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How much do care connect call center jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for care connect call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Care Connect Call Center vs Care Coordinator?

AspectCare Connect Call CenterCare Coordinator
CredentialsHigh school diploma or equivalent; training providedRelevant certifications (e.g., CCM, CMC) often preferred
Work EnvironmentCall center setting, fast-paced, customer service focusHealthcare facilities, patient-centered, often office-based
Employer & IndustryHealthcare providers, insurance companies, third-party servicesHospitals, clinics, healthcare organizations

While both roles involve healthcare communication, Care Connect Call Center agents primarily handle inbound calls and customer inquiries in a call center environment. Care Coordinators work directly with patients to organize care plans and coordinate services. The roles differ mainly in work setting and responsibilities, but both require strong communication skills and healthcare knowledge.

What are the key skills and qualifications needed to thrive as a Care Connect Call Center representative, and why are they important?

To thrive as a Care Connect Call Center representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and healthcare information systems is typically required. Patience, empathy, and resilience stand out as vital soft skills for effectively handling diverse patient or customer interactions. These skills and qualities ensure that clients receive accurate information, feel supported, and experience efficient service in a healthcare call center environment.

What are some common challenges faced by team members in a Care Connect Call Center, and how can they be managed?

Team members in a Care Connect Call Center often encounter high call volumes and emotionally charged conversations, as they assist patients with appointments, billing questions, and care coordination. Managing stress and maintaining empathy are essential skills, as is the ability to quickly adapt to changing protocols and technologies. Regular team meetings, access to support resources, and ongoing training help staff stay informed and supported, fostering a collaborative environment where challenges can be addressed constructively.

What is a Care Connect Call Center?

A Care Connect Call Center is a specialized customer service center that handles inquiries, appointment scheduling, and support services for patients within healthcare organizations. Staffed by trained representatives, these centers assist patients with navigating healthcare systems, answering insurance questions, and connecting callers to appropriate medical professionals. Their goal is to provide efficient, compassionate service to improve patient access and satisfaction. Many Care Connect Call Centers also support follow-up care and help manage chronic conditions through regular outreach.
More about Care Connect Call Center jobs
What cities are hiring for Care Connect Call Center jobs? Cities with the most Care Connect Call Center job openings:
What states have the most Care Connect Call Center jobs? States with the most job openings for Care Connect Call Center jobs include:
What job categories do people searching Care Connect Call Center jobs look for? The top searched job categories for Care Connect Call Center jobs are:
Care Connect Call Center jobs near you
Infographic showing various Care Connect Call Center job openings in the United States as of June 2026, with employment types broken down into 3% Locum Tenens, 3% As Needed, 57% Full Time, 27% Part Time, and 10% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Mears Connect Call Center Agent

Mears Transportation

Orlando, FL

$14/hr

Other

Posted 29 days ago

Job description

Mears Connect Call Center Agent

MDS Main Office Location - Orlando, FL 32806

Overview

Salary Range $14.00

Description

Mears Connect provides transportation between Orlando International Airport and the Lake Buena Vista area hotels. The Connect Call Center Agent interacts with Customers by phone and email performing a variety of tasks such as booking and updating reservations, providing general information, and sending confirmations. They also interact with the dispatcher to locate vehicles and resolve any transportation delays.

This is a great starter/entry level position for anyone wishing to gain customer service experience or for those that already enjoy assisting customers but dislike the high-pressure call center environment. We are all about customer service. No sales involved.

Typical Duties/Responsibilities :

  • Answer phone calls and respond to emails in a courteous and professional manner.
  • Perform reservation management: booking and editing.
  • Confirm reservations and send documents.
  • Identify Customer's needs, alleviate concerns and coordinate a solution.
  • Log service issues for follow up.

Essential Characteristics for Job Excellence

  • A positive helpful attitude
  • Great listening skills
  • Good verbal and written communication skills
  • A team player

Schedule: This is a part-time position focused on managing special accounts. Weekends is required.

Qualifications

Education: High School graduate, GED or equivalent preferred.

Experience: Some telephone, customer service, and basic computer knowledge preferred.

Preferred Skills: Basic computer skills. Ability to communicate by telephone and in person clearly and fluently with management, co-workers, clients, and customers in a friendly, courteous, and professional manner.

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