Insurance Call Center Jobs - What Are They and How to Get One

By ZipRecruiter Marketplace Research Team

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

The minimum qualifications for a job at an insurance call center include a high school diploma or GED certificate. Sales agent jobs usually require previous experience in sales, and since agents often earn commissions, you need strong skills of persuasion. Customer service agents need little experience, but larger insurance companies may ask for a post-secondary degree in any business or communications-related field. Senior customer service and sales agents usually need a four-year degree in actuarial sciences. Acquiring a call center job also requires you to display a degree of creativity and problem-solving skills during your interview. Call centers frequently hire through staffing agencies and advertise locally in periodicals and online classifieds.