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Tech Call Center Jobs in Arizona (NOW HIRING)

Lancesoft - Viren

Be Seen First

Call Center Representative

Phoenix, AZ · On-site

$20/hr

We are seeking a customer-focused Call Center Representative to support inbound customer service ... Company Description LanceSoft is a global workforce solutions and IT services firm founded in 2000 ...

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ

$18 - $22/hr

Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier ...

TEKsystems

Call Center Specialist

Gilbert, AZ · On-site

$21/hr

Call Center Representative Tempe, AZ (Onsite) Overview | Growth Opportunity This opportunity is ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

TEKsystems

Call Center Specialist

Gilbert, AZ

$21/hr

Call Center Representative Tempe, AZ (Onsite) Overview | Growth Opportunity This opportunity is ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

Peraton

Call Center Trainer

Fort Huachuca, AZ · On-site

$51K - $82K/yr

Responsibilities Peraton is looking for a Call Center Trainer to help support the Action Request ... As the world's leading mission capability integrator and transformative enterprise IT provider, we ...

Peraton

Call Center Trainer

Fort Huachuca, AZ · On-site

$51K - $82K/yr

Responsibilities Peraton is looking for a Call Center Trainer to help support the Action Request ... As the world's leading mission capability integrator and transformative enterprise IT provider, we ...

Peraton

Call Center Trainer

Fort Huachuca, AZ

$51K - $82K/yr

Responsibilities Peraton is looking for a Call Center Trainer to help support the Action Request ... As the world's leading mission capability integrator and transformative enterprise IT provider, we ...

Scout Exchange

Call Center - Chat Specialist

Chandler, AZ

$17 - $21.50/hr

Title - Call Center - Chat Specialist Location - Chandler, AZ Job Type - Permanent Required ... Enjoys ongoing change and learning new technology/processes * One year of sales experience with ...

TEKsystems

Call Center Specialist

Mesa, AZ · On-site

$21/hr

Customer service experience with phone communication (call center preferred) Comfort with inbound ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

TEKsystems

Call Center Specialist

Mesa, AZ

$21/hr

Customer service experience with phone communication (call center preferred) Comfort with inbound ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

Powelson Consulting

Call Center Banker

Phoenix, AZ · On-site

$15.50 - $19.75/hr

\n \n \n \n \n At Powelson Consulting, we are looking for a Call Center Banker for our Financial ... technology\/processes One year of sales experience with cross\-selling, upselling or referring ...

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How much do tech call center jobs pay per hour?

As of May 28, 2026, the average hourly pay for tech call center in Arizona is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tech Call Center Representative, and why are they important?

To thrive as a Tech Call Center Representative, you need strong technical troubleshooting skills, product knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and common operating systems is often required. Excellent communication, patience, and problem-solving abilities help you stand out in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective support in a fast-paced technical environment.

What are some common challenges faced by tech call center representatives, and how can they be effectively managed?

Tech call center representatives often encounter challenges such as troubleshooting complex technical issues over the phone, managing high call volumes, and dealing with frustrated customers. Effective management of these challenges involves strong communication skills, patience, and a solid understanding of the products or services being supported. Many centers provide ongoing training and resources to help representatives stay updated on technology and improve their problem-solving techniques. Additionally, teamwork and support from supervisors are essential for handling difficult situations and maintaining job satisfaction.

What does a Tech Call Center representative do?

A Tech Call Center representative assists customers with technical issues related to products or services, such as troubleshooting software, hardware, or connectivity problems. They answer phone calls, respond to emails or chats, and provide step-by-step solutions to resolve customer concerns. Additionally, they may guide customers through installations, escalate complex issues to specialists, and document interactions for future reference. Their goal is to ensure customer satisfaction by efficiently resolving technical problems.
What are popular job titles related to Tech Call Center jobs in Arizona? For Tech Call Center jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Tech Call Center jobs in Arizona look for? The top searched job categories for Tech Call Center jobs in Arizona are:
Tech Call Center jobs near you

Call Center Representative

Lancesoft - Viren

Phoenix, AZ • On-site

$20/hr

Contractor

Posted 25 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

We are seeking a customer-focused Call Center Representative to support inbound customer service operations related to account inquiries, compliance requests, payment arrangements, and general information services. The ideal candidate will excel in a fast-paced call center environment, demonstrate strong communication skills, and provide exceptional customer support while maintaining accuracy and professionalism.

This role requires strong multitasking abilities, problem-solving skills, and the ability to manage customer interactions efficiently while meeting service and performance expectations.

Key Responsibilities

  • Professionally handle inbound customer calls in a high-volume call center environment.
  • Resolve Tier 1 customer inquiries and provide accurate information and guidance.
  • Review customer accounts, verify information, and update records across multiple systems.
  • Educate customers regarding available online resources, policies, procedures, and service options.
  • Process requests and support payment arrangement activities when applicable.
  • Accurately document customer interactions, actions taken, and account updates.
  • Participate in team meetings, engagement activities, and continuous improvement initiatives.
  • Meet established service levels, productivity goals, and quality performance expectations.
  • Provide excellent customer service while maintaining professionalism and empathy.
  • Escalate complex inquiries following established procedures.

Required Qualifications

  • High School Diploma or equivalent required.
  • Previous experience working in fast-paced call center environments.
  • Strong customer service and communication skills.
  • Ability to multitask while navigating multiple systems.
  • Basic math skills including addition, subtraction, multiplication, and division.
  • Strong organizational and problem-solving abilities.
  • Proficiency with Microsoft Office applications and Google Workspace.
  • Ability to maintain accuracy while working under deadlines.

Preferred Qualifications

  • Experience in finance, banking, insurance, telecommunications, or related customer service industries.
  • Bilingual Spanish language skills preferred.
  • Experience supporting process improvement initiatives.
  • Associate degree or higher preferred.
  • Background supporting financial or account-related customer inquiries.

Company Description

LanceSoft is a global workforce solutions and IT services firm founded in 2000, specializing in temporary/permanent staffing, IT services, and outsourcing (RPO) for sectors like healthcare and IT. Headquartered in Herndon, Virginia, with a significant presence in India, the certified minority/woman-owned company employs over 5,700 professionals