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Remote Call Center Agent Jobs in Alberta (NOW HIRING)

Accenture

CCaaS Solutions Jr. Consultant

Calgary, AB · On-site +1

... agent-assist copilots, and tool-using conversational flows, that integrate with the contact center ... after-call work. * Apply LLMOps practices: versioning, A/B testing, drift monitoring, and ...

Miratech

Genesys Cloud Architect

Calgary, AB · Remote

... contact center solutions * Strong knowledge of: IVR, call flows, and routing strategies ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

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Remote Call Center Agent information

See Alberta salary details

$8

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How much do remote call center agent jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote call center agent in Alberta is $14.49, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $16.11 per hour, depending on experience, location, and employer.

What is a remote call center agent?

Remote Call Center Agents are professionals who handle customer service, sales, or support inquiries over the phone or through digital channels, but they work from home or another remote location instead of a physical call center. They use specialized software to access company systems, answer calls, resolve issues, and provide information to customers. This role requires strong communication skills, a reliable internet connection, and the ability to work independently. Remote agents often enjoy flexible schedules and the convenience of working from their chosen environment.

What does a remote call center agent do?

As a remote call center agent, your responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues. If your responsibilities include tasks related to being a sales representative, you may follow up on leads generated by other sales reps or marketing managers. When you are unable to answer questions for a client or customer, you pass them off to a more experienced home-based representative or manager.

What are the key skills and qualifications needed to thrive as a remote call center agent, and why are they important?

To thrive as a Remote Call Center Agent, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is typically required. Strong problem-solving abilities, patience, and self-motivation are crucial soft skills for success in a remote environment. These competencies ensure efficient customer service, high satisfaction rates, and effective performance while working independently.

What are some common challenges faced by remote call center agents, and how can they be effectively managed?

Remote call center agents often face challenges such as maintaining consistent communication with their team, handling technical issues, and staying motivated in a home environment. To manage these challenges, agents can utilize collaboration tools like team chat platforms, ensure a reliable internet connection, and establish a dedicated workspace to minimize distractions. Regular check-ins with supervisors and participation in virtual team meetings also help foster a sense of community and support, making it easier to stay engaged and informed.
More about Remote Call Center Agent jobs

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The most popular types of Call Center Agent jobs in Alberta are:

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For Remote Call Center Agent jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Agent jobs in Alberta look for?

The top searched job categories for Remote Call Center Agent jobs in Alberta are:

What cities in Alberta are hiring for Remote Call Center Agent jobs?

Cities in Alberta with the most Remote Call Center Agent job openings:

Remote Call Center Agent jobs near you
Infographic showing various Remote Call Center Agent job openings in Alberta as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $30,139 per year, or $14.5 per hour.

Inbound Sales Agent - Remote AB - September 11th

RBDS Rubbish Boys Disposal Service Inc.

Edmonton, AB • Remote

CA$16.50/hr

Full-time

Posted 3 days ago

New

Job description

The Opportunity

Are you a passionate, friendly, customer-focused person who wants to expand your skills in sales? If the answer is “yes” then we want YOU to join our team and help us WOW our customers. As the voice of our company, you are our customer's first point of contact and the person who will help them take their first step in making their junk disappear.

1-800-GOT-JUNK?, part of O2E Brands, is hiring happy, hard-working individuals to join our 250+ Remote Inbound Sales Agents across Canada.

  • Hiring Immediately for September 11th
  • Full-Time - Work 5 days at 8.5 hours, between 10am - 8:30pm MDT
  • Get an extended health benefits package after a 3-month probation period
  • Work from the comfort of your own home with a 0-minute commute
  • Earn $16.50 hourly plus commission, average $200-800 a month

A Day in the Life

  • Answer incoming calls and provide a world-class experience for our customers
  • You receive inbound calls only - there are no outbound cold calls in this role
  • Sell the magic of 1-800-GOT-JUNK? by explaining how we can make junk disappear with just a point of a finger
  • Customers call in for various reasons, such as inquiring about our services, they have junk to remove and want to see if we service their area, if and when we can take it away, and often ask about pricing. In these instances, you will answer their questions with the goal of converting those inquiries to bookings for our truck team members to take away their items.
  • All new agents must be available to start on September 11th
  • You receive 3 weeks of fully paid remote training, so you are set up for success
  • After the 3 weeks, each agent joins a team with a Team Lead who will support you, and help you learn and grow

What You Bring to the Table

You are legally authorized to work in Canada AND currently reside in Alberta.

  • Training availability for the first 3 weeks to work between 8:00 AM and 4.30 PM, Monday-Friday MDT.
  • A very friendly telephone mannerism, strong written and verbal communication skills
  • Comfortable learning new technology & good typing speed (minimum 25wpm)
  • A quiet space at home, quick & reliable internet connection, and a good personal computer with min 8GB memory
  • Experience with sales, customer service, hospitality, retail, call center, or other relevant experience is a plus!
  • A wired connection using an Ethernet cable is required

About US

Did you know O2E Brands has been voted one of the Best Workplaces in Canada 15 times!? Take a sneak peek into why that is, here: (YouTube) Check us out on social!

At O2E Brands we know that great talent comes in many forms and we want to meet you at your best. We will provide reasonable accommodations to applicants with disabilities at any time throughout the recruitment and selection process. Please reach out to our Talent Acquisition Team at talentacquisition@o2ebrands.com or notify the Talent Acquisition team member you are working with if unique arrangements will enable your equal participation.

#1-800-GOT-JUNK?