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Care Connect Call Center Jobs (NOW HIRING)

Health Care

Call Center Specialist

Baltimore, MD · On-site

$16.75 - $20.75/hr

At Health Care for the Homeless , every phone call is an opportunity to make a difference. As a ... Listen carefully to callers, assess their needs, and connect them with the appropriate services ...

Avery Partners

Call Center

Marietta, GA · On-site

$18 - $20/hr

Call Center Marietta, Georgia, United States Or refer someone Job Openings Call Center Remote Call ... Fully remote after training Supportive healthcare team environment Consistent weekday schedule ...

General Call Center | Full-Time

Call Center Agent

Savannah, GA · On-site

$14 - $18.50/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... are, retail, government, education, telecom, technology e-commerce, and financial services. Our ...

General Call Center | Full-Time

Call Center Agent

Pembroke, GA · On-site

$13.75 - $18/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... are, retail, government, education, telecom, technology e-commerce, and financial services. Our ...

General Call Center | Full-Time

Call Center Agent

Midway, GA · On-site

$13.75 - $18/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... are, retail, government, education, telecom, technology e-commerce, and financial services. Our ...

ACD Connect

Remote Call Center Agent

$10/hr

Part Time Remote Call Center Agent ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to lead to Full Time for the right candidate. The Call Center agent ...

General Call Center | Full-Time

Call Center Agent

Dallas, TX · On-site

$15 - $19.50/hr

Call Centre Agents MCI is one of the fastest-growing tech-enabled business services companies in ... are, retail, government, education, telecom, technology e-commerce, and financial services. Our ...

Axelon

Call Center Care Navigator

$16.50 - $20.50/hr

Over 5 years of experience working directly with the ABD (Aged, Blind, and Disabled) population in call center environments, Medicaid programs, and Managed Care Organizations (MCOs). Skilled in ...

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Care Connect Call Center information

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How much do care connect call center jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for care connect call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Care Connect Call Center?

A Care Connect Call Center is a specialized customer service center that handles inquiries, appointment scheduling, and support services for patients within healthcare organizations. Staffed by trained representatives, these centers assist patients with navigating healthcare systems, answering insurance questions, and connecting callers to appropriate medical professionals. Their goal is to provide efficient, compassionate service to improve patient access and satisfaction. Many Care Connect Call Centers also support follow-up care and help manage chronic conditions through regular outreach.

What are some common challenges faced by team members in a Care Connect Call Center, and how can they be managed?

Team members in a Care Connect Call Center often encounter high call volumes and emotionally charged conversations, as they assist patients with appointments, billing questions, and care coordination. Managing stress and maintaining empathy are essential skills, as is the ability to quickly adapt to changing protocols and technologies. Regular team meetings, access to support resources, and ongoing training help staff stay informed and supported, fostering a collaborative environment where challenges can be addressed constructively.

What are the key skills and qualifications needed to thrive as a Care Connect Call Center representative, and why are they important?

To thrive as a Care Connect Call Center representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and healthcare information systems is typically required. Patience, empathy, and resilience stand out as vital soft skills for effectively handling diverse patient or customer interactions. These skills and qualities ensure that clients receive accurate information, feel supported, and experience efficient service in a healthcare call center environment.

What is the difference between Care Connect Call Center vs Care Coordinator?

AspectCare Connect Call CenterCare Coordinator
CredentialsHigh school diploma or equivalent; training providedRelevant certifications (e.g., CCM, CMC) often preferred
Work EnvironmentCall center setting, fast-paced, customer service focusHealthcare facilities, patient-centered, often office-based
Employer & IndustryHealthcare providers, insurance companies, third-party servicesHospitals, clinics, healthcare organizations

While both roles involve healthcare communication, Care Connect Call Center agents primarily handle inbound calls and customer inquiries in a call center environment. Care Coordinators work directly with patients to organize care plans and coordinate services. The roles differ mainly in work setting and responsibilities, but both require strong communication skills and healthcare knowledge.

More about Care Connect Call Center jobs

What cities are hiring for Care Connect Call Center jobs?

Cities with the most Care Connect Call Center job openings:

What states have the most Care Connect Call Center jobs?

States with the most job openings for Care Connect Call Center jobs include:

What are popular job titles related to Care Connect Call Center jobs?

For Care Connect Call Center jobs, the most frequently searched job titles are:

Care Connect Call Center jobs near you
Infographic showing various Care Connect Call Center job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 71% Full Time, 20% Part Time, and 7% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Specialist

Baltimore, MD • On-site

Health Care
See more jobs at Health Careexternal

$16.75 - $20.75/hr

Other

Re-posted 10 days ago

Job description

Join Our Team as a Call Center Specialist
Health Care for the Homeless | Make Every Call Count
Are you passionate about helping people and delivering exceptional customer service?
At Health Care for the Homeless, every phone call is an opportunity to make a difference. As a Call Center Specialist, you'll be the welcoming voice that connects individuals and families to life-changing health care and support services. Whether you're scheduling appointments, answering questions, or helping someone navigate our services, your compassion and professionalism will help create a positive experience for every caller.
If you're a strong communicator who enjoys solving problems, thrives in a fast-paced environment, and believes everyone deserves access to quality health care, we'd love to meet you.
What You'll Do
As a member of our collaborative Call Center Team, you will:
  • Serve as the first point of contact for clients, community members, and partners seeking agency services.
  • Schedule appointments and provide accurate information for multiple clinic locations.
  • Complete client registration, insurance verification, referrals, medical records requests, and enrollment activities to support one-call resolution whenever possible.
  • Gather and document client information accurately in the electronic health record (EHR), including demographics, consent, and insurance information.
  • Listen carefully to callers, assess their needs, and connect them with the appropriate services within our organization or through community partners.
  • Respond to questions, concerns, and complaints with empathy, professionalism, and a solution-focused approach.
  • Deliver culturally responsive, client-centered service that is respectful, ethical, inclusive, and trauma-informed.
  • Collaborate with teammates to improve workflows, update procedures, and enhance the client experience.
  • Maintain a professional workspace and represent the organization with integrity and pride.
  • Support departmental goals while adhering to agency policies, quality standards, safety protocols, HIPAA, and regulatory requirements.
What You Bring
Required Qualifications
  • High school diploma or GED.
  • At least one year of customer service experience.
  • Strong computer skills and the ability to learn electronic health record and scheduling systems.
  • Excellent verbal and written communication skills.
  • Ability to maintain confidentiality and exercise sound judgment.
  • A calm, professional demeanor when handling challenging or emotional situations.
  • Strong organizational skills with the ability to multitask, adapt to interruptions, and work effectively in a team environment.
Preferred Qualifications
  • Experience working with individuals experiencing homelessness or from low-income communities.
  • Experience using medical, insurance, or healthcare databases.
  • Bilingual in Spanish (additional compensation provided).
  • De-escalation training or experience managing difficult conversations.
Why You'll Love Working Here
At Health Care for the Homeless, our work is grounded in the belief that health care is a human right. Every member of our team contributes to creating a welcoming environment where every person is treated with dignity, compassion, and respect.
As a Call Center Specialist, you'll have the opportunity to:
  • Make a meaningful impact every day by connecting people with essential health care services.
  • Join a supportive, mission-driven team that values collaboration and continuous learning.
  • Grow professionally through ongoing development and performance improvement opportunities.
  • Be part of an organization committed to advocacy, equity, and community impact.
Our Core Values
We are proud to foster a workplace built on:
  • Dignity
  • Authenticity
  • Hope
  • Justice
  • Passion
  • Balance
Every employee is expected to model these values while supporting our mission and advocating for those we serve.
Additional Responsibilities
All Health Care for the Homeless employees are expected to:
  • Participate in organizational advocacy and quality improvement initiatives.
  • Protect client privacy by maintaining compliance with HIPAA and all applicable privacy and security regulations.
  • Perform additional duties as needed to support our mission and the communities we serve.

Ready to Make a Difference?
If you're looking for more than just a job-if you're looking for a career where your compassion, communication skills, and commitment to service can truly change lives-we encourage you to apply.
Join Health Care for the Homeless and become the voice that helps people access the care they deserve.

Apply