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Insurance Call Center Jobs in Atlanta, GA (NOW HIRING)

Avery Partners

Call Center

Marietta, GA · On-site

$18 - $20/hr

... insurance and patient questions Deliver an exceptional patient experience every day Qualifications: Experience in a call center, medical office, or customer service environment preferred Familiarity ...

Global Electronic Services

Be Seen First

Call Center Manager

Buford, GA · On-site

$65K - $75K/yr

Our Call Center Manager Will: * Lead and inspire a high-performing inside sales team of up to 30 ... Life insurance * Employee Assistance Program (EAP) * Paid time off and paid holidays * Full-time, ...

Ova Technologies

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

Call Center Agent We are seeking a professional and customer-focused Call Center Agent to handle ... Health Insurance * Paid Time Off * Incentive Programs * Employee Training and Development * Career ...

Global Electronic Services

Be Seen First

Call Center Manager

Buford, GA · On-site

$65K - $75K/yr

Our Call Center Manager Will: * Lead and inspire a high-performing inside sales team of up to 30 ... Life insurance * Employee Assistance Program (EAP) * Paid time off and paid holidays * Full-time, ...

A Smile 4 U

Call Center Representative

Alpharetta, GA · On-site

$15.50 - $19.50/hr

... Call Center Representative to our growing team; who is passionate about helping others and thrives ... Dental, and Optical Insurance (available after 90 days for full-time team members)Employee ...

Answer Mti

Full Time Call Center Agent

Atlanta, GA · On-site

$16/hr

Full Time Call Center Agent Immediately hiring Full Time Call Center Agents at AMTI! Call Center ... Free Life Insurance policy * Legal Assistance Compensation: $16 / Hour Shifts Offered ...

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Insurance Call Center information

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How much do insurance call center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for insurance call center in Atlanta, GA is $16.56, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $18.27 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs

What are the most commonly searched types of Insurance Call Center jobs in Atlanta, GA?

The most popular types of Insurance Call Center jobs in Atlanta, GA are:

What are popular job titles related to Insurance Call Center jobs in Atlanta, GA?

For Insurance Call Center jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center jobs in Atlanta, GA look for?

The top searched job categories for Insurance Call Center jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Insurance Call Center jobs?

Cities near Atlanta, GA with the most Insurance Call Center job openings:

Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, and 7% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $34,436 per year, or $16.6 per hour.

Call Center

Avery Partners

Marietta, GA • On-site

$18 - $20/hr

Other

Re-posted 11 days ago

Job description

Call Center

Marietta, Georgia, United States Or refer someone Job Openings Call Center

Remote Call Center Representative

Hybrid Training Fully Remote $18–$20/hour Full-Time | Monday–Friday | 8:00 AM–4:30 PM

A Women's Health practice in Cobb County looking for a compassionate, organized, and dependable Call Center Representative to serve as the first point of contact for patients while supporting a growing women's health team.

This role begins with 3 months of onsite training at the West Cobb location before transitioning to fully remote work.

Job Duties:

Manage a high volume of incoming patient calls with professionalism and empathy Respond to patient emails and Klara messages promptly Support scheduling and patient inquiries Assist with fax management and documentation Collaborate with internal teams regarding insurance and patient questions Deliver an exceptional patient experience every day

Qualifications:

Experience in a call center, medical office, or customer service environment preferred Familiarity with healthcare systems such as ModMed/EMA preferred Experience with Availity, Cigna, and UHC portals a plus Strong communication and multitasking skills Self-motivated with the ability to work independently from home Reliable high-speed internet and dedicated workspace

Why Join Us?

Fully remote after training Supportive healthcare team environment Consistent weekday schedule Meaningful work helping patients every day

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About Avery Partners

Sourced by ZipRecruiter

Established in 2004, Avery Partners was founded by staffing industry veteran Jeff Moore. Avery Partners supplies world class Consulting, Outsourcing and Staffing services across multiple industries. Our recruiters are experts in their fields and deliver 2nd to none services for our clients. Throughout the years Avery Partners has proven time and again its commitment to the success of its clients through both short-term tactical and long-term consulting, outsourcing and staffing initiatives. Avery Partners has progressed from a standard to a preferred to a strategic partner with many of client’s.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Roswell, GA, US

Year founded

2004

Social media

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