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Insurance Call Center Jobs in Arizona (NOW HIRING)

CoolSys

Representative 1, Call Center

Phoenix, AZ · On-site

$17 - $20.91/hr

Company sponsored life insurance, as well as optional AD&D, short and long-term disability ... Qualifications * 1+ years of experience in a call center or similar B2B customer service role.

CoolSys

Representative 1, Call Center

Phoenix, AZ · On-site

$17 - $20.91/hr

Company sponsored life insurance, as well as optional AD&D, short and long-term disability ... Qualifications * 1+ years of experience in a call center or similar B2B customer service role.

CoolSys

Representative 2, Call Center

Phoenix, AZ · On-site

$19.71 - $22.63/hr

Company sponsored life insurance, as well as optional AD&D, short and long-term disability ... Minimum 2 years of Call Center/Dispatch experience or experience in a fast-paced and mission ...

CoolSys

Representative 1, Call Center

Phoenix, AZ · On-site

$17 - $20.91/hr

Company sponsored life insurance, as well as optional AD&D, short and long-term disability ... Qualifications * 1+ years of experience in a call center or similar B2B customer service role.

AT&T

Call Center Sales Representative - Hybrid

Mesa, AZ · Hybrid

$24.31/hr

Disability Benefits (short term and long term) * Life and Accidental Death Insurance * Supplemental ... If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service ...

CoolSys

Representative 2, Call Center

Phoenix, AZ · On-site

$19.71 - $22.63/hr

Pet Insurance. * Legal Plan, and ID Theft Protection. Position Summary: Distribute work to ... Minimum 2 years of Call Center/Dispatch experience or experience in a fast-paced and mission ...

AT&T

Call Center Fraud Analyst

Mesa, AZ · On-site

$27.90/hr

Our Call Center Fraud Analyst earns $27.90 per hour. Not to mention all the other amazing rewards ... Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal ...

MDS COMMUNICATIONS CORPORATION

$15 - $16/hr

MDS Communications is looking to hire Call Center Representatives ! Are you seeking a job with real ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. * Paid ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Arizona

Insurance Call Center information

See Arizona salary details

$9

$16

$23

How much do insurance call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for insurance call center in Arizona is $16.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.69 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Arizona? The most popular types of Insurance Call Center jobs in Arizona are:
What are popular job titles related to Insurance Call Center jobs in Arizona? For Insurance Call Center jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Arizona look for? The top searched job categories for Insurance Call Center jobs in Arizona are:
What cities in Arizona are hiring for Insurance Call Center jobs? Cities in Arizona with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $33,371 per year, or $16 per hour.

$16/Hr. Remote Healthcare Call Center Rep.

RemX

Phoenix, AZ • On-site, Remote

$16/hr

Full-time

Re-posted 23 hours ago

Job description

IMPORTANT:
-RemX will never ask for any form of payment prior to or throughout the hiring process. If you have been asked for payment of any kind, please notify us right away. This is illegitimate and unlawful.
-RemX will never accept falsified resumes or documents. Falsified information may be subject to investigation and further action.
*DO YOU ENJOY HELPING OTHERS? BRINGING EASE AS THEY GO THROUGH DIFFICULTIES WITH OBTAINING THEIR PRESCRIPTIONS????***
YES?! THEN, THIS ROLE IS FOR YOU!!!!
**Come be a part of a team that ensures ease and accessibility for patients to be able to get their prescriptions without having to stress about cost or how fast they may get their prescription!**
Why Join Us?
  • Pay: $16/Hr. Weekly Pay
  • Schedule: Will be assigned a 8-Hr. Shift M-S between 8a-8p.
  • Comprehensive Training: Get all the tools and support you need to excel in your role.
  • Great Work/Life balance and Access to courses to help sharpen your skill set.

What You'll Do:
  • Assist patients with prescription medications.
  • Receive inbound or make outbound calls while providing quality service and empathetic listening.
  • Utilize call center software to complete account research and update notes.
  • Place calls to insurance companies on behalf of patient needs.
  • Adhere to call center metrics and HIPAA regulations..

Job Requirements:
Must have: Must have 1 year or more of recent customer service experience in a call center environment. (NO EXCEPTIONS)
  • Healthcare experience is a plus but not required.
  • Ability to multi-task and use dual monitors
  • Adhere to all company required KPI'S
  • Quiet workstation with High-Speed Internet and Modem access REQUIRED.
  • Excellent verbal and written communication skills
  • Active listening and problem-solving ability
  • Basic computer proficiency (typing, data entry, navigating systems)
  • Strong attention to detail and accuracy
  • HS Diploma/Equivalent
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About RemX

Sourced by ZipRecruiter

RemX is a proven leader in the Contract to Hire job industry. We help place the right people in the right jobs. Let us help you today!

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Atlanta, GA, US

Social media

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