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Health Insurance Call Center Jobs in Arizona (NOW HIRING)

Ascensus

Bilingual Call Center Representative

Phoenix, AZ · On-site

$19/hr

Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance ... Note: For call center roles specifically, it is a requirement to either hardwire your equipment ...

Teleperformance

Call Center Supervisor

Scottsdale, AZ · On-site

$28 - $30.60/hr

We invest in and prioritize the mental health and well-being of our team members by providing ... This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage ...

Teleperformance

Call Center Supervisor

Scottsdale, AZ · On-site

We invest in and prioritize the mental health and well-being of our team members by providing ... This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage ...

CoolSys

Representative 2, Call Center

Phoenix, AZ · On-site

$19.71 - $22.63/hr

Pet Insurance. * Legal Plan, and ID Theft Protection. Position Summary: Distribute work to ... Minimum 2 years of Call Center/Dispatch experience or experience in a fast-paced and mission ...

Avondale Toyota

BDC (Call Center Agent)

Avondale, AZ · On-site

$18 - $22/hr

At Avondale Toyota we endeavor to change the automotive industry by providing an authentic, healthy ... As a BDC(Business Development Center) we are Avondale Toyota's first line of contact for our guests.

Macpie LLC

BDC (Call Center Agent)

Avondale, AZ · On-site

$18 - $22/hr

... authentic, healthy and world-class experience for our customers and our employees through ... As a BDC(Business Development Center) we are Avondale Toyota's first line of contact for our guests.

UHS

Call Center Specialist Full Time Days

Tempe, AZ · On-site

$16.25 - $20.50/hr

The Call Center Specialist performs administrative functions to include assistance in the processes ... health facilities, outpatient facilities and ambulatory care access points, an insurance offering ...

UHS

Call Center Specialist Full Time Days

Tempe, AZ

$16.25 - $20.50/hr

The Call Center Specialist performs administrative functions to include assistance in the processes ... health facilities, outpatient facilities and ambulatory care access points, an insurance offering ...

MDS COMMUNICATIONS CORPORATION

$15 - $16/hr

MDS Communications is looking to hire Call Center Representatives ! Are you seeking a job with real ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. * Paid ...

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All JobsHealth Insurance Call Center JobsHealth Insurance Call Center Jobs in Arizona

Health Insurance Call Center information

See Arizona salary details

$10

$16

$23

How much do health insurance call center jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for health insurance call center in Arizona is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What does a health insurance call center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a health insurance call center representative?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What are some common challenges faced by health insurance call center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.
What are popular job titles related to Health Insurance Call Center jobs in Arizona? For Health Insurance Call Center jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Health Insurance Call Center jobs in Arizona look for? The top searched job categories for Health Insurance Call Center jobs in Arizona are:
Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in Arizona as of August 2026, with employment types broken down into 75% Full Time, 6% Temporary, and 19% Contract. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $34,719 per year, or $16.7 per hour.

Call Center Team Manager

Global Lending Services

Tempe, AZ • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Global Lending Services rating

7.5

Company rating: 7.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Why GLS?

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one's family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That's what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs. 

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar. 

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits: GLS offers the below great benefits for your amazing work!
o   Competitive base pay and performance bonuses, dependent on role
o   Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o   401K with employer match and 100% immediate vesting
o   Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
o   Paid Volunteer Time Off (VTO) Annually
o   Tuition Reimbursement
o   Parental Leave
o   Business casual work environment

What does it mean to be a Call Center Team Manager with GLS?
The Call Center Team Manager is responsible for the management of all aspects of their assigned team. This position will manage and execute programs, policies, and systems to minimize delinquency and reduce losses. In addition, this position will be responsible for hiring, training, developing, and motivating a team to achieve business goals and ensure compliance to policies.
How will you drive value within the organization as a Call Center Team Manager?
  • Oversee an assigned segment of escalations activities to monitor performance, manage overall quality and customer experience, and continuously drive process improvement
  • Directly supervise employees, including:
  • Exercise management authority concerning staffing, performance evaluations, and terminations
  • Review and approve employee time sheets and requests for time off
  • Motivate team members to ensure individual goals are met on a daily, weekly, monthly, and annual basis
  • Conduct monthly coaching sessions with team members based on scorecard results, phone monitoring, and side by side floor observations
  • Review, analyze, and interpret reports to gauge team performance and develop call strategies for improvement
  • Conduct team meetings and continuous training sessions with respective team or the department
  • Support the development and maintenance of departmental operating procedures, including ensuring compliance with regulatory agencies, and communicate changes to team members as needed
  • Apply policies, procedures, and guidelines appropriately and exercise sound judgment to ensure consistency and compliance with company policies and regulatory agencies
  • Handle escalated calls and disputes and maintain professional phone etiquette skills
  • Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates, vendors, and members of management
  • Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business unit and company
  • Run daily reports to optimize workflow efficiency; ensure team meets service level expectations of internal and external customers
What should you already know to be successful in the role?
  • Minimum of Bachelor's degree required
  • Minimum of three (3) years' experience in a supervisory or leadership position in loss prevention or a related field preferred
  • Experience with consumer lending/auto financing preferred
  • Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
  • Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
  • Excellent oral and written communication skills
  • Team player that can adapt in a fast pace and changing environment
Employment Requirements:
  • This is an exempt-level position whereby business needs will dictate the exact work schedule, which should be expected to vary at times. 
  • Talk and hear to exchange accurate information
  • Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
  • The position does not require travel
2023 California Applicant Privacy Notice
GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
Please visit www.glsauto.com for information about our great company and other amazing opportunities

 
Applicants have rights under Federal Employment Laws
Family and Medical Leave Act (FMLA) 
Equal Employment Opportunity (EEO) 
Employee Polygraph Protection Act (EPPA) 
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