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Insurance Call Center Jobs (NOW HIRING)

DXC Technology

Insurance Call Center Representative

$15.75 - $20.50/hr

... call center environment. The role involves supporting clients with regulated financial and insurance-related services. Key Responsibilities * Handle inbound customer calls, providing timely and ...

AAA Club Alliance

Insurance Call Center Sales Agent

$17.45 - $31.48/hr

Insurance Sales Agent Become part of AAA's established and trusted brand! We've been serving our members for over 100 years. Ability to quote and sell through multiple insurance carriers. Unlimited ...

AAA Club Alliance

Insurance Call Center Sales Agent

$17.45 - $31.48/hr

Ability to quote and sell through multiple insurance carriers * Unlimited monthly bonus potential * Leads provided * Computer equipment provided by AAA Club Alliance AAA Total Rewards Package ...

Global Channel Management

Call Center

Helena, MT · On-site

$15.25 - $19/hr

Call Center Helena, MT, United States $ 14.00 - 15.00 (US Dollar) Call center needs 1 year medical insurance or medical office experience Call center requires: * MS Office * 10-key by touch ...

Menard, Inc

Call Center

Eau Claire, WI

$18.25/hr

Medical Insurance and Dental Plans * On-the-job training * Advancement Opportunities Menards Call Center Team Members work as a Team with one goal in mind - Excellent Customer Service. If you are a ...

Menards

Call Center

Eau Claire, WI · On-site

$18.25/hr

Medical Insurance and Dental Plans * On-the-job training * Advancement Opportunities Menards Call Center Team Members work as a Team with one goal in mind - Excellent Customer Service. If you are a ...

Menards, Inc.

Call Center

Eau Claire, WI · On-site

$18.25/hr

Medical Insurance and Dental Plans * On-the-job training * Advancement Opportunities Menards Call Center Team Members work as a Team with one goal in mind - Excellent Customer Service. If you are a ...

Avery Partners

Call Center

Marietta, GA · On-site

$18 - $20/hr

... insurance and patient questions Deliver an exceptional patient experience every day Qualifications: Experience in a call center, medical office, or customer service environment preferred Familiarity ...

Jobs for Humanity

Call Center Agents

$15.25 - $20.25/hr

Morris Insurance Agency Remote Call Center Agent * Job Type: Full-time * Location: Athens, GA 30601 * Organization: Morris Insurance Agency LLC * Job Rating: 3.8 out of 5 stars We are seeking a ...

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Insurance Call Center information

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How much do insurance call center jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for insurance call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What cities are hiring for Insurance Call Center jobs? Cities with the most Insurance Call Center job openings:
What are the most commonly searched types of Insurance Call Center jobs? The most popular types of Insurance Call Center jobs are:
What states have the most Insurance Call Center jobs? States with the most job openings for Insurance Call Center jobs include:
What job categories do people searching Insurance Call Center jobs look for? The top searched job categories for Insurance Call Center jobs are:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Insurance Call Center Branch Manager

TrueCut Insurance

Las Vegas, NV

$85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 hours ago

Job description

Benefits:
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

TrueCut Insurance, a growing independent insurance agency specializing in Property and Casualty (P&C) insurance, is seeking a dynamic Insurance Call Center Manager to lead our NV team of 10-14 producers with full accountability for production, service performance, and team culture.
Key Responsibilities:
  • Lead, Manage, Hold Others Accountable: Guide the team by fostering a culture of accountability, clear communication, and collaboration.
  • Workforce Management: Oversee staffing needs, including scheduling, resource planning, and optimizing workforce productivity.
  • Performance Management: Establish performance metrics, conduct reviews, and provide constructive feedback to improve individual and team performance.
  • Training/Coaching: Develop and implement training programs to enhance employee skills and drive agency success. Coach team members to achieve their personal and professional growth goals.
  • Auditing: Conduct regular audits of policies, procedures, and team activities to ensure compliance and operational excellence.

Qualifications:
  • Education & Experience: Bachelors degree preferred, with at least 5 years of experience in operations management, preferably in the insurance industry.
  • Licensing: Must hold a Property and Casualty License and Life and Health License immediately upon hire.
  • Strong leadership, communication, and organizational skills with a proven ability to manage teams and achieve operational goals.
  • Experience in training and coaching teams for growth and improvement.
  • Knowledge of insurance policies, regulations, and auditing processes is a plus.