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Tech Call Center Jobs in Arizona (NOW HIRING)

XceedSearch.com

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Call Center Manager

Scottsdale, AZ · On-site

$70K - $98K/yr

... contact center operations, CCaaS technology, workforce management, and Claims Department ... The ideal candidate is comfortable working with data, systems, schedules, call center metrics, and ...

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Collabera

Fraud Analyst (Call Center)

Phoenix, AZ

$18 - $22/hr

Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier ...

Air Control AZ

Call Center Manager

Lake Havasu City, AZ · On-site

$80K - $110K/yr

You can juggle multiple priorities in a fast-paced environment without dropping the ball. * You're tech-savvy. Comfortable with Microsoft Office and CRM/call center systems. Bonus if you've worked in ...

TEKsystems

Call Center Representative

Tempe, AZ

$21/hr

Customer Service Representative (Call Center) Position Overview We are seeking a detail-oriented ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

TEKsystems

Call Center Representative

Tempe, AZ

$21/hr

Customer Service Representative (Call Center) Position Overview We are seeking a detail-oriented ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

Adelante Healthcare

Call Center Representative

Phoenix, AZ · On-site

$16 - $19.75/hr

Call Center Representative Adelante Healthcare Center Support Office - Phoenix, AZ 85012 Overview ... Technology skills to include Windows, MS Office and multi-line telephone system NONESSENTIAL SKILLS ...

ADELANTE HEALTHCARE INC

Call Center Representative

Phoenix, AZ · On-site

$15.25 - $19/hr

POSITION SUMMARY The Call Center Representative is primarily responsible for providing excellent ... Technology skills to include Windows, MS Office and multi-line telephone system NONESSENTIAL SKILLS ...

ADELANTE HEALTHCARE INC

Call Center Representative

Phoenix, AZ · On-site

$15.25 - $19/hr

POSITION SUMMARY The Call Center Representative is primarily responsible for providing excellent ... Technology skills to include Windows, MS Office and multi-line telephone system NONESSENTIAL SKILLS ...

Scout Exchange

Call Center - Chat Specialist

Chandler, AZ · On-site

$17 - $21.50/hr

Title - Call Center - Chat Specialist Location - Chandler, AZ Job Type - Permanent Required ... Enjoys ongoing change and learning new technology/processes * One year of sales experience with ...

Powelson Consulting

Call Center Banker

Phoenix, AZ

$15.50 - $19.75/hr

\n \n \n \n \n At Powelson Consulting, we are looking for a Call Center Banker for our Financial ... technology\/processes One year of sales experience with cross\-selling, upselling or referring ...

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How much do tech call center jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for tech call center in Arizona is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What does a tech call center representative do?

A Tech Call Center representative assists customers with technical issues related to products or services, such as troubleshooting software, hardware, or connectivity problems. They answer phone calls, respond to emails or chats, and provide step-by-step solutions to resolve customer concerns. Additionally, they may guide customers through installations, escalate complex issues to specialists, and document interactions for future reference. Their goal is to ensure customer satisfaction by efficiently resolving technical problems.

What are the key skills and qualifications needed to thrive as a tech call center representative?

To thrive as a Tech Call Center Representative, you need strong technical troubleshooting skills, product knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and common operating systems is often required. Excellent communication, patience, and problem-solving abilities help you stand out in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective support in a fast-paced technical environment.

What are some common challenges faced by tech call center representatives, and how can they be effectively managed?

Tech call center representatives often encounter challenges such as troubleshooting complex technical issues over the phone, managing high call volumes, and dealing with frustrated customers. Effective management of these challenges involves strong communication skills, patience, and a solid understanding of the products or services being supported. Many centers provide ongoing training and resources to help representatives stay updated on technology and improve their problem-solving techniques. Additionally, teamwork and support from supervisors are essential for handling difficult situations and maintaining job satisfaction.

What are popular job titles related to Tech Call Center jobs in Arizona?

For Tech Call Center jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Tech Call Center jobs in Arizona look for?

The top searched job categories for Tech Call Center jobs in Arizona are:

Tech Call Center jobs near you
Infographic showing various Tech Call Center job openings in Arizona as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,719 per year, or $16.7 per hour.

Call Center Manager

Scottsdale, AZ • On-site

XceedSearch.com
See more jobs at XceedSearch.comexternal

$70K - $98K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted yesterday

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Job description

Claims Specialist (CCaaS & Workforce Management)

Location: Scottsdale, AZ | Work Schedule: Hybrid schedule: 4 days onsite / 1 day remote | Department: Claims

About the Role

Company is seeking a detail-oriented, analytical, and solutions-focused Claims Specialist to support our contact center operations, CCaaS technology, workforce management, and Claims Department performance. This role plays a key part in helping the team meet service level goals, maintain staffing coverage, support contact center systems, and provide timely reporting and insights that drive operational decisions.

The ideal candidate is comfortable working with data, systems, schedules, call center metrics, and cross-functional partners. This position requires strong follow-through, sound judgment, technical aptitude, and the ability to respond with urgency while maintaining accuracy and professionalism.

What You’ll Do

·         Monitor real-time contact center performance, including service levels, call volume, abandon rates, and staffing coverage.

·         Maintain accurate schedules, staffing plans, and workforce updates to support Claims Department service level goals.

·         Develop and maintain staffing forecasts using historical trends, business needs, shrinkage, and operational assumptions.

·         Prepare monthly and ad hoc reports with clear insights, variance explanations, and actionable recommendations for leadership.

·         Administer and support CCaaS platforms, including IVR configurations, call routing, queues, user setup, and system settings.

·         Serve as a primary point of contact for contact center technology issues, including ticket submission, triage, escalation, follow-up, and resolution tracking.

·         Partner with Claims leadership, IT, vendors, and internal stakeholders to support system updates, testing, implementations, and process improvements.

·         Identify recurring trends, scheduling challenges, technology issues, and process gaps; recommend practical solutions that improve efficiency and customer experience.

What We’re Looking For

·         3 - 5 years of experience in claims operations, contact center operations, workforce management, scheduling, reporting, business systems support, or a related operational support role.

·         Working knowledge of contact center metrics such as service level, abandon rate, average handle time, occupancy, adherence, shrinkage, and forecast accuracy.

·         Must have forecasting accuracy experience: Ability to predict call and chat volumes and convert those metrics into precise staffing requirements.

·         Must have real-time execution experience: Ability to manage intraday staffing variances when call or chat volume spikes, absenteeism occurs, or operational coverage needs shift.

·         Experience supporting or administering CCaaS, telephony, call center, or workforce management platforms such as RingCentral, DialPad, Five9, Genesys, NICE, Verint, or similar systems preferred.

·         Strong analytical skills with the ability to review data, identify trends, determine operational impact, and communicate clear recommendations.

·         Proficiency with Microsoft Excel and reporting tools; experience with dashboards, workforce management systems, or data visualization tools is a plus.

·         Strong communication, organization, documentation, follow-up, and problem-solving skills.

·         Ability to manage competing priorities, respond quickly to business needs, and work independently with accuracy and professionalism.

Education

·         High school diploma or equivalent required.

·         Associate or bachelor’s degree in business administration, operations management, analytics, information systems, or a related field preferred.

Company Description

Insurance Company