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Insurance Call Center Jobs in Alberta (NOW HIRING)

The Brick

Call Centre Supervisor

Edmonton, AB · On-site

... insurance, RRSP matching, subsidized transit passes and an on-site gym. * Work-life balance: our ... call centre is open Monday-Friday 7am - 5pm and Saturdays 7am - 3:30pm. This role is primarily ...

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Insurance Call Center information

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Alberta? The most popular types of Insurance Call Center jobs in Alberta are:
What are popular job titles related to Insurance Call Center jobs in Alberta? For Insurance Call Center jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Alberta look for? The top searched job categories for Insurance Call Center jobs in Alberta are:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Alberta as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 17% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution.
Call Centre Supervisor

Call Centre Supervisor

The Brick

Edmonton, AB • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 2 days ago

Job description

Est-ce un emploi pour vous?

Looking for a leadership role where your skills help deliver exceptional customer experiences and open doors to future opportunities across Trans Global Service, The Brick, and LFL Group?

WELCOME HOME!

As a Call Centre Supervisor at Trans Global Service (TGS), you will lead the daily operations of a call centre team focused on appliance repair and customer support.This is a hands-on operations leadership role responsible for coaching agents, onboarding new hires, managing schedules, and driving service performance in a fast-paced environment.This role is ideal for a call centre leader who is ready to take ownership of team performance, training, and day-to-day operations.

About Trans Global Service

Trans Global Service (TGS) is the service organization of LFL Group, Canada's largest retailer of furniture, appliances, and electronics.With more than 300 team members across Canada, TGS provides appliance and furniture repair, installation, and assembly services for LFL customers, manufacturers, extended warranty companies and consumers.Responsabilites
  • Lead, coach, and support a team of call centre agents to deliver consistent, high-quality customer service
  • Train and onboard new hires, ensuring successful ramp-up and ongoing development
  • Monitor KPIs and provide regular coaching and feedback to improve individual and team performance
  • Manage daily service levels, queues, and workflow to meet operational and customer expectations
  • Handle escalated customer and store issues to ensure timely and professional resolution
  • Identify service challenges and improvement opportunities; collaborate with leadership on process and training enhancements
  • Support inbound and outbound calls during peak periods as needed

Operational Leadership Responsibilities

  • Develop and maintain agent schedules to ensure adequate staffing levels and achievement of service targets
  • Process payroll and review timesheets to ensure accurate and timely compensation
  • Coordinate vacation requests, leaves of absence, and shift changes while maintaining operational requirements
  • Prepare performance reports and support service level reviews (internal and customer-facing)
  • Act as a key liaison between customers, internal teams, and field service operations
Qualifications
  • 1+ year of call centre or customer service experience required
  • Previous leadership, senior agent or coaching experience preferred
  • Strong communication skills (verbal and written)
  • Ability to coach, train, and develop employees in a fast-paced environment
  • Strong problem-solving skills and ability to manage competing priorities
  • Experience working with performance metrics and driving team results
  • Proficiency with MS Office and call centre systems
  • Flexibility to support some Saturday shifts on a rotational basis
  • Bilingual (English/French) is a strong asset
Pourquoi Trans Global?
  • A flexible and comprehensive benefits package, including paid vacation, extended health/medical, dental, vision care, life and disability insurance, RRSP matching, subsidized transit passes and an on-site gym.
  • Work-life balance: our call centre is open Monday-Friday 7am - 5pm and Saturdays 7am - 3:30pm. This role is primarily weekday shifts with one Saturday per month on a rotational basis.
  • Modern workspace: brand-new office in NW Edmonton with natural light and collaborative spaces.
  • Career Growth: TGS opens a multitude of future career opportunities, both inside TGS as well as at The Brick and other LFL Group divisions. 
  • Employee discounts on TGS services, Brick products and with partner companies such as mobile phones, fitness centre, insurance, hotels, car rentals, auto service and many more.
  • Free Parking: on-site parking for your convenience.
  •  
At TGS, you'll be part of a growing national service organization where strong leaders can make an immediate impact on team performance, customer experience, and operational results.Apply today and take the next step in your leadership career with TGS and LFL Group.

Trans Global is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com

Employment Type: FULL_TIME

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