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Insurance Call Center Jobs in Columbus, OH (NOW HIRING)

Madison Health

Call Center Representative

London, OH

$16.20/hr

Meaningful work that makes a difference in our community Position Summary As a Call Center ... Pre-registers patients for scheduled admissions and outpatient procedures, verifying insurance ...

Global

Call Center Rep-Global

Columbus, OH

$18/hr

As a Call Center Representative, your contributions will be essential in helping us fulfill our ... A comprehensive benefits package, including medical, dental, and vision insurance * 13 days of paid ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Columbus, OH

Insurance Call Center information

See Columbus, OH salary details

$9

$16

$23

How much do insurance call center jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for insurance call center in Columbus, OH is $16.09, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.74 per hour, depending on experience, location, and employer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Columbus, OH? The most popular types of Insurance Call Center jobs in Columbus, OH are:
What are popular job titles related to Insurance Call Center jobs in Columbus, OH? For Insurance Call Center jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Columbus, OH look for? The top searched job categories for Insurance Call Center jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Insurance Call Center jobs? Cities near Columbus, OH with the most Insurance Call Center job openings:
Insurance Call Center jobs near you

Call Center Agent

Call Center Agent at Call Management Resources

Columbus, OH

$11 - $13/hr

Other

Medical, Dental, Vision, Life, PTO

Posted 12 days ago

Job description

CMR Incorporated is an Equal Opportunity as well as an Equal Orientation Employer. Train at our Grandview location and work from home in as little as 3 months. Our 24/7/365 answering service provides great a benefits package, MUCH higher than average pay scale, rapid advancement opportunity and individualized training program.

*Immediate openings for FULL TIME positions (32hrs per week+). *Shifts with immediate start available. *Set schedules so you can plan a personal and social life.

*Medical, Dental, Life, Vision, Short & Long Term Disability insurance available. *Earn up to 5 weeks of vacation. Basic Requirements: Clear English speaking voice with a Minimum of 30wpm typing required.

Open Availability (ability to work any shift) including Holidays. Good Previous Attendance Record (previous employers may be contacted to confirm) Reliable Transportation In addition, these skills will put you ahead of other applicants: Previous Call Center / Answering Service / Customer Service Experience. Spanish Speaking.

Compensation: $11.00 - $13.00 per hour + Payperiod Performance Bonuses (up to $4.00 per hour) Additional Quarterly Bonuses available. What to expect if you meet the initial interview requirements: Each step will be administered with the passing of each previous step. Step #1: Acknowledge that you have met the Basic Requirements and apply accordingly

(This step.) Step #2: Contact our Employment Hotline at 614-265-3595 for an intial telephone interview. Step #3: In House comprehensive skills, grammar, typing test and face to face interview. Please ONLY apply if you meet or exceed our "Basic Requirements".

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