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Insurance Call Center Jobs in Arizona (NOW HIRING)

Monogram Health Inc

Call Center Representative

Tempe, AZ

$15.50 - $19.50/hr

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... Comprehensive medical, dental, vision and life insurance * Flexible paid leave and vacation policy ...

Monogram Health

Call Center Representative

Tempe, AZ · On-site

$15.50 - $19.50/hr

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... Comprehensive medical, dental, vision and life insurance * Flexible paid leave and vacation policy ...

CoolSys

Representative 3, Call Center

Phoenix, AZ

$19.71 - $25.48/hr

Pet Insurance. * Legal Plan, and ID Theft Protection. Responsibilities Position Summary: The Call Center Representative 3 will lead a team of Call Center Representatives, ensuring a prompt and ...

Cardinale Auto Group

Call Center Representative

Mesa, AZ · On-site

$14 - $17.50/hr

Cardinale Automotive Group is looking for a driven and personable Call Center Representative who ... Life Insurance provided for and paid by Cardinale Automotive Group. Cardinale Automotive Group is a ...

CoolSys

Representative 3, Call Center

Phoenix, AZ · On-site

$19.71 - $25.48/hr

Pet Insurance. * Legal Plan, and ID Theft Protection. Responsibilities Position Summary: The Call Center Representative 3 will lead a team of Call Center Representatives, ensuring a prompt and ...

MDS Communications

Call Center Agent

Mesa, AZ

$16.15 - $17.65/hr

Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ... the call center. The opportunity to advance to management positions, Inbound Donor Services ...

MDS Communications

Call Center Associate

Mesa, AZ

$16.15 - $17.65/hr

Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ... the call center. The opportunity to advance to management positions, Inbound Donor Services ...

MDS Communications

Call Center Associate

Mesa, AZ

$16.15 - $17.65/hr

Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ... the call center. The opportunity to advance to management positions, Inbound Donor Services ...

MDS Communications

Call Center Agent

Mesa, AZ

$16.15 - $17.65/hr

Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ... the call center. The opportunity to advance to management positions, Inbound Donor Services ...

LHH US

Medical Call Center

Phoenix, AZ · On-site

$18 - $23/hr

Medical Customer Service Representative (Healthcare Call Center) - Arizona Pay: $18-$23/hour (DOE ... life insurance, short-term disability, additional voluntary benefits, EAP program, commuter ...

UHS

Call Center Lead Specialist

Tempe, AZ · On-site

$16.25 - $20.50/hr

The Call Center Lead assists in the process of receiving referral calls, taking demographic ... insurance offering, a physician network and various related services located in 40 U.S. states ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Arizona

Insurance Call Center information

See Arizona salary details

$9

$16

$23

How much do insurance call center jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for insurance call center in Arizona is $16.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.69 per hour, depending on experience, location, and employer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Arizona? The most popular types of Insurance Call Center jobs in Arizona are:
What are popular job titles related to Insurance Call Center jobs in Arizona? For Insurance Call Center jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Arizona look for? The top searched job categories for Insurance Call Center jobs in Arizona are:
What cities in Arizona are hiring for Insurance Call Center jobs? Cities in Arizona with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Arizona as of June 2026, with employment types broken down into 83% Full Time, 11% Part Time, and 6% Contract. Highlights an 88% In-person, 6% Hybrid, and 6% Remote job distribution, with an average salary of $33,371 per year, or $16 per hour.

Call Center Sales Supervisor

Cogir Senior Living

Scottsdale, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Job Type
Full-time
Description
THE COMPANY
Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 14 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members.
At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career.
WHAT WE OFFER
  • Competitive salary plus performance-based bonus opportunities.
  • Health, Dental, Vision, and Life Insurance.
  • Early access to paycheck.
  • Paid Vacation, Holidays, and Sick Leave.
  • 401(k) with company match.
  • Employee Assistance Program.
  • Generous Employee Referral Program.
  • Remote work environment.
  • Career growth opportunities within a rapidly expanding organization.

POSITION SUMMARY
The Call Center Sales Supervisor is responsible for leading and developing a team of Call Center Sales Representatives who serve as the first point of contact for prospective residents and their families. This role is responsible for driving team performance, ensuring exceptional customer experiences, maximizing tour conversion opportunities, and maintaining operational excellence within the call center.
The Supervisor will monitor key performance metrics, coach and train team members, conduct quality assurance reviews, and implement best practices that improve inquiry response times, tour scheduling rates, lead management, and customer satisfaction. Working closely with community sales teams, regional sales leadership, and marketing, this position plays a critical role in supporting occupancy growth across the organization.
KEY RESPONSIBILITIES
Team Leadership & Performance Management
  • Lead, coach, and develop a team of Call Center Sales Representatives.
  • Conduct regular one-on-one meetings, performance reviews, and coaching sessions.
  • Monitor individual and team performance metrics, including call volume, response times, tour conversion rates, appointment show rates, and customer satisfaction.
  • Create action plans to improve performance and achieve established goals.
  • Assist with recruitment, onboarding, and training of new team members.
  • Foster a positive, collaborative, and high-performance culture.

Call Center Operations
  • Oversee daily call center operations to ensure appropriate staffing and coverage.
  • Monitor inbound call queues, lead response times, and service levels.
  • Review call recordings and CRM activity to ensure quality standards are maintained.
  • Ensure accurate documentation of all customer interactions and lead activity.
  • Partner with community sales teams to ensure seamless handoff of prospects and consistent follow-up processes.

Sales & Lead Conversion
  • Support the team in converting inquiries into scheduled tours.
  • Identify opportunities to improve lead nurturing and conversion strategies.
  • Analyze conversion trends and recommend process improvements.
  • Assist with escalated inquiries and complex customer situations.
  • Collaborate with Marketing and Sales leadership to support campaign effectiveness and lead management initiatives.

Reporting & Analytics
  • Track and report key performance indicators (KPIs) on a weekly and monthly basis.
  • Analyze call center trends, lead sources, conversion rates, and performance metrics.
  • Provide recommendations to leadership regarding staffing, process improvements, and training needs.
  • Ensure CRM data integrity and reporting accuracy.

Requirements
CANDIDATE QUALIFICATIONS
Education
  • Associate's degree required; Bachelor's degree preferred.
  • Equivalent combination of education and experience may be considered.

Experience, Competencies, and Skills
  • 3-5 years of senior living sales, inside sales, call center, or customer service experience.
  • Minimum 1-2 years of supervisory or team leadership experience preferred.
  • Demonstrated success coaching teams to achieve performance goals.
  • Strong understanding of lead management, CRM systems, and sales conversion processes.
  • Exceptional verbal communication and customer service skills.
  • Strong organizational, analytical, and problem-solving abilities.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency in Microsoft Office Suite and CRM platforms.
  • Experience reviewing performance metrics and using data to drive results.

WORK SETTING
  • Fully remote position.
  • Employees must have access to a dedicated, professional home office environment with reliable high-speed internet.
  • Work schedules may include evenings, weekends, and holidays based on business needs.

SUCCESS MEASURES
The Call Center Sales Supervisor will be evaluated on:
  • Team tour conversion rates.
  • Lead response time performance.
  • Call quality and customer experience scores.
  • Occupancy contribution and qualified lead generation.
  • Employee engagement and retention.
  • CRM compliance and data accuracy.
  • Achievement of organizational sales and service goals.

Apply