ZipRecruiter

Log In

1

Care Connect Call Center Jobs (NOW HIRING)

Staffmark Group

Call Center Representative

Jackson, MS · On-site

$15/hr

Join our call center team as a Call Center Representative and help connect customers to the support and rewards they deserve while building valuable experience in a professional, team-driven ...

A.D.S.

Call Center Agent

San Bernardino, CA

$17 - $20/hr

... ability to connect with people from diverse backgrounds. Being bilingual is advantageous ... Call center * Office Schedule: * Day shift * Monday to Friday Supplemental Pay: * Bonus ...

next page

Showing results 1-20

All JobsCare Connect Call Center Jobs

Care Connect Call Center information

See salary details

$10

$17

$25

How much do care connect call center jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for care connect call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Care Connect Call Center vs Care Coordinator?

AspectCare Connect Call CenterCare Coordinator
CredentialsHigh school diploma or equivalent; training providedRelevant certifications (e.g., CCM, CMC) often preferred
Work EnvironmentCall center setting, fast-paced, customer service focusHealthcare facilities, patient-centered, often office-based
Employer & IndustryHealthcare providers, insurance companies, third-party servicesHospitals, clinics, healthcare organizations

While both roles involve healthcare communication, Care Connect Call Center agents primarily handle inbound calls and customer inquiries in a call center environment. Care Coordinators work directly with patients to organize care plans and coordinate services. The roles differ mainly in work setting and responsibilities, but both require strong communication skills and healthcare knowledge.

What are the key skills and qualifications needed to thrive as a Care Connect Call Center representative, and why are they important?

To thrive as a Care Connect Call Center representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and healthcare information systems is typically required. Patience, empathy, and resilience stand out as vital soft skills for effectively handling diverse patient or customer interactions. These skills and qualities ensure that clients receive accurate information, feel supported, and experience efficient service in a healthcare call center environment.

What are some common challenges faced by team members in a Care Connect Call Center, and how can they be managed?

Team members in a Care Connect Call Center often encounter high call volumes and emotionally charged conversations, as they assist patients with appointments, billing questions, and care coordination. Managing stress and maintaining empathy are essential skills, as is the ability to quickly adapt to changing protocols and technologies. Regular team meetings, access to support resources, and ongoing training help staff stay informed and supported, fostering a collaborative environment where challenges can be addressed constructively.

What is a Care Connect Call Center?

A Care Connect Call Center is a specialized customer service center that handles inquiries, appointment scheduling, and support services for patients within healthcare organizations. Staffed by trained representatives, these centers assist patients with navigating healthcare systems, answering insurance questions, and connecting callers to appropriate medical professionals. Their goal is to provide efficient, compassionate service to improve patient access and satisfaction. Many Care Connect Call Centers also support follow-up care and help manage chronic conditions through regular outreach.
More about Care Connect Call Center jobs
What cities are hiring for Care Connect Call Center jobs? Cities with the most Care Connect Call Center job openings:
What states have the most Care Connect Call Center jobs? States with the most job openings for Care Connect Call Center jobs include:
What job categories do people searching Care Connect Call Center jobs look for? The top searched job categories for Care Connect Call Center jobs are:
Care Connect Call Center jobs near you
Infographic showing various Care Connect Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Healthcare Navigation &Call Center Supervisor

Healthcare Navigation &Call Center Supervisor

Goshen Health

Goshen, IN • On-site

Full-time

Re-posted 2 days ago

Goshen Health rating

7.1

Company rating: 7.1 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

377th of 884 rated healthcare providers

Job description

Position Summary:
The Healthcare Navigation Supervisor is responsible for the operational oversight of Goshen Physicians Care Connect and Network Navigation services. This role oversees New Patient Navigation, centralized scheduling, and insurance quality and training specialists, ensuring a seamless patient experience and efficient operational workflows.
The Supervisor serves as a resource for Colleagues by promoting adherence to established workflows, standard work, and quality expectations. Using operational data and performance indicators, this role identifies trends, supports process improvement initiatives, and provides recommendations to leadership regarding workflow effectiveness, training needs, and staffing requirements. This role collaborates closely with physician practices, clinical teams, and administrative leadership to enhance access, support organizational priorities, and drive patient satisfaction and operational efficiency.
Position Qualifications:
Minimum Education: High School diploma. Minimum of 3 years related medical or management experience considered in lieu of a degree.
Preferred Education: Associate or bachelor's degree.
Minimum Experience: Minimum 2 years of experience in a medical environment. Strong PC skills utilizing Microsoft Office software
Preferred Experience: 3-5 years medical office experience
Competencies: Leadership and team-building abilities with effective conflict resolution. Excellent communication skills. Data-driven and analytical. Knowledgeable in insurance verification, payer requirements, and compliance. Proficient in healthcare systems, call center platforms, and scheduling software.

What Goshen Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply