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Health Insurance Call Center Jobs in Arizona (NOW HIRING)

Monogram Health Inc

Call Center Representative

Tempe, AZ

$15.50 - $19.50/hr

Protects the health care privacy of patients by strictly following HIPAA regulations. * Notates and ... Comprehensive medical, dental, vision and life insurance * Flexible paid leave and vacation policy ...

MDS Communications

Call Center Agent

Mesa, AZ

$16.15 - $17.65/hr

Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ... the call center. The opportunity to advance to management positions, Inbound Donor Services ...

MDS Communications

Call Center Associate

Mesa, AZ

$16.15 - $17.65/hr

Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ... the call center. The opportunity to advance to management positions, Inbound Donor Services ...

MDS Communications

Call Center Agent

Mesa, AZ · On-site

$16.15 - $17.65/hr

Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ... the call center. The opportunity to advance to management positions, Inbound Donor Services ...

MDS Communications

Call Center Associate

Mesa, AZ · On-site

$16.15 - $17.65/hr

Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ... the call center. The opportunity to advance to management positions, Inbound Donor Services ...

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ

$18 - $22/hr

... Insurance. Contract Duration: 12 months (Contract to Hire) Pay Rate: $18-$22 Shift Hours * Sun ... Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier ...

CoolSys

Representative 3, Call Center

Phoenix, AZ

$19.71 - $25.48/hr

Pet Insurance. * Legal Plan, and ID Theft Protection. Responsibilities Position Summary: The Call Center Representative 3 will lead a team of Call Center Representatives, ensuring a prompt and ...

Monogram Health

Call Center Representative

Tempe, AZ · On-site

$15.50 - $19.50/hr

Protects the health care privacy of patients by strictly following HIPAA regulations. * Notates and ... Comprehensive medical, dental, vision and life insurance * Flexible paid leave and vacation policy ...

MDS Communications

Call Center Sales Agent

Mesa, AZ

$16.15 - $17.65/hr

Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ... the call center. The opportunity to advance to management positions, Inbound Donor Services ...

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All JobsHealth Insurance Call Center JobsHealth Insurance Call Center Jobs in Arizona

Health Insurance Call Center information

See Arizona salary details

$10

$16

$23

How much do health insurance call center jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for health insurance call center in Arizona is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What is the highest paying call center job?

In the call center industry, supervisory or managerial roles such as Call Center Manager or Operations Manager tend to have the highest salaries. These positions often require experience, leadership skills, and knowledge of call center software and processes, and they can offer significantly higher pay than entry-level customer service roles.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What does a Health Insurance Call Center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a Health Insurance Call Center Representative, and why are they important?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What jobs pay 4000 a week without a degree?

In a health insurance call center, most roles typically do not pay $4,000 weekly without specialized experience or advanced skills. High-paying positions in this field usually require management, sales, or technical expertise, and often benefit from relevant certifications or extensive industry knowledge. Entry-level customer service roles generally pay less, but experienced supervisors or team leads can approach higher earnings with bonuses and commissions.

How to make 2000 a week working from home?

A health insurance call center representative can potentially earn $2,000 weekly by working full-time, handling high call volumes, and gaining experience or bonuses. Increasing income may involve taking on additional shifts, improving sales or customer service skills, and working for companies that offer performance-based incentives or commissions.

What are some common challenges faced by Health Insurance Call Center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.

How to become a health insurance customer service agent?

To become a health insurance customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with insurance policies and computer systems. Some employers may prefer or require relevant certifications or training in health insurance or customer service. On-the-job training is common, and the role often involves working in a call center environment with standard business hours.
What are popular job titles related to Health Insurance Call Center jobs in Arizona? For Health Insurance Call Center jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Health Insurance Call Center jobs in Arizona look for? The top searched job categories for Health Insurance Call Center jobs in Arizona are:
Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in Arizona as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 82% Full Time, 11% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,719 per year, or $16.7 per hour.

Call Center Representative - Mesa Call Center

MDS COMMUNICATIONS CORPORATION

Mesa, AZ

$16.15 - $17.65/hr

Full-time

Medical, PTO

Re-posted 25 days ago

Job description

MDS Communications is looking to hire Call Center Representatives for our Mesa, AZ call center!

Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference.

For over 33 years, the nation’s most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we’re one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.

As an MDS Communication Specialist you will:

  • Receive in-depth training.
  • Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.
  • Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16 - 24 completed calls per hour with an average of about 20 - 30 seconds between calls. 
  • Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
  • Secure financial gifts from donors and prospective donors on behalf of our clients.
  • Maintain minimum fundraising and productivity metrics.

Successful applicants will bring:

  • Basic computer skills.
  • A commitment and enthusiasm to the charitable and non-profit causes we represent.
  • A willingness to learn.
  • Persistence

Benefits of joining MDS:

  • $16.15-17.65 per hour for 40 hours shifts (depending on schedule).
  • Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week).  Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above.
  • Paid break time.
  • Health insurance eligibility after just 2 months.  MDS pays 75% of base employee premiums.
  • Paid time off.
  • The opportunity to transition to working from home after you have established yourself in the call center. 
  • The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.

MDS Communications is a faith-based company rooted in Christian values. While we don’t require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world —both through our work and how we treat one another. Because God loves redemption stories, we’re proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.

Apply