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Insurance Call Center Jobs in Covington, GA (NOW HIRING)

Walmart

Continuous Skills Development Trainer

Monroe, GA · On-site

$26.55 - $30.05/hr

Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits ...

asburyauto

Sales Advisor - Nalley Hyundai

Stonecrest, GA · On-site

Prior automotive sales or retail experience, customer service, call center, or business development ... Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans * Up to ...

Driveline

Master Merchandiser

Loganville, GA · On-site

$10/hr

We also provide a full-service call center to help if you get hung up and need assistance in-store ... Vision Insurance * Prescription Drug Discounts * Rain Instant Pay * Employee discounts * 401K ...

GEICO

GEA Sales/Service Agent

Conyers, GA

Insurance Sales Agents work our EXCLUSIVE leads, schedule appointments, identify customer needs ... Ability to work comfortably in a fast-paced and high call center like environment * Strong computer ...

Driveline

Flex Merchandiser

Jackson, GA · On-site

$10/hr

We also provide a full-service call center to help if you get hung up and need assistance in-store ... Vision Insurance * Prescription Drug Discounts * Rain Instant Pay * Employee discounts * 401K ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Covington, GA

Insurance Call Center information

See Covington, GA salary details

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How much do insurance call center jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for insurance call center in Covington, GA is $14.61, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $16.11 per hour, depending on experience, location, and employer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What job categories do people searching Insurance Call Center jobs in Covington, GA look for? The top searched job categories for Insurance Call Center jobs in Covington, GA are:
What cities near Covington, GA are hiring for Insurance Call Center jobs? Cities near Covington, GA with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Covington, GA as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 73% Full Time, 20% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $30,383 per year, or $14.6 per hour.

Automotive Call Center Representative

Son's Automotive Group

Mcdonough, GA • On-site

$14.25 - $18.25/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 8 days ago

Job description

Salary:

Automotive BDC Associate


SONS Auto Groupis looking for anInternet Sales Associate for our busy call center. We treat each customer's needs with concern and have a loyal customer base.
SONS Auto Group has achieved tremendous growth over the past few years. If you are ready to make a positive change in your life and want to be considered for this exciting position, apply immediately! All applications will be kept in strict confidence.


What We Offer:


  • Employee & Family purchase program
  • Medical and Dental Insurance
  • 401(k)
  • Paid Vacation
  • A fair and safe family-run business environment


Responsibilities:


  • Answer customer calls and establish follows-up with service appointments
  • Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
  • Provide customers with initial product information & direct them to the appropriate dealership resources
  • Present initial financing options based on customer needs
  • Follow up with leads that are not ready to make an appointment or no-show
  • Participate in team & process development sessions keeping positive relationships with teammates, sales teams and dealership management
  • Utilize CRM tracking system daily


Qualifications:


  • At least one previous role based in strong customer service experience
  • Team player attitude
  • Prompt and courteous
  • Enthusiastic personality
  • Must have strong computer skills
  • Willing to submit to a pre-employment background check & drug screen






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