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Insurance Call Center Jobs in Charlotte, NC (NOW HIRING)

The LaSalle Group

Call Center Representative

Salisbury, NC · On-site

$17 - $20/hr

... insurance LNCS LaSalle Network is an Equal Opportunity Employer m/f/d/v. LaSalle Network is the ... Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and ...

AT and T

Call Center Sales Representative

Charlotte, NC · On-site

$23.55/hr

How you'll make an impact As a Call Center Sales Representative, you'll assist Business customers ... Disability Benefits (short term and long term) * Life and Accidental Death Insurance * Supplemental ...

AT&T

Call Center Sales Representative

Charlotte, NC · On-site

$23.55/hr

How you'll make an impact As a Call Center Sales Representative, you'll assist Business customers ... Disability Benefits (short term and long term) * Life and Accidental Death Insurance * Supplemental ...

Southern National Roofing

Call Center Agent

Charlotte, NC

$35K - $60K/yr

Description Southern National Roofing is seeking an enthusiastic and friendly Call Center Agent to ... Health, Dental, and Vision insurance * Recognition and rewards for high performance * Ongoing sales ...

Southern National Roofing

Call Center Agent

Charlotte, NC · On-site

$35K - $60K/yr

Description Southern National Roofing is seeking an enthusiastic and friendly Call Center Agent to ... Health, Dental, and Vision insurance * Recognition and rewards for high performance * Ongoing sales ...

Southern National Roofing

Call Center Agent

Charlotte, NC · On-site

$35K - $60K/yr

Description Southern National Roofing is seeking an enthusiastic and friendly Call Center Agent to ... Health, Dental, and Vision insurance * Recognition and rewards for high performance * Ongoing sales ...

Adecco

Customer Service Call Center

Matthews, NC · Remote

$21/hr

Previous call center, customer service, or contact center experience preferred * Strong verbal and ... life insurance, short-term disability, additional voluntary benefits, EAP program, commuter ...

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Insurance Call Center information

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$10

$16

$24

How much do insurance call center jobs pay per hour?

As of May 28, 2026, the average hourly pay for insurance call center in Charlotte, NC is $16.82, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.56 per hour, depending on experience, location, and employer.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Charlotte, NC? The most popular types of Insurance Call Center jobs in Charlotte, NC are:
What are popular job titles related to Insurance Call Center jobs in Charlotte, NC? For Insurance Call Center jobs in Charlotte, NC, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Charlotte, NC look for? The top searched job categories for Insurance Call Center jobs in Charlotte, NC are:
What cities near Charlotte, NC are hiring for Insurance Call Center jobs? Cities near Charlotte, NC with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Charlotte, NC as of May 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $34,976 per year, or $16.8 per hour.
Call Center Representative

Call Center Representative

The LaSalle Group

Salisbury, NC

$18/hr

Other

Medical, Dental, Vision, PTO

Posted 9 days ago

Job description

LaSalle Network is hiring a Call Center Representative! Join a high-energy team based on-site in Salisbury, NC, where no two days look the same. If you're quick-thinking, resourceful, and love problem-solving, this could be your next big move. With a starting pay of $18/hour, you'll play a critical role in keeping operations safe, secure, and running smoothly.
Schedule: 1st, 2nd and 3rd shift
*shifts are typically 10 or 12 hours
Call Center Representative Responsibilities:
  • Monitor alarm systems and respond swiftly to fire or intrusion signals
  • Coordinate emergency responses with law enforcement and first responders
  • Be the go-to communicator for after-hours calls and crises
  • Maintain strict confidentiality in sensitive situations
  • Support store teams with remote training and alarm troubleshooting
  • Manage key requests and PIN code updates for all facilities
  • Handle dispatching of service calls for retail Loss Prevention systems
Call Center Representative Requirements:
  • 1-2 years of relevant experience (dispatch or call center preferred)
  • High school diploma required
  • Excellent verbal communication and multitasking skills
  • Willingness to work fully on-site in Salisbury, NC

This role offers the chance to make a meaningful impact-and earn $18/hour doing it. Sound like you? Let's talk.
LaSalle Network contractors have the opportunity to enroll in benefits including medical, dental and vision insurance
LNCS
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
All assignments are at-will and their duration is subject to change.

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