center Manager to expand and lead our appointment-setting team. You'll hire, manage, and develop a team of 5-12 callers working ...
Saint Petersburg, FL · Remote
$3.0K - $5.0K/mo
We are seeking an experienced Remote Call Center Manager to lead our operations, drive performance, improve outbound sales conversion, support marketing efforts, increase appointments and bookings ...
Saint Petersburg, FL · Remote
$3.0K - $5.0K/mo
We are seeking an experienced Remote Call Center Manager to lead our operations, drive performance, improve outbound sales conversion, support marketing efforts, increase appointments and bookings ...
Saint Petersburg, FL · On-site +1
$3.0K - $5.0K/mo
We are seeking an experienced Remote Call Center Manager to lead our operations, drive performance, improve outbound sales conversion, support marketing efforts, increase appointments and bookings ...
Saint Petersburg, FL · On-site +1
$3.0K - $5.0K/mo
We are seeking an experienced Remote Call Center Manager to lead our operations, drive performance, improve outbound sales conversion, support marketing efforts, increase appointments and bookings ...
... years call center support 1+ years NICE call recording applications support 1+ years supporting dialer applications support 1+ years telephony support Working knowledge of Workforce Management ...
... years call center support 1+ years NICE call recording applications support 1+ years supporting dialer applications support 1+ years telephony support Working knowledge of Workforce Management ...
Miami, FL · On-site
$80K - $90K/yr
Manage call center technology platforms (ACD, CRM, WFM tools) and partner with IT on system enhancements, including the evaluation and implementation of AI-powered tools such as conversational AI ...
Quick apply
Miami, FL · On-site
$80K - $90K/yr
Manage call center technology platforms (ACD, CRM, WFM tools) and partner with IT on system enhancements, including the evaluation and implementation of AI-powered tools such as conversational AI ...
Miami, FL · On-site
$80K - $90K/yr
Manage call center technology platforms (ACD, CRM, WFM tools) and partner with IT on system enhancements, including the evaluation and implementation of AI-powered tools such as conversational AI ...
Quick apply
Miami, FL · On-site
$80K - $90K/yr
Manage call center technology platforms (ACD, CRM, WFM tools) and partner with IT on system enhancements, including the evaluation and implementation of AI-powered tools such as conversational AI ...
Atlantis, FL · On-site
The Senior Call Center Manager is responsible for Call Center operations, including, but not limited to, Atlantis Casino Resort Spa and Monarch Casino Resort Spa. The ideal candidate will have a ...
Atlantis, FL · On-site
The Senior Call Center Manager is responsible for Call Center operations, including, but not limited to, Atlantis Casino Resort Spa and Monarch Casino Resort Spa. The ideal candidate will have a ...
Davie, FL · On-site
This function manages sales support and sales proposals for the benefit of the WM sales organization. The process of managing proposals includes but is not limited to reviewing RFPs and RFIs ...
Davie, FL · On-site
This function manages sales support and sales proposals for the benefit of the WM sales organization. The process of managing proposals includes but is not limited to reviewing RFPs and RFIs ...
This function manages sales support and sales proposals for the benefit of the WM sales organization. The process of managing proposals includes but is not limited to reviewing RFPs and RFIs ...
This function manages sales support and sales proposals for the benefit of the WM sales organization. The process of managing proposals includes but is not limited to reviewing RFPs and RFIs ...
| Aspect | Apprentice Call Center Manager | Call Center Supervisor |
|---|---|---|
| Credentials | On-the-job training, basic customer service experience | Experience in call center operations, sometimes certifications |
| Work Environment | Training setting, entry-level environment | Supervisory role overseeing daily operations |
| Employer Usage | Training programs, entry-level positions | Established call centers, customer service teams |
| Search Intent | Learning about entry-level management roles | Managing call center teams, operational oversight |
The Apprentice Call Center Manager is typically an entry-level role focused on training and developing skills in call center management, often involving on-the-job learning. In contrast, a Call Center Supervisor is an experienced professional responsible for overseeing daily operations and team performance. While both roles are involved in call center management, the apprentice position emphasizes learning and growth, whereas the supervisor role involves direct supervision and operational responsibilities.
About the Job
The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of call center representatives, including scheduling, performance coaching, training, and feedback, to maintain high service standards and productivity. The Call Center Manager monitors call metrics, analyzes performance data, and implements process improvements to enhance efficiency and customer satisfaction. The role includes handling sales and ensuring consistent communication across departments. The Call Center Manager also contributes to setting sales goals, maintaining call scripts and procedures, and supporting a positive, collaborative work environment.
Qualifications
Strong contact center management skills, including experience overseeing call volume, staffing, and performance metrics.
Proven ability to drive customer satisfaction through service quality, problem resolution, and a customer-centric approach.
Team management capabilities, including coaching, training, mentoring, and developing call center representatives.
Analytical skills to interpret call data, identify trends, and implement operational improvements.
Excellent communication skills for clear, professional interactions with customers, team members, and cross-functional partners.
Prior experience in call center leadership, customer service management, or a related supervisory role.
Familiarity with call center software, CRM systems (Lead Perfection), and basic reporting tools.
Ability to work on-site in Miami, FL, with strong organizational skills and attention to detail.
High school diploma or equivalent required; Associate or Bachelor's degree in Business, Communications, or a related field preferred.
Experience in the home improvement, construction, or building products industry is a plus.
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Recruiting and staffing services
501 - 1,000 Employees
Frisco, TX, US
2006
