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Insurance Call Center Jobs in Atlanta, GA (NOW HIRING)

Prestige Staffing

Call Center Lead

Atlanta, GA

$58K - $65K/yr

Prestige Staffing is searching for a Call Center Lead for a direct hire role for a busy medical ... Life and Supplemental Insurance Options This prominent role offers high visibility and the ...

A Smile 4 U

Call Center Representative

Alpharetta, GA · On-site

$15.50 - $19.50/hr

Previous customer service, call center experience is a plus * Strong interpersonal, communication ... Medical, Dental, and Optical Insurance (available after 90 days for full-time team members)

AnswerMTI

Call Center Representative

Atlanta, GA · On-site

$16/hr

Full-Time Call Center Representative Location: Atlanta, GA AMTI is seeking dedicated and detail ... Free Life Insurance Policy * Legal Assistance Shifts: * Full-Time - 40 hours per week, 10-hour ...

AT&T

Call Center Support Representative

Atlanta, GA

$18.68/hr

Disability Benefits (short term and long term) * Life and Accidental Death Insurance * Supplemental ... Extensive employee wellness programs If you are considering jobs like Wireless Sales, Call Center ...

AT and T

Call Center Support Representative

Atlanta, GA · On-site

$18.68/hr

Disability Benefits (short term and long term) * Life and Accidental Death Insurance * Supplemental ... Extensive employee wellness programs If you are considering jobs like Wireless Sales, Call Center ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Atlanta, GA

Insurance Call Center information

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How much do insurance call center jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for insurance call center in Atlanta, GA is $16.56, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $18.27 per hour, depending on experience, location, and employer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Atlanta, GA? The most popular types of Insurance Call Center jobs in Atlanta, GA are:
What are popular job titles related to Insurance Call Center jobs in Atlanta, GA? For Insurance Call Center jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Atlanta, GA look for? The top searched job categories for Insurance Call Center jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Insurance Call Center jobs? Cities near Atlanta, GA with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Atlanta, GA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $34,437 per year, or $16.6 per hour.
Call Center Lead

Call Center Lead

Prestige Staffing

Atlanta, GA

$58K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Prestige Staffing is searching for a Call Center Lead for a direct hire role for a busy medical practice in the north Atlanta area. The Supervisor is responsible for the day-to-day leadership, performance, and execution of the call center team. This individual serves as a working supervisor who leads by example, coaches employees, ensures adherence to company standards, and participates in call center operations. The ideal candidate is someone who has a high attention to detail and wants to get to know the patients and ensure they receive timely, accurate and professional service.

Details:
7:15a - 4:15p Monday - Friday
Medical Call Center Lead
$58,000 - $65,000 per year
Sandy Springs, GA (100% On-site)

Requirements:

  • High School Diploma or GED
  • Minimum 3 years of healthcare customer service or scheduling or call center experience
  • At least 1 year of supervisory or team lead experience within healthcare and a call center
  • Strong organizational skills, attention to detail, and communication abilities
  • Recent Epic experience is a must

Responsibilities:

  • Lead and support the call center team through coaching, mentoring, and performance management
  • Monitor call volumes, service metrics, and workflow to ensure efficient operations
  • Handle escalated patient concerns and operational issues
  • Conduct call audits and ensure compliance with policies and procedures
  • Assist in scheduling, routing calls, and documenting patient interactions
  • Maintain high standards of quality assurance and customer service

Benefits:

  • Paid Time Off (PTO)
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Life and Supplemental Insurance Options

This prominent role offers high visibility and the opportunity to work closely with the Front Office Manager, backed by excellent benefits and growth potential.
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