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Healthcare Call Center Jobs (NOW HIRING)

Kinwell

Healthcare Call Center Representative

Redmond, WA

$18 - $22.50/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing patients.This role provides exceptional customer service by answering calls, scheduling appointments ...

Kinwell

Healthcare Call Center Representative

Spokane, WA

$16.25 - $20.25/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing patients.This role provides exceptional customer service by answering calls, scheduling appointments ...

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How much do healthcare call center jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for healthcare call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What types of issues or questions do Healthcare Call Center representatives typically handle during a shift?

Healthcare Call Center representatives commonly assist patients with scheduling appointments, answering questions about insurance coverage, providing test result updates, and guiding callers through billing inquiries. They may also help with prescription refills, direct patients to appropriate medical departments, and address urgent triage needs by escalating calls to clinical staff when necessary. The diversity of inquiries requires representatives to be knowledgeable about healthcare processes and to communicate clearly and compassionately. Due to the sensitive nature of healthcare information, strict adherence to privacy protocols and attention to detail are key parts of the daily workflow.

What are the key skills and qualifications needed to thrive in the Healthcare Call Center position, and why are they important?

To thrive in a Healthcare Call Center, you typically need strong communication skills, basic healthcare knowledge, and experience in customer service or patient relations. Familiarity with call center software, electronic health record (EHR) systems, and sometimes HIPAA certification are commonly required. Outstanding active listening, problem-solving abilities, and patience help professionals excel in supporting diverse patient needs. These skills ensure accurate information delivery, patient satisfaction, and efficient resolution of healthcare inquiries in a fast-paced environment.

What is a Healthcare Call Center job?

A Healthcare Call Center job involves assisting patients, healthcare providers, and insurance companies by handling inquiries, scheduling appointments, processing claims, and providing general support. Agents may answer questions about medical services, billing, prescriptions, and insurance coverage. Strong communication and problem-solving skills are essential, as employees must provide accurate and compassionate assistance. This role often requires familiarity with healthcare regulations, electronic medical records, and confidentiality standards like HIPAA.

More about Healthcare Call Center jobs
What cities are hiring for Healthcare Call Center jobs? Cities with the most Healthcare Call Center job openings:
What are the most commonly searched types of Healthcare Call Center jobs? The most popular types of Healthcare Call Center jobs are:
What states have the most Healthcare Call Center jobs? States with the most job openings for Healthcare Call Center jobs include:
What job categories do people searching Healthcare Call Center jobs look for? The top searched job categories for Healthcare Call Center jobs are:
Healthcare Call Center jobs near you
Infographic showing various Healthcare Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Healthcare Call Center Representative

Insight Global Healthcare

Warrenville, IL • On-site

$19/hr

Contractor

Medical, Dental, Vision

Posted 6 days ago

Job description

Day To Day:

  • Scheduling for podiatry and orthopedics appointments
  • Environment: cubicle setting
  • Mondays and Tuesdays are the busiest days and call volume decreases throughout the week
  • Each call lasting 3:30-5 minutes
  • Training: 2 weeks depending on experience

Duration: 3-month contract + potential extensions

Hours: M-F – must be able to work any shift between 7:00 AM-7:00 PM

MUST HAVES:

  • 1 year healthcare call center experience
  • Can type at least 35 words a minute
  • Can multitask (speak on the phone and type at the same time)
  • Experience scheduling patients, adding insurance, and telephone encounters within EPIC
  • Tech-savvy, comfortable working with 2 screens
  • Education: HS diploma