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Virtual Call Center Agent Jobs in Alberta (NOW HIRING)

Southland Transportation

Call Centre Agent

Calgary, AB

CA$18/hr

Call Centre Agent - On-Demand Transit SOUTHLAND Transportation is seeking dedicated Call Centre Agents to join our team! Call Centre Agents provide the highest quality care of our customers and ...

New

The Brick

Collections Agent

Edmonton, AB

Previous collections and/or call-centre experience is an asset. * Bilingual in French is an asset * A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services ...

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All JobsCall Center Agent JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in Alberta

Virtual Call Center Agent information

See Alberta salary details

$7

$11

$18

How much do virtual call center agent jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for virtual call center agent in Alberta is $11.59, according to ZipRecruiter salary data. Most workers in this role earn between $9.86 and $12.98 per hour, depending on experience, location, and employer.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
More about Virtual Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Alberta? The most popular types of Call Center Agent jobs in Alberta are:
What are popular job titles related to Virtual Call Center Agent jobs in Alberta? For Virtual Call Center Agent jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Agent jobs in Alberta look for? The top searched job categories for Virtual Call Center Agent jobs in Alberta are:
What cities in Alberta are hiring for Virtual Call Center Agent jobs? Cities in Alberta with the most Virtual Call Center Agent job openings:
Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Alberta as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 21% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $24,114 per year, or $11.6 per hour.

Call Centre Agent

5110 - Southland Transportation LTD

Calgary, AB

CA$18/hr

Part-time

Posted 2 days ago

New

Job description

Call Centre Agent – On-Demand Transit

SOUTHLAND Transportation is seeking dedicated Call Centre Agents to join our team! Call Centre Agents provide the highest quality care of our customers and communication to our drivers and other members of the team.

Part-time positions available; weekend availability required. Shifts fall between the hours of 5:00 am and midnight. On-Demand Transit operates 7 days per week, including holidays.

Knowledge and Skills Required:

  • Good communicator – fluent in reading, writing and spoken English
  • Ability to speak a second language an advantage
  • Confident, pleasant and welcoming disposition
  • Previous experience in a customer facing / customer service position
  • Computer literate and experienced with MS Office
  • Good problem-solving skills
  • Able to work on own initiative
  • High school diploma or general equivalency diploma (GED)
  • Experience in the transit/transportation industry a definite asset
  • Familiarity with routes, roadways, transit operations, etc.
  • Excellent communication skills
  • Strong organizational planning, multitasking and problem-solving skills

Principal Duties and Responsibilities:

  • Answer incoming telephone calls for bookings, enquiries and assistance
  • Add bookings on-line for customers without computer access
  • Answer customers' questions about service, booking system and vehicles
  • Liaise with Supervisor, drivers and other CSA’s to ensure a smooth and trouble-free operation
  • Provide information to the Supervisor to enable them to make decisions regarding service, load levels and service changes
  • Compile data on passenger numbers for each trip
  • Manage and log lost property items
  • Professionally deal with public, customer & staff inquiries and find diplomatic solutions for concerns
  • Monitor RideCo App to ensure functionality and performance
  • Perform daily audits of on-time performance
  • Ensure operating procedures are adhered to

Position Details:

The hourly rate for this position is $15.00 per hour to start, increasing to $18.00 per hour following the completion of training.