ZipRecruiter

Log In

1

Insurance Call Center Jobs in Arizona (NOW HIRING)

Lancesoft - Viren

Be Seen First

Call Center Agent

Phoenix, AZ · On-site

$18 - $20/hr

We are seeking a customer-focused Call Center Representative to support inbound customer service ... Experience in finance, banking, insurance, telecommunications , or related customer service ...

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ

$18 - $22/hr

... Insurance. Contract Duration: 12 months (Contract to Hire) Pay Rate: $18-$22 Shift Hours * Sun ... Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier ...

Monogram Health, Inc

Call Center Representative

Tempe, AZ

$15.50 - $19.50/hr

Call Center Representative Position: Onsite Call Center Representative The Onsite Call Center ... Comprehensive medical, dental, vision and life insurance * Flexible paid leave and vacation policy ...

LHH US

Call Center Rep

Mesa, AZ

$21 - $22/hr

Call Center Rep LHH Recruitment is partnering with a company near Mesa who is supporting a call ... life insurance, short-term disability, additional voluntary benefits, EAP program, commuter ...

LHH US

Call Center Rep

Mesa, AZ

$21 - $22/hr

Call Center Rep LHH Recruitment is partnering with a company near Mesa who is supporting a call ... life insurance, short-term disability, additional voluntary benefits, EAP program, commuter ...

CoolSys

Representative 3, Call Center

Phoenix, AZ

$19.71 - $25.48/hr

Pet Insurance. * Legal Plan, and ID Theft Protection. Responsibilities Position Summary: The Call Center Representative 3 will lead a team of Call Center Representatives, ensuring a prompt and ...

Landings Credit Union

Call Center Representative

Tempe, AZ

$15.50 - $19.50/hr

We're seeking for an energetic, people-first Call Center Representative to join our team! If you ... Medical, dental, and vision insurance * Paid time off * Paid sick time * Paid Holidays * On-the-job ...

Monogram Health

Call Center Representative

Tempe, AZ

$15.50 - $19.50/hr

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... Comprehensive medical, dental, vision and life insurance * Flexible paid leave and vacation policy ...

next page

Showing results 1-20

All JobsInsurance Call Center JobsInsurance Call Center Jobs in Arizona

Insurance Call Center information

See Arizona salary details

$9

$16

$23

How much do insurance call center jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for insurance call center in Arizona is $16.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.69 per hour, depending on experience, location, and employer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Arizona? The most popular types of Insurance Call Center jobs in Arizona are:
What are popular job titles related to Insurance Call Center jobs in Arizona? For Insurance Call Center jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Arizona look for? The top searched job categories for Insurance Call Center jobs in Arizona are:
What cities in Arizona are hiring for Insurance Call Center jobs? Cities in Arizona with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Arizona as of June 2026, with employment types broken down into 83% Full Time, 11% Part Time, and 6% Contract. Highlights an 88% In-person, 6% Hybrid, and 6% Remote job distribution, with an average salary of $33,371 per year, or $16 per hour.

Call Center Agent

Lancesoft - Viren

Phoenix, AZ • On-site

$18 - $20/hr

Contractor

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

We are seeking a customer-focused Call Center Representative to support inbound customer service operations related to account inquiries, compliance requests, payment arrangements, and general information services. The ideal candidate will excel in a fast-paced call center environment, demonstrate strong communication skills, and provide exceptional customer support while maintaining accuracy and professionalism.

This role requires strong multitasking abilities, problem-solving skills, and the ability to manage customer interactions efficiently while meeting service and performance expectations.

Key Responsibilities

  • Professionally handle inbound customer calls in a high-volume call center environment.
  • Resolve Tier 1 customer inquiries and provide accurate information and guidance.
  • Review customer accounts, verify information, and update records across multiple systems.
  • Educate customers regarding available online resources, policies, procedures, and service options.
  • Process requests and support payment arrangement activities when applicable.
  • Accurately document customer interactions, actions taken, and account updates.
  • Participate in team meetings, engagement activities, and continuous improvement initiatives.
  • Meet established service levels, productivity goals, and quality performance expectations.
  • Provide excellent customer service while maintaining professionalism and empathy.
  • Escalate complex inquiries following established procedures.

Required Qualifications

  • High School Diploma or equivalent required.
  • Previous experience working in fast-paced call center environments.
  • Strong customer service and communication skills.
  • Ability to multitask while navigating multiple systems.
  • Basic math skills including addition, subtraction, multiplication, and division.
  • Strong organizational and problem-solving abilities.
  • Proficiency with Microsoft Office applications and Google Workspace.
  • Ability to maintain accuracy while working under deadlines.

Preferred Qualifications

  • Experience in finance, banking, insurance, telecommunications, or related customer service industries.
  • Bilingual Spanish language skills preferred.
  • Experience supporting process improvement initiatives.
  • Associate degree or higher preferred.
  • Background supporting financial or account-related customer inquiries.

Company Description

LanceSoft is a global workforce solutions and IT services firm founded in 2000, specializing in temporary/permanent staffing, IT services, and outsourcing (RPO) for sectors like healthcare and IT. Headquartered in Herndon, Virginia, with a significant presence in India, the certified minority/woman-owned company employs over 5,700 professionals