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Tech Call Center Jobs (NOW HIRING)

Global Channel Management

Call Center

Helena, MT

$15.25 - $19/hr

... technologies Ability to learn from past mistakes (and Successes!) Ability to manage time effectively Call center duties: * Responds to telephone inquiries and complaints using standard scripts and ...

Lincoln Technical Institute

Call Center Rep

Denver, CO

$16.50 - $20.50/hr

Lincoln Tech is seeking a driven National Call Center Representative to be the first point of contact for potential candidates. Your role will involve managing incoming inquiries and guiding ...

The Jenkins Organization

Call Center Agent

Houston, TX

$14.25 - $18.75/hr

Knowledge of call center telephony and technology * Previous experience in a call center or customer service role is preferred. * Good data entry and typing skills. * Understanding of administration ...

ITCON Services

Call Center Operator

Bethesda, MD

Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations. Call Center Operator Position We are seeking ...

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How much do tech call center jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for tech call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tech Call Center Representative, and why are they important?

To thrive as a Tech Call Center Representative, you need strong technical troubleshooting skills, product knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and common operating systems is often required. Excellent communication, patience, and problem-solving abilities help you stand out in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective support in a fast-paced technical environment.

What does a Tech Call Center representative do?

A Tech Call Center representative assists customers with technical issues related to products or services, such as troubleshooting software, hardware, or connectivity problems. They answer phone calls, respond to emails or chats, and provide step-by-step solutions to resolve customer concerns. Additionally, they may guide customers through installations, escalate complex issues to specialists, and document interactions for future reference. Their goal is to ensure customer satisfaction by efficiently resolving technical problems.

What are some common challenges faced by tech call center representatives, and how can they be effectively managed?

Tech call center representatives often encounter challenges such as troubleshooting complex technical issues over the phone, managing high call volumes, and dealing with frustrated customers. Effective management of these challenges involves strong communication skills, patience, and a solid understanding of the products or services being supported. Many centers provide ongoing training and resources to help representatives stay updated on technology and improve their problem-solving techniques. Additionally, teamwork and support from supervisors are essential for handling difficult situations and maintaining job satisfaction.
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What cities are hiring for Tech Call Center jobs? Cities with the most Tech Call Center job openings:
What states have the most Tech Call Center jobs? States with the most job openings for Tech Call Center jobs include:
What job categories do people searching Tech Call Center jobs look for? The top searched job categories for Tech Call Center jobs are:
Tech Call Center jobs near you
Infographic showing various Tech Call Center job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 73% Full Time, 12% Part Time, and 12% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Marketing and Call Center Analyst

Marketing and Call Center Analyst

AEG Vision

Dallas, TX

Full-time

Posted 11 days ago

AEG Vision rating

5.2

Company rating: 5.2 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

32nd of 39 rated optical retailers

Job description

We are seeking a detail-oriented Marketing & Call Center Data Operations Analyst to develop reporting and insights on patient acquisition and experience, while ensuring accurate provider and practice information across key healthcare and local discovery platforms such as Zocdoc, Google Business Profiles, Yelp, and Healthgrades.

Reporting to the Director of Performance Marketing & Analytics, this role partners with Marketing, IT, Call Center, and other teams to build scalable reporting, improve data quality, and support process automation. With approximately 50% of appointment volume driven by Marketing and the Call Center, this position plays a critical role in identifying growth opportunities, supporting patient access, and improving marketing performance across a growing multi-location organization.

This role has dual reporting responsibilities to Performance Marketing & Analytics and the Call Center.


  • Analytics & Reporting
    • Partner with stakeholders to identify and prioritize core reporting areas
    • Collect and document report requirements, including KPIs and definitions, time-series data points, and core decisions that will be derived from reporting
    • Design and prototype, review and revise reports based on stakeholder feedback
    • Determine report scale and implementation: i.e. enterprise reporting vs monthly excel sheet
    • Work with Director of Performance Marketing and Analytics and IT to document and develop data requirements needed to support reporting
    • Test and validate report drafts and prototypes
    • Complete final review and sign off with stakeholders
    • Listings and healthcare platform analytics & reporting
      • Develop dashboards and reports to track:
        • Listing accuracy and completeness
        • Update timelines and operational performance
        • Trends in bookings, calls, and patient acquisition
      • Listings & Profile Management:
        • Own end-to-end management of provider and practice listings across platforms such as Zocdoc, Google Business Profiles (GBP), Yelp, and Healthgrades
        • Maintain accurate and up-to-date information including provider details, specialties, insurance participation, hours, and booking links
        • Manage onboarding and offboarding of providers across all platforms
  • Data Quality & Integrity
    • Maintain a centralized dataset of providers and practice information
    • Perform regular audits to identify missing, duplicate, or inconsistent listings
    • Ensure data consistency across internal systems and external platforms
    • Identify opportunities to obtain and integrate data from platforms, and work with Director of Performance Marketing and Analytics to ensure successful integration
  • Process Automation & Optimization
    • Design and implement scalable workflows to automate listing updates and validation processes
    • Build and maintain bulk upload templates and data pipelines
    • Identify opportunities to reduce manual effort and improve turnaround time
    • Partner with external vendors managing listings (e.g., Google Business Profile partners, Yext)
    • Validate the quality and accuracy of vendor-delivered updates
  • Cross-Functional Collaboration
    • Collaborate with Marketing, IT, and Operations teams to ensure alignment across systems and strategies
    • Support broader marketing initiatives by ensuring high-quality data foundations

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