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Insurance Call Center Jobs in Alberta (NOW HIRING)

To keep this spirit of change making front and centre, we follow a set of guidelines we call our ... Disability insurance * Employee discount

To keep this spirit of change making front and centre, we follow a set of guidelines we call our ... Disability insurance * Employee discount

To keep this spirit of change making front and centre, we follow a set of guidelines we call our ... Disability insurance * Employee discount

To keep this spirit of change making front and centre, we follow a set of guidelines we call our ... Disability insurance * Employee discount

From pumps to scaffolding to general construction tools, we aim to be the only call needed to ... Health, Dental, Vision, Life Insurance * Enhanced Vacation Time based on Years of Service & 5 Paid ...

From pumps to scaffolding to general construction tools, we aim to be the only call needed to ... Health, Dental, Vision, Life Insurance * Enhanced Vacation Time based on Years of Service & 5 Paid ...

To keep this spirit of change making front and centre, we follow a set of guidelines we call our ... Life insurance * Employee discount

See if you are our next: RECEPTIONIST | TLC Calgary SW Working at TLC Laser Eye Centre (an ... You benefit from group insurance , telemedicine & RRSP match . * You work with experts in ...

See if you are our next: RECEPTIONIST | TLC Calgary SW Working at TLC Laser Eye Centre (an ... You benefit from group insurance , telemedicine & RRSP match . * You work with experts in ...

Cook

Ponoka, AB · On-site

To keep this spirit of change making front and centre, we follow a set of guidelines we call our ... Disability insurance * Employee discount

To keep this spirit of change making front and centre, we follow a set of guidelines we call our ... Disability insurance

To keep this spirit of change making front and centre, we follow a set of guidelines we call our ... Disability insurance

Showing results 41-60

Insurance Call Center information

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

What are popular job titles related to Insurance Call Center jobs in Alberta? For Insurance Call Center jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Alberta look for? The top searched job categories for Insurance Call Center jobs in Alberta are:
Infographic showing various Insurance Call Center job openings in Alberta as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Join our Brookfield Residential Talent Community!

Brookfield Properties

Calgary, AB • On-site

Full-time

Medical, Dental, Retirement

Re-posted 29 days ago


Brookfield Properties rating

7.2

Company rating: 7.2 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

122nd of 201 rated real estate companies


Job description

Location

Costa Mesa - 3200 Park Center Drive, Suite 1000

Business

At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind - creating the best places to call home. From the development of award-winning, master-planned communities to the creation of well-designed homes, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community.
As part of Brookfield - one of the largest alternative asset managers in the world - we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound Sustainability practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures - we are reimagining real estate from the ground up.

If you're ready to be a part of our team, we encourage you to apply.

Job Description

Join Our Brookfield Residential Talent Community!


Brookfield Residential is always seeking passionate, integrity-driven, and motivated individuals who are excited about the future of homebuilding, community and land development. By joining our Talent Community, you'll stay informed about new job opportunities and exciting developments within our company and contribute to the teams that create the "Best Places to Call Home."
Who Should Join?


We welcome individuals from various backgrounds and experiences to explore career opportunities in:

  • On-Site Construction

  • Superintendent/ Construction Managers

  • Site Management

  • Customer Care & Administration

  • Land Development

  • Sales & Marketing

  • Accounting, Finance & IT

  • Student/ Intern Opportunities

What We Offer:

  • Competitive compensation

  • Excellent extended medical and dental benefits beginning day 1

  • 401(k) matching, vesting begins day 1 (US), RRSP Matching (Canada)

  • Charitable donation matching

  • Paid Volunteer Hours

  • Paid Parental leave

  • Family planning assistance including IVF, surrogacy and adoption options

  • Wellness and mental health resources

  • Pet insurance offering

  • A culture based on our values of Passion, Integrity and Community

Equal Opportunity Employer

Brookfield Residential is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. We encourage applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Ready to Build Your Future with Us?
Joining our Talent Community is is simple-just submit your application. Our Talent Acquisition team will keep your information on file and contact you when suitable opportunities become available.

Stay Connected

Follow us on Linkedin & Indeed for additional updates on our latest open positions, community development and exciting updates.

#LI-DNI

Brookfield Residential participates in the E-Verify process to confirm the eligibility of candidates to work in the United States.

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

What Brookfield Properties employees say

Pay

Benefits

Hours and flexibility

Workplace

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