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Insurance Call Center Jobs in North Carolina (NOW HIRING)

Avcend

Call Center representative

Cary, NC · On-site

$20/hr

Verify insurance and payment information * Identify and report adverse events and product complaints Required Qualifications: * Minimum 1 year of recent call center experience * Excellent verbal and ...

Avcend

Call Center Representative

Cary, NC · On-site

$20.40/hr

Verify insurance and payment information * Identify and report adverse events and product complaints Required Qualifications: * Minimum 1 year of recent call center experience * Excellent verbal and ...

EmergeOrtho

Call Center Specialist

Greensboro, NC · On-site

$16.25 - $20.25/hr

Description Join EmergeOrtho as a Call Center Specialist - Hiring Immediately! EmergeOrtho is ... Dental Insurance * Vision Insurance * Flexible spending account * Health savings account * Paid ...

EmergeOrtho

Call Center Specialist

Asheville, NC

$15.75 - $19.75/hr

Call Center Specialist Opportunity in the Blue Ridge Region EmergeOrtho is committed to being the ... Dental Insurance * Vision Insurance * Flexible spending account * Health savings account * Paid ...

EmergeOrtho

Call Center Specialist

Greensboro, NC

$14.50 - $18.25/hr

Description Join EmergeOrtho as a Call Center Specialist - Hiring Immediately! EmergeOrtho is ... Dental Insurance * Vision Insurance * Flexible spending account * Health savings account * Paid ...

EmergeOrtho

Call Center Specialist

Asheville, NC · On-site

$15.75 - $19.75/hr

Call Center Specialist Opportunity in the Blue Ridge Region EmergeOrtho is committed to being the ... Dental Insurance * Vision Insurance * Flexible spending account * Health savings account * Paid ...

The LaSalle Group

Call Center Representative

Salisbury, NC · On-site

$17 - $20/hr

... insurance LNCS LaSalle Network is an Equal Opportunity Employer m/f/d/v. LaSalle Network is the ... Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and ...

Adecco

Call Center Other

Cary, NC · On-site

$20.40/hr

If you thrive in a call center environment and are passionate about helping others, this is your ... Benefit offerings include medical, dental, vision, life insurance, short-term disability ...

EmergeOrtho

Call Center Specialist

Asheville, NC · On-site

$15.75 - $19.75/hr

The Call Center Specialist's responsibility is to schedule and reschedule services and assist with ... Dental Insurance * Vision Insurance * Flexible spending account * Health savings account * Paid ...

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Insurance Call Center information

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How much do insurance call center jobs pay per hour?

As of May 28, 2026, the average hourly pay for insurance call center in North Carolina is $15.65, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $17.26 per hour, depending on experience, location, and employer.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in North Carolina? The most popular types of Insurance Call Center jobs in North Carolina are:
What are popular job titles related to Insurance Call Center jobs in North Carolina? For Insurance Call Center jobs in North Carolina, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in North Carolina look for? The top searched job categories for Insurance Call Center jobs in North Carolina are:
What cities in North Carolina are hiring for Insurance Call Center jobs? Cities in North Carolina with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in North Carolina as of May 2026, with employment types broken down into 78% Full Time, 11% Part Time, and 11% Contract. Highlights an 84% In-person, 5% Hybrid, and 11% Remote job distribution, with an average salary of $32,544 per year, or $15.6 per hour.
Call Center Supervisor

Call Center Supervisor

Rural Health Group

Roanoke Rapids, NC

Other

Posted 10 days ago

Job description

Call toll-free 877-945-4744   
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RHG Career Opportunities >> Call Center Supervisor
Call Center Supervisor
Summary
Title: Call Center Supervisor ID: 5114 Department: Medical - Operations Location: Roanoke Rapids Starting Rate: N/A
Description
Call Center Supervisor 
Rural Health Group, a multi-location Community Health Center in northeastern North Carolina, is seeking a professional individual to fill the full-time role of Call Center Supervisor. This position is located in Roanoke Rapids and is responsible for the overall management of the call center and staff.
Excellent verbal and written communication skills, organizational skills, and the ability to handle multiple tasks are requirements of this position.
Core Competencies:
Successful candidate must demonstrate the Rural Health Group Core Competencies, which include:
  1. Good Judgment
  2. Communication/Customer Service/Teamwork
  3. Passion
  4. Honesty
  5. Responsibility
  6. Job-Specific Skill Set

Responsibilities:
  • Manages and oversees a team of call center agents.
  • Motivates and supports agents through feedback and communication.
  • Measures KPI's like inbound calls, call waiting, and call abandonment.
  • Improves quality of results by recommending changes.
  • Provides product/service information by answering questions and offering assistance.
  • Keep track of employee attendance, and make sure work procedures are complied with.
  • Assist in hiring and onboarding new employees.
  • Prepares monthly and annual performance reports.
  • Creates targets and goals for improvement.
  • Collects, enters and updates patient demographic information into the EMR system. Documentation is to be concise, thorough, and accurate.
  • Refers patients to the nursing staff for triage and medical advice.
  • Responds to urgent/emergent calls and refer to nursing staff until resolution.
  • Communicate with patients about requirements for next visit such as paying outstanding balances.
  • Explain clinic regulations such as hours, payment of accounts and schedule of charges.
  • Reduce barriers by improving linkages to services.
  • Participates in internal and external educational opportunities relevant to the call center or customer service environment. Attends or reviews 100% of team meetings annually.
  • Supports organizational changes.
  • Demonstrates flexibility in providing coverage and/or availability for the call center via scheduling adjustments for unexpected absences, events, or call volume variances.
  • Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA).
  • Other duties and special projects that are assigned.

Requirements:
  • Experience in call center management required.
  • Experience in outpatient medical office setting preferred.
  • Experience with electronic health record preferred.
  • High school diploma or GED.
  • Ability to multi-task and work efficiently in a potentially stressful environment
  • Ability to apply common sense understanding when carrying out detailed written or oral instructions
  • Ability to establish and maintain positive, effective, professional relationships with patients, providers, coworkers, and superiors
  • Excellent verbal and written communication skills
  • Able to maintain patient respect and dignity while displaying maturity, empathy, ethics, and professionalism
  • Able to work independently; excellent teamwork skills
  • Possess knowledge of modern office equipment and basic computer skills; must be able to quickly learn to use eClinicalWorks electronic health record system
  • Physical Demands: Must be able to sit for long periods of time
  • Bilingual (English/Spanish) is highly preferred, but not required; applicants who may serve in a translating capacity will be required to take a language assessment
EOE. Federal and State Criminal Background Checks and Drug Screen required for all positions. Influenza vaccine is also a condition of employment.
E-Verify Notice: After accepting employment new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.
Apply Now

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NCQA Recognized
Corporate Headquarters
500 Jackson Street
PO Box 640
Roanoke Rapids, NC 27870
Phone: 252-536-5440
Fax: 252-536-5444
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FTCA

This health center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

2018 Rural Health Group, Inc. | Site by A New Machine
This health center is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n). RHG is a FTCA-deemed facility.
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  • Home
  • Locations & Providers
    • Drugco Express
    • Enfield
    • Family & Women's Health
    • Halifax Community College
    • Halifax Medical Specialists
    • Henderson
    • Rural Health Group at HRMC
    • Jackson
    • Lake Gaston (Littleton)
    • Norlina
    • Rich Square
    • Roanoke Rapids
    • School Based Health Centers
    • Scotland Neck
    • Stovall
    • Twin County (Hollister)
    • Whitakers
    • Locations Map
  • Provider List
  • What is RHG?
    • About Us
    • Our Services
    • Patient-Centered
      Medical Home
    • FAQs
    • News
    • Board of Directors
  • Patients
  • Your Health
    • HealthWise Health Education
    • Prevention
    • Diabetes
    • High Blood Pressure
    • Blood Thinner Pills
  • Careers
  • Contact

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