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Insurance Call Center Jobs in Covington, GA (NOW HIRING)

Conexon

Technical Support Representative

Mcdonough, GA · On-site

The Technical Support Representative will work in a fast-paced in person call center environment ... Life insurance * Short-term and long-term disability insurance * Retirement benefits Conexon ...

Henry County Government

E911 RECRUIT

Mcdonough, GA · On-site

$44K/yr

... E911 Communications Center. Incumbents attend training courses and work under the direct ... serve primarily as call takers, and learn the dispatch consoles for various public safety ...

O'Reilly Auto Parts

Parts Specialist

Jackson, GA · On-site

$16.50 - $22/hr

Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) * Team Member ...

O'Reilly Auto Parts

Parts Specialist

Madison, GA · On-site

$16.25 - $22/hr

Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) * Team Member ...

O'Reilly Auto Parts

Parts Specialist

Conyers, GA · On-site

$15.75 - $21.25/hr

Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) * Team Member ...

O'Reilly Auto Parts

Parts Specialist

Stockbridge, GA · On-site

$15.25 - $20.75/hr

Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) * Team Member ...

O'Reilly Auto Parts

Parts Specialist

Madison, GA · On-site

$16.25 - $22/hr

Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) * Team Member ...

O'Reilly Auto Parts

Parts Specialist

Locust Grove, GA · On-site

$15.75 - $21.25/hr

Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) * Team Member ...

O'Reilly Auto Parts

Parts Specialist

Conyers, GA · On-site

$15.75 - $21.25/hr

Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) * Team Member ...

O'Reilly Auto Parts

Parts Specialist

Snellville, GA · On-site

$15.50 - $21/hr

Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) * Team Member ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Covington, GA

Insurance Call Center information

See Covington, GA salary details

$8

$14

$21

How much do insurance call center jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for insurance call center in Covington, GA is $14.61, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $16.11 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs

What cities near Covington, GA are hiring for Insurance Call Center jobs?

Cities near Covington, GA with the most Insurance Call Center job openings:

Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Covington, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $30,383 per year, or $14.6 per hour.

Technical Support Representative

Conexon

Mcdonough, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Description

Conexon Connect is a fast-growing internet service provider that works alongside Rural Electric Cooperatives to deliver and operate advanced fiber-to-the-home (FTTH) networks across the country. Our mission is to bring high-speed internet and phone service to Rural America and ensure exceptional service for every customer we support. Our team is driven by purpose, collaboration, and a commitment to bridging the digital divide. As we expand into additional states and communities, we're seeking team members who are excited to help us make a lasting impact by transforming rural communities with the power of high-speed internet, mile by mile of fiber to the home.



The Technical Support Representative will work in a fast-paced in person call center environment providing general support to subscribers of some of the most advanced fiber to the home networks in the world. This representative will take incoming calls or emails from customers and offer resolutions by analyzing, troubleshooting and resolving technical issues. We are looking for a talented technical support representative to join our dedicated team and provide the exceptional customer service that is the foundation of our growing company. You can enjoy the satisfaction of using your skills to help people while working in a positive and encouraging office environment.



Location: On-Site

Job Type: Full- time

Schedule: Fixed, some irregular hours may be required

Overtime: Occasionally

FLSA Status: Non-Exempt

Travel: No

Requirements

  • High school diploma or equivalent required
  • Excellent customer service and problem-solving skills
  • Detail oriented individual
  • Strong communication skills and ability to remain calm and professional in all circumstances
  • Ability to multitask between systems and adapt to change
  • Must be able to work independently and with a team
  • Analytical thinker with technical aptitude


Preferred

  • Associate degree or higher
  • Telecom industry experience a plus
  • Previous customer service/or technical support experience


Job Responsibilities

  • Provide daily support to Conexon clients via phone, email, or chat
  • Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
  • Interact and coordinate with other departments to resolve customer issues with the ability to determine further action or final completion on customer cases received
  • Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
  • Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades
  • Perform other duties as assigned to fulfill the objectives of this position



Physical Requirements

  • Normal office conditions
  • Majority of time spent on the computer and phone


Standard Company Benefits Include

  • Three (3) weeks of paid time off
  • Comprehensive benefits package, including health, dental, and vision coverage
  • Life insurance
  • Short-term and long-term disability insurance
  • Retirement benefits



Conexon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law.
Our recruiting and hiring practices are designed to attract, evaluate, and retain talented individuals based solely on their qualifications, experience, and ability to contribute to Conexon's mission. Discrimination, harassment, or bias of any kind is strictly prohibited in all stages of the employment process.
By adhering to these principles, Conexon ensures a fair, equitable, and respectful environment for all current and prospective employees.

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