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Care Connect Call Center Jobs (NOW HIRING)

Clinical Associates

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

We connect our patients to a seamless system of integrated medical care, which includes in-house ... Call Center experience in the medical field is required! Our ideal candidates must be willing to ...

Community Dental Care

Call Center Manager

Maplewood, MN · On-site

$25 - $30/hr

Who We Are Community Dental Care is Minnesota's largest provider of comprehensive dental care for ... Responsibilities Call Center Manager Responsibilities * Manage and coach a team of call center ...

COMMUNITY DENTAL CARE

Call Center Manager

Saint Paul, MN · On-site

$25 - $30/hr

Who We Are Community Dental Care is Minnesota's largest provider of comprehensive dental care for ... Responsibilities Call Center Manager Responsibilities * Manage and coach a team of call center ...

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Care Connect Call Center information

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How much do care connect call center jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for care connect call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Care Connect Call Center vs Care Coordinator?

AspectCare Connect Call CenterCare Coordinator
CredentialsHigh school diploma or equivalent; training providedRelevant certifications (e.g., CCM, CMC) often preferred
Work EnvironmentCall center setting, fast-paced, customer service focusHealthcare facilities, patient-centered, often office-based
Employer & IndustryHealthcare providers, insurance companies, third-party servicesHospitals, clinics, healthcare organizations

While both roles involve healthcare communication, Care Connect Call Center agents primarily handle inbound calls and customer inquiries in a call center environment. Care Coordinators work directly with patients to organize care plans and coordinate services. The roles differ mainly in work setting and responsibilities, but both require strong communication skills and healthcare knowledge.

What are the key skills and qualifications needed to thrive as a Care Connect Call Center representative, and why are they important?

To thrive as a Care Connect Call Center representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and healthcare information systems is typically required. Patience, empathy, and resilience stand out as vital soft skills for effectively handling diverse patient or customer interactions. These skills and qualities ensure that clients receive accurate information, feel supported, and experience efficient service in a healthcare call center environment.

What are some common challenges faced by team members in a Care Connect Call Center, and how can they be managed?

Team members in a Care Connect Call Center often encounter high call volumes and emotionally charged conversations, as they assist patients with appointments, billing questions, and care coordination. Managing stress and maintaining empathy are essential skills, as is the ability to quickly adapt to changing protocols and technologies. Regular team meetings, access to support resources, and ongoing training help staff stay informed and supported, fostering a collaborative environment where challenges can be addressed constructively.

What is a Care Connect Call Center?

A Care Connect Call Center is a specialized customer service center that handles inquiries, appointment scheduling, and support services for patients within healthcare organizations. Staffed by trained representatives, these centers assist patients with navigating healthcare systems, answering insurance questions, and connecting callers to appropriate medical professionals. Their goal is to provide efficient, compassionate service to improve patient access and satisfaction. Many Care Connect Call Centers also support follow-up care and help manage chronic conditions through regular outreach.
More about Care Connect Call Center jobs
What cities are hiring for Care Connect Call Center jobs? Cities with the most Care Connect Call Center job openings:
What states have the most Care Connect Call Center jobs? States with the most job openings for Care Connect Call Center jobs include:
What job categories do people searching Care Connect Call Center jobs look for? The top searched job categories for Care Connect Call Center jobs are:
Care Connect Call Center jobs near you
Infographic showing various Care Connect Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Specialist

ALASKA HEART INSTITUTE

Anchorage, AK

$20 - $25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

JOB TITLE: Call Center Specialist

DEPARTMENT: Clinic Support Services

SUMMARY OF DUTIES:

A nonexempt position responsible for answering all incoming calls and direct calls to the proper department or personnel.

ESSENTIAL FUNCTIONS:

  1. Answer all calls in a friendly professional manner.
  2. Determine the need of the caller and connect call to the correct person or extension.
  3. Respond to emergency calls from doctors, hospitals and patients in accordance with established procedures/protocols.
  4. Retrieve and deliver messages received by our afterhours voice mail system.

PAY RANGE: $20-25/hr to start (dependent upon experience)

EMPLOYEE BENEFITS:

  • Medical
  • Dental
  • Vision
  • Colonial Life Elective Benefits
  • Life Insurance
  • Profit Sharing 401K
  • HSA
  • FSA
  • Employee Assistance Program
  • Wellness Program
  • PTO- starting at up to 5.84 hours per pay period (increases with years of service)
  • 8 paid holidays per year
  • FMLA

This job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

EDUCATION: High School Diploma or equivalent. Knowledge of medical terminology.

EXPERIENCE: Preferred: One-year experience on a switchboard preferred in a health care setting. Minimum: Customer service experience and knowledge of proper telephone etiquette.

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