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Healthcare Call Center Jobs (NOW HIRING)

Kinwell

Healthcare Call Center Representative

Spokane, WA · On-site

$16.25 - $20.25/hr

Healthcare Call Center Representative Kinwell was founded on the principle of personalized, whole-hearted care for every patient. We believe the best healthcare is a conversation, and one that ...

Kinwell

Healthcare Call Center Representative

Seattle, WA · On-site

$18.25 - $22.75/hr

The Healthcare Call Center Representative is a key point of contact for Kinwell's new and existing patients. This role provides exceptional customer service by answering calls, scheduling ...

Kinwell

Healthcare Call Center Representative

Seattle, WA

$18.25 - $22.75/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing patients.This role provides exceptional customer service by answering calls, scheduling appointments ...

Kinwell

Healthcare Call Center Representative

Redmond, WA

$18 - $22.50/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing patients.This role provides exceptional customer service by answering calls, scheduling appointments ...

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Healthcare Call Center information

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How much do healthcare call center jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for healthcare call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What types of issues or questions do Healthcare Call Center representatives typically handle during a shift?

Healthcare Call Center representatives commonly assist patients with scheduling appointments, answering questions about insurance coverage, providing test result updates, and guiding callers through billing inquiries. They may also help with prescription refills, direct patients to appropriate medical departments, and address urgent triage needs by escalating calls to clinical staff when necessary. The diversity of inquiries requires representatives to be knowledgeable about healthcare processes and to communicate clearly and compassionately. Due to the sensitive nature of healthcare information, strict adherence to privacy protocols and attention to detail are key parts of the daily workflow.

What are the key skills and qualifications needed to thrive in the Healthcare Call Center position, and why are they important?

To thrive in a Healthcare Call Center, you typically need strong communication skills, basic healthcare knowledge, and experience in customer service or patient relations. Familiarity with call center software, electronic health record (EHR) systems, and sometimes HIPAA certification are commonly required. Outstanding active listening, problem-solving abilities, and patience help professionals excel in supporting diverse patient needs. These skills ensure accurate information delivery, patient satisfaction, and efficient resolution of healthcare inquiries in a fast-paced environment.

What is a Healthcare Call Center job?

A Healthcare Call Center job involves assisting patients, healthcare providers, and insurance companies by handling inquiries, scheduling appointments, processing claims, and providing general support. Agents may answer questions about medical services, billing, prescriptions, and insurance coverage. Strong communication and problem-solving skills are essential, as employees must provide accurate and compassionate assistance. This role often requires familiarity with healthcare regulations, electronic medical records, and confidentiality standards like HIPAA.

More about Healthcare Call Center jobs
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What are the most commonly searched types of Healthcare Call Center jobs? The most popular types of Healthcare Call Center jobs are:
What states have the most Healthcare Call Center jobs? States with the most job openings for Healthcare Call Center jobs include:
What job categories do people searching Healthcare Call Center jobs look for? The top searched job categories for Healthcare Call Center jobs are:
Healthcare Call Center jobs near you
Healthcare Call Center Representative

Healthcare Call Center Representative

The LaSalle Group

Chicago, IL • On-site

$20 - $21/hr

Other

Medical, Dental, Vision, PTO

This job post has expired today. Applications are no longer accepted.

Job description

LaSalle Network is hiring a Healthcare Call Center Representative!
Are you passionate about helping others navigate healthcare benefits while providing exceptional customer service? LaSalle Network is partnering with a respected healthcare organization in downtown Chicago to hire a Healthcare Call Center Representative on a contract-to-hire basis. This fully onsite opportunity is ideal for someone who thrives in a fast-paced, high-volume call center environment and enjoys solving complex benefit questions while delivering outstanding service. If you're detail-oriented, an excellent communicator and ready to build your healthcare career, we'd love to hear from you!
Healthcare Call Center Representative Responsibilities

  • Serve as the primary point of contact for participants, providers and vendors regarding healthcare benefits, eligibility, claims and plan information
  • Handle a high volume of inbound calls while delivering accurate, professional and empathetic customer service
  • Research and resolve benefit, eligibility and claim inquiries by identifying root causes and coordinating with internal teams
  • Interpret and explain healthcare benefit plans, policies and eligibility requirements to participants and external partners
  • Maintain and update participant records, ensuring accuracy across claims and eligibility systems
  • Review documentation, verify information and request additional records when necessary
  • Coordinate claim adjustments, payment corrections and reimbursement recoveries while maintaining HIPAA compliance
  • Explain medical, disability, life insurance and weekly illness and injury benefit programs
  • Process stop payments, void requests and other benefit-related transactions
  • Scan, index and maintain documentation within electronic imaging systems
  • Collaborate across departments to support daily operations, cross-training and continuous process improvements
  • Participate in special projects and additional responsibilities as assigned
Healthcare Call Center Representative Requirements
  • Previous call center, customer service, healthcare, insurance or benefits administration experience preferred
  • Working knowledge of medical terminology
  • Strong problem-solving and critical-thinking skills
  • Excellent verbal and written communication skills
  • Outstanding organizational skills with exceptional attention to detail
  • Ability to manage multiple priorities while meeting deadlines in a fast-paced environment
  • Comfortable handling confidential information with professionalism and discretion
  • Reliable attendance and punctuality
  • Ability to work effectively both independently and as part of a collaborative team
  • Bilingual Spanish is a plus
What's in It for Me?
  • $20-$21/hour
  • Contract-to-hire opportunity with long-term career potential
  • Benefits (Contract): LaSalle Network consultants are eligible to enroll in benefits. For details, visit: https://www.thelasallenetwork.com/consultants/
  • Join a collaborative and mission-driven healthcare team
  • Build valuable experience supporting healthcare benefits and claims
  • Convenient downtown Chicago location, 100% onsite
  • Hours: Monday - Friday, 8 am- 4:30 pm

If you're looking for an opportunity where your customer service skills can make a real impact, apply today! This Healthcare Call Center Representative role offers the chance to build your healthcare career while supporting participants with their benefits and claims needs. We look forward to connecting with you!
LNCS
#LI-JM2
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
All assignments are at-will and their duration is subject to change.

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