ZipRecruiter

Log In

2

Remote Call Center Agent Jobs in Alberta (NOW HIRING)

Renewal by Andersen

Inside Sales Agent

Calgary, AB · Remote

CA$66K/yr

Inside Sales Appointment Setter - Remote Base Salary: $40,560 On-Target Earnings: $66,560+ Uncapped ... call centre, appointment-setting, or phone-based role * Strong communication skills * Proven ...

Renewal by Andersen

Inside Sales Agent

Edmonton, AB · Remote

CA$66K/yr

Inside Sales Appointment Setter - Remote Base Salary: $40,560 On-Target Earnings: $66,560+ Uncapped ... call centre, appointment-setting, or phone-based role * Strong communication skills * Proven ...

Renewal by Andersen

Inside Sales Agent

Red Deer, AB · Remote

CA$66K/yr

Inside Sales Appointment Setter - Remote Base Salary: $40,560 On-Target Earnings: $66,560+ Uncapped ... call centre, appointment-setting, or phone-based role * Strong communication skills * Proven ...

Accenture

CCaaS Engineer

Calgary, AB · Remote

... Contact Center AI (CCAI). You are passionate about building scalable, intelligent customer ... Implements contact flows, IVR logic, routing strategies, and agent workspace configurations on both ...

Accenture

CCaaS Solutions Jr. Consultant

Calgary, AB · On-site +1

... agent-assist copilots, and tool-using conversational flows, that integrate with the contact center ... after-call work. * Apply LLMOps practices: versioning, A/B testing, drift monitoring, and ...

WSP

Automation Lead

Calgary, AB · On-site +1

CA$135K - CA$179K/yr

This role puts you at the centre of digital delivery and operational excellence. As an Automation ... The brightest engineers, advisors and scientists from across the globe call WSP home. Proudly ...

WSP

Automation Lead

Calgary, AB · On-site +1

CA$135K - CA$179K/yr

This role puts you at the centre of digital delivery and operational excellence. As an Automation ... The brightest engineers, advisors and scientists from across the globe call WSP home. Proudly ...

All JobsCall Center Agent JobsRemote Call Center Agent JobsRemote Call Center Agent Jobs in Alberta

Remote Call Center Agent information

See Alberta salary details

$8

$14

$19

How much do remote call center agent jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for remote call center agent in Alberta is $14.49, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $16.11 per hour, depending on experience, location, and employer.

What Does a Remote Call Center Agent Do?

As a remote call center agent, your responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues. If your responsibilities include tasks related to being a sales representative, you may follow up on leads generated by other sales reps or marketing managers. When you are unable to answer questions for a client or customer, you pass them off to a more experienced home-based representative or manager.

What are the key skills and qualifications needed to thrive as a Remote Call Center Agent, and why are they important?

To thrive as a Remote Call Center Agent, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is typically required. Strong problem-solving abilities, patience, and self-motivation are crucial soft skills for success in a remote environment. These competencies ensure efficient customer service, high satisfaction rates, and effective performance while working independently.

What are Remote Call Center Agents?

Remote Call Center Agents are professionals who handle customer service, sales, or support inquiries over the phone or through digital channels, but they work from home or another remote location instead of a physical call center. They use specialized software to access company systems, answer calls, resolve issues, and provide information to customers. This role requires strong communication skills, a reliable internet connection, and the ability to work independently. Remote agents often enjoy flexible schedules and the convenience of working from their chosen environment.

What are some common challenges faced by remote call center agents, and how can they be effectively managed?

Remote call center agents often face challenges such as maintaining consistent communication with their team, handling technical issues, and staying motivated in a home environment. To manage these challenges, agents can utilize collaboration tools like team chat platforms, ensure a reliable internet connection, and establish a dedicated workspace to minimize distractions. Regular check-ins with supervisors and participation in virtual team meetings also help foster a sense of community and support, making it easier to stay engaged and informed.
More about Remote Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Alberta? The most popular types of Call Center Agent jobs in Alberta are:
What are popular job titles related to Remote Call Center Agent jobs in Alberta? For Remote Call Center Agent jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Agent jobs in Alberta look for? The top searched job categories for Remote Call Center Agent jobs in Alberta are:
What cities in Alberta are hiring for Remote Call Center Agent jobs? Cities in Alberta with the most Remote Call Center Agent job openings:
Remote Call Center Agent jobs near you
Infographic showing various Remote Call Center Agent job openings in Alberta as of July 2026, with employment types broken down into 2% Locum Tenens, 88% Full Time, 8% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $30,139 per year, or $14.5 per hour.

Inside Sales Agent

Renewal by Andersen

Calgary, AB • Remote

CA$66K/yr

Full-time

Medical, Dental, Vision

This job post has expired 1 day ago. Applications are no longer accepted.

Renewal By Andersen rating

8.3

Company rating: 8.3 out of 10

Renewal By Andersen

Based on 143 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

National retailers average

Based on 95,800 frontline employees who took The Breakroom Quiz

The best things about working at Renewal By Andersen

  • 93%

    93% say their managers don’t change their shifts at short notice

    say their managers don’t change their shifts at short notice

  • 93%

    93% say they get paid time off

    say they get paid time off

  • 91%

    91% say it is easy to take sick days

    say it is easy to take sick days

Featured by Renewal By Andersen, based on 143 Breakroom Quiz responses from their frontline employees

Job description

Inside Sales Appointment Setter - Remote

Base Salary: $40,560
On-Target Earnings: $66,560+ Uncapped Commission

Benefits: Company-paid health, dental, and vision benefits, valued at approximately $3,000 annually
Schedule: Sunday to Thursday or Tuesday to Saturday

Hours: Rotating shifts between 8:00 AM and 8:00 PM PST

Who Does Well Here

You like having a goal in front of you.

You like knowing what success looks like, tracking your progress, and getting better over time. You may not call yourself competitive, but you care about doing well.

You bring urgency without needing to be pushed. You can handle rejection, reset quickly, and keep moving.

If that sounds like you, this role could be a strong fit.


What You'll Do

As an Inside Sales Appointment Setter with ProConnect, you'll speak with homeowners by phone and book qualified appointments for our in-home Design Consultants.

You will:

  • Book 8-10 qualified appointments per day
  • Complete 200+ calls per day
  • Handle inbound and outbound calls
  • Follow a proven script while keeping conversations natural
  • Build rapport quickly
  • Handle objections professionally


What You Bring

  • 2+ years of experience in a fast-paced customer-facing, sales, service, call centre, appointment-setting, or phone-based role
  • Strong communication skills
  • Proven ability to meet or exceed goals
  • Confidence speaking with customers over the phone
  • Ability to work independently in a remote environment
  • Positive, team-oriented mindset


What You Get

  • Base salary of $40,560
  • OTE of $66,560+
  • Uncapped commission
  • Weekly pay every Friday
  • Company-paid benefits valued at approximately $3,000 annually
  • Paid training
  • Company-provided laptop, headset, and monitor
  • Career growth opportunities


Schedule

This is a fully remote role with rotating shifts between 8:00 AM and 8:00 PM PST.

Schedules are either:

  • Sunday to Thursday
  • Tuesday to Saturday

Schedules are provided 3 weeks in advance.


About ProConnect

ProConnect is the Inside Sales Centre for Renewal by Andersen. We connect homeowners with Design Consultants for in-home window and door replacement consultations.

If you're motivated by goals, enjoy improving, and want your effort to directly impact your earnings, apply today.

Working at Renewal By Andersen

Perks for frontline workers

From Renewal By Andersen, via Breakroom

  • Flexible Scheduling

  • Career Growth

  • Paid Training

  • Friendly Environment

  • Employee Recognition

  • Strong Team-Building

About Renewal By Andersen, in their own words

From Renewal By Andersen

Renewal by Andersen’s Signature Service is committed to giving you the best customer experience possible, through the perfect combination of the best people in the industry, a superior process, and an exclusive product.

Learn more about the benefits of Renewal by Andersen’s Signature Service:

Professional Installation. With Renewal by Andersen, you get the product reputation of Andersen Windows with the master work of passionate installers.

Superior Performance. Andersen’s exclusive Fibrex® composite material lasts longer, performs better, and is stronger than vinyl.*

Energy Efficiency. Renewal by Andersen’s energy efficient windows are ENERGY STAR® certified and can reduce heating and cooling costs.

Hassle-Free Process. Renewal by Andersen eliminates the need to work with multiple companies. We are responsible for all aspects of your window replacement and installation.

Long-term value. Our comprehensive, hands-on approach ensures your window and installation quality, beauty, and energy savings last for many years.

Unrivaled Beauty. Renewal by Andersen offers a wealth of styles, colors, grilles and more for our replacement windows, patio doors, and entry doors to fit any home.

Company values

From Renewal By Andersen

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

Diversity and inclusion statement

From Renewal By Andersen

Be Renewal. Be You.

We are committed to demonstrating mutual respect and appreciation for our similarities and differences (for example, race, color, culture, gender, sexual orientation, gender identity or expression, religion, education, military service, ethnicity, age, language, physical ability, and thought) so that each employee can realize their potential and we exceed our customers’ expectations.

What Renewal By Andersen employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply