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Healthcare Call Center Jobs (NOW HIRING)

Kinwell

Healthcare Call Center Representative

Seattle, WA

$18.25 - $22.75/hr

The Healthcare Call Center Representative is a key point of contact for Kinwell's new and existing patients. This role provides exceptional customer service by answering calls, scheduling ...

Kinwell

Healthcare Call Center Representative

Seattle, WA · On-site

$18.25 - $22.75/hr

The Healthcare Call Center Representative is a key point of contact for Kinwell's new and existing patients. This role provides exceptional customer service by answering calls, scheduling ...

Kinwell

Healthcare Call Center Representative

Wenatchee, WA

$17.25 - $21.50/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing patients.This role provides exceptional customer service by answering calls, scheduling appointments ...

Kinwell

Healthcare Call Center Representative

Redmond, WA

$18 - $22.50/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing patients.This role provides exceptional customer service by answering calls, scheduling appointments ...

Betances Health Center

Call Center

Manhattan, NY · On-site

$19 - $21/hr

Associate degree preferred * 1-2 years of experience in healthcare, call center, or patient access roles preferred * Experience with eClinicalWorks (eCW) strongly preferred * Strong computer skills ...

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Healthcare Call Center information

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How much do healthcare call center jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for healthcare call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What types of issues or questions do Healthcare Call Center representatives typically handle during a shift?

Healthcare Call Center representatives commonly assist patients with scheduling appointments, answering questions about insurance coverage, providing test result updates, and guiding callers through billing inquiries. They may also help with prescription refills, direct patients to appropriate medical departments, and address urgent triage needs by escalating calls to clinical staff when necessary. The diversity of inquiries requires representatives to be knowledgeable about healthcare processes and to communicate clearly and compassionately. Due to the sensitive nature of healthcare information, strict adherence to privacy protocols and attention to detail are key parts of the daily workflow.

What are the key skills and qualifications needed to thrive in the Healthcare Call Center position, and why are they important?

To thrive in a Healthcare Call Center, you typically need strong communication skills, basic healthcare knowledge, and experience in customer service or patient relations. Familiarity with call center software, electronic health record (EHR) systems, and sometimes HIPAA certification are commonly required. Outstanding active listening, problem-solving abilities, and patience help professionals excel in supporting diverse patient needs. These skills ensure accurate information delivery, patient satisfaction, and efficient resolution of healthcare inquiries in a fast-paced environment.

Is migraine covered under health insurance?

As a healthcare call center representative, you should inform callers that coverage for migraines depends on the specific health insurance plan. Many plans cover diagnosis and treatment, including medications and specialist visits, but coverage details vary. It is important to advise individuals to review their policy or contact their insurer for precise information.

Is it health care or healthcare?

The correct term is 'healthcare,' written as one word, and it refers to the industry providing medical services and support. In a healthcare call center, agents often handle inquiries related to health insurance, medical appointments, and patient support, requiring good communication skills and knowledge of healthcare terminology.

Does Medicare cover home health care for dementia?

A healthcare call center representative can inform you that Medicare Part A covers certain home health services for individuals with dementia if they meet specific eligibility criteria, such as being homebound and needing skilled care. Coverage typically includes nursing, therapy, and aide services, but requires certification and a doctor's plan of care. It is important to verify individual eligibility and service details with Medicare or a healthcare provider.

What is a Healthcare Call Center job?

A Healthcare Call Center job involves assisting patients, healthcare providers, and insurance companies by handling inquiries, scheduling appointments, processing claims, and providing general support. Agents may answer questions about medical services, billing, prescriptions, and insurance coverage. Strong communication and problem-solving skills are essential, as employees must provide accurate and compassionate assistance. This role often requires familiarity with healthcare regulations, electronic medical records, and confidentiality standards like HIPAA.

Is bipolar disorder covered in health insurance?

A healthcare call center representative can inform you that coverage for bipolar disorder varies by insurance plan. Most health insurance plans, including Medicaid and private insurers, typically cover mental health treatments such as therapy and medication, often requiring prior authorization. It is advisable to review your specific policy or contact your insurer for detailed coverage information.
More about Healthcare Call Center jobs
What cities are hiring for Healthcare Call Center jobs? Cities with the most Healthcare Call Center job openings:
What are the most commonly searched types of Healthcare Call Center jobs? The most popular types of Healthcare Call Center jobs are:
What states have the most Healthcare Call Center jobs? States with the most job openings for Healthcare Call Center jobs include:
What job categories do people searching Healthcare Call Center jobs look for? The top searched job categories for Healthcare Call Center jobs are:
Healthcare Call Center jobs near you
Infographic showing various Healthcare Call Center job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Healthcare Call Center Agent

Healthcare Call Center Agent

KeyStaff

Pompano Beach, FL

$18/hr

Full-time

Posted yesterday

Job description

KeyStaff We're hiring!!

Bilingual Healthcare Call Center Agent
Location: Pompano Beach, FL (On-Site)
Pay Rate: $18.00/hour plus commission

Schedule:
Monday – Friday, 11:00 AM – 8:00 PM
Occasional Saturdays as needed

Training Schedule:
Monday – Friday, 8:00 AM – 5:00 PM (2 weeks)

Requirements:
Minimum 1 year of Sales or Collections experience
Minimum 1 year of Outbound Call Center experience
Minimum 1 year of Customer Service experience
Strong computer skills and ability to multitask

Job Responsibilities:
• Make high-volume outbound calls to schedule patient appointments
• Coordinate appointments between patients and clinical staff
• Handle reschedules and cancellations
• Maintain accurate records in CRM and scheduling systems
• Meet performance goals and call metrics
• Provide professional and compassionate customer service
Preferred Experience:
• Salesforce CRM
• Five9
• Microsoft Office
• Workforce Management (WFM)

#FTL