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Health Insurance Call Center Jobs in Arizona (NOW HIRING)

Avondale Toyota

BDC (Call Center Agent)

Avondale, AZ · On-site

$18 - $22/hr

At Avondale Toyota we endeavor to change the automotive industry by providing an authentic, healthy ... As a BDC(Business Development Center) we are Avondale Toyota's first line of contact for our guests.

Macpie LLC

BDC (Call Center Agent)

Avondale, AZ · On-site

$18 - $22/hr

... authentic, healthy and world-class experience for our customers and our employees through ... As a BDC(Business Development Center) we are Avondale Toyota's first line of contact for our guests.

MDS COMMUNICATIONS CORPORATION

$15 - $16/hr

MDS Communications is looking to hire Call Center Representatives ! Are you seeking a job with real ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. * Paid ...

MDS COMMUNICATIONS CORPORATION

$15 - $16/hr

MDS Communications is looking to hire Call Center Representatives ! Are you seeking a job with real ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. * Paid ...

CoolSys

Representative 2, Call Center

Phoenix, AZ

$20 - $22/hr

Company sponsored life insurance, as well as optional AD&D, short and long-term disability ... Minimum 2 years of Call Center/Dispatch experience or experience in a fast-paced and mission ...

MDS COMMUNICATIONS CORPORATION

$15 - $16/hr

MDS Communications is looking to hire Call Center Representatives ! Are you seeking a job with real ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. * Paid ...

MDS COMMUNICATIONS CORPORATION

$15 - $16/hr

MDS Communications is looking to hire Call Center Representatives ! Are you seeking a job with real ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. * Paid ...

MDS COMMUNICATIONS CORPORATION

$15 - $16/hr

MDS Communications is looking to hire Call Center Representatives ! Are you seeking a job with real ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. * Paid ...

MDS COMMUNICATIONS CORPORATION

$15 - $16/hr

MDS Communications is looking to hire Call Center Representatives ! Are you seeking a job with real ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. * Paid ...

AT&T

Manager-Sales Bilingual Call Center

Mesa, AZ

$23K/yr

To lead, direct, and optimize a team of telesales representatives in a consumer call center ... Disability Benefits (short term and long term) * Life and Accidental Death Insurance * Supplemental ...

New

AT&T

Manager-Sales Bilingual Call Center

Mesa, AZ

$23K/yr

To lead, direct, and optimize a team of telesales representatives in a consumer call center ... Disability Benefits (short term and long term) * Life and Accidental Death Insurance * Supplemental ...

New

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All JobsHealth Insurance Call Center JobsHealth Insurance Call Center Jobs in Arizona

Health Insurance Call Center information

See Arizona salary details

$10

$16

$23

How much do health insurance call center jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for health insurance call center in Arizona is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What does a health insurance call center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a health insurance call center representative?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What are some common challenges faced by health insurance call center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What are popular job titles related to Health Insurance Call Center jobs in Arizona?

For Health Insurance Call Center jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Health Insurance Call Center jobs in Arizona look for?

The top searched job categories for Health Insurance Call Center jobs in Arizona are:

Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in Arizona as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,719 per year, or $16.7 per hour.

BDC (Call Center Agent)

Avondale Toyota

Avondale, AZ • On-site

$18 - $22/hr

Full-time

Re-posted 11 days ago

Job description

Description:

 At Avondale Toyota we endeavor to change the automotive industry by providing an authentic, healthy and world-class experience for our customers and our employees through passionate and disciplined application of our One Price, One Person ® philosophy.  As a BDC(Business Development Center) we are Avondale Toyota's first line of contact for our guests. You are expected to treat all calls with respect and maintain a high level of professionalism through-out the duration of the call. There are 2 main goals in your role as a BDC agent. The first goal is to provide an exceptional experience to our current guests when they call in and the second goal is to acquire new business for the dealership. Our main objective is to provide an exceptional experience to all those who may cross our path. 

Requirements:

 Main Responsibilities: 

  • Answer inbound phone calls.
  • Set appointments for the service department.
  • Track and route guest to appropriate department, service personnel, or sales personnel. 
  • Make outbound phone calls to acquire new service guest and secure service appointments. 
  • Maintain professionalism when speaking to all employees and guests.
  • Maintain a call average of 125 calls a day. (Inbound, Outbound, Texting Appts, Email Appts)
  • Maintain consistent, reliable attendance by adhering to set schedule.
  • Maintain a professional appearance at all times. 
  • Adapt to monthly goals set in place by direct supervisor.
  • Set proper expectations for guests requests.
  • Be a team-player amongst your peers. 
  • Must be at least 18 Years old.
  • Must be able to pass a background check and have a valid Drivers License.

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