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Tech Call Center Jobs in Arizona (NOW HIRING)

Lancesoft - Viren

Be Seen First

Call Center Manager

Phoenix, AZ · On-site

$25 - $28/hr

We are seeking an experienced Customer Service Manager to lead a fast-paced call center team ... Company Description LanceSoft is a global workforce solutions and IT services firm founded in 2000 ...

New

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ

$18 - $22/hr

Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier ...

ASCENSUS

Call Center Representative

Phoenix, AZ · Remote

$19/hr

Ascensus is the leading independent technology and service platform powering savings plans across ... Video Interviewing: As part of our Call Center hiring efforts, we're using a video screening ...

Ascensus

Call Center Representative

Phoenix, AZ · On-site

$19/hr

Ascensus is the leading independent technology and service platform powering savings plans across ... Video Interviewing: As part of our Call Center hiring efforts, we're using a video screening ...

TEKsystems

Call Center Team Lead

Mesa, AZ

$22/hr

Call Center Team Lead Call Center Team Lead Overview We are hiring a Customer Service ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

TEKsystems

Call Center Team Lead

Chandler, AZ

$22/hr

Call Center Team Lead Call Center Team Lead Overview We are hiring a Customer Service ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

TEKsystems

Call Center Team Lead

Chandler, AZ

$22/hr

Call Center Team Lead Call Center Team Lead Overview We are hiring a Customer Service ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

TEKsystems

Call Center Team Lead

Gilbert, AZ

$22/hr

Call Center Team Lead Call Center Team Lead Overview We are hiring a Customer Service ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

Adelante Healthcare

Call Center Representative

Phoenix, AZ · On-site

$16 - $19.75/hr

Call Center Representative Adelante Healthcare Center Support Office - Phoenix, AZ 85012 Overview ... Technology skills to include Windows, MS Office and multi-line telephone system NONESSENTIAL SKILLS ...

TEKsystems

Call Center Team Lead

Phoenix, AZ

$22/hr

Call Center Team Lead Call Center Team Lead Overview We are hiring a Customer Service ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

TEKsystems

Call Center Team Lead

Tempe, AZ

$22/hr

Call Center Team Lead Call Center Team Lead Overview We are hiring a Customer Service ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

TEKsystems

Call Center Team Lead

Gilbert, AZ

$22/hr

Call Center Team Lead Call Center Team Lead Overview We are hiring a Customer Service ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

TEKsystems

Call Center Team Lead

Mesa, AZ

$22/hr

Call Center Team Lead Call Center Team Lead Overview We are hiring a Customer Service ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

TEKsystems

Call Center Team Lead

Tempe, AZ

$22/hr

Call Center Team Lead Call Center Team Lead Overview We are hiring a Customer Service ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

TEKsystems

Call Center Team Lead

Phoenix, AZ

$22/hr

Call Center Team Lead Call Center Team Lead Overview We are hiring a Customer Service ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

ADELANTE HEALTHCARE INC

Call Center Representative

Phoenix, AZ · On-site

$15.25 - $19/hr

POSITION SUMMARY The Call Center Representative is primarily responsible for providing excellent ... Technology skills to include Windows, MS Office and multi-line telephone system NONESSENTIAL SKILLS ...

Scout Exchange

Call Center - Chat Specialist

Chandler, AZ · On-site

$17 - $21.50/hr

Title - Call Center - Chat Specialist Location - Chandler, AZ Job Type - Permanent Required ... Enjoys ongoing change and learning new technology/processes * One year of sales experience with ...

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How much do tech call center jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for tech call center in Arizona is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tech Call Center Representative, and why are they important?

To thrive as a Tech Call Center Representative, you need strong technical troubleshooting skills, product knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and common operating systems is often required. Excellent communication, patience, and problem-solving abilities help you stand out in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective support in a fast-paced technical environment.

What does a Tech Call Center representative do?

A Tech Call Center representative assists customers with technical issues related to products or services, such as troubleshooting software, hardware, or connectivity problems. They answer phone calls, respond to emails or chats, and provide step-by-step solutions to resolve customer concerns. Additionally, they may guide customers through installations, escalate complex issues to specialists, and document interactions for future reference. Their goal is to ensure customer satisfaction by efficiently resolving technical problems.

What are some common challenges faced by tech call center representatives, and how can they be effectively managed?

Tech call center representatives often encounter challenges such as troubleshooting complex technical issues over the phone, managing high call volumes, and dealing with frustrated customers. Effective management of these challenges involves strong communication skills, patience, and a solid understanding of the products or services being supported. Many centers provide ongoing training and resources to help representatives stay updated on technology and improve their problem-solving techniques. Additionally, teamwork and support from supervisors are essential for handling difficult situations and maintaining job satisfaction.
What are popular job titles related to Tech Call Center jobs in Arizona? For Tech Call Center jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Tech Call Center jobs in Arizona look for? The top searched job categories for Tech Call Center jobs in Arizona are:
Tech Call Center jobs near you

Call Center Manager

Lancesoft - Viren

Phoenix, AZ • On-site

$25 - $28/hr

Contractor

Posted yesterday

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Job description

We are seeking an experienced Customer Service Manager to lead a fast-paced call center team supporting customer inquiries, account services, and issue resolution. This role is responsible for managing frontline customer service representatives, driving performance, coaching employees, and ensuring exceptional customer experiences.

The ideal candidate will have prior experience managing call center teams, strong leadership capabilities, and a customer-focused mindset.


Key Responsibilities

  • Lead and manage a frontline customer service team in a high-volume call center environment.
  • Conduct hiring, onboarding, coaching, mentoring, and performance management activities.
  • Monitor daily operations, productivity, and service levels.
  • Conduct regular one-on-one meetings and performance reviews.
  • Address employee concerns and resolve operational issues.
  • Drive customer service excellence and continuous improvement initiatives.
  • Manage workforce scheduling and team performance metrics.
  • Lead special projects and process improvement efforts.
  • Ensure compliance with organizational policies and procedures.
  • Collaborate with leadership and cross-functional teams to achieve business objectives.


Required Qualifications

  • Minimum 2 years of experience managing a frontline call center team (not Team Lead experience).
  • 4+ years of experience in customer service, banking, financial services, tax, legal, or related industries.
  • Strong verbal, written, and interpersonal communication skills.
  • Excellent customer service and conflict resolution skills.
  • Strong organizational and time management abilities.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with:
    • Microsoft Office (Excel, Word, Outlook, PowerPoint)
    • Google Workspace (Gmail, Docs, Sheets, Drive)
  • Experience leading teams and driving operational performance.



Company Description

LanceSoft is a global workforce solutions and IT services firm founded in 2000, specializing in temporary/permanent staffing, IT services, and outsourcing (RPO) for sectors like healthcare and IT. Headquartered in Herndon, Virginia, with a significant presence in India, the certified minority/woman-owned company employs over 5,700 professionals