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Remote | Healthcare Call Center Rep | $16/hr

Las Vegas, NV · Remote

$16/hr

Ensure compliance with HIPAA and Federal Health Care Program guidelines. Qualifications: 1 year or more of RECENT call center experience (Required - no exceptions!) * Strong attention to detail ...

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How much do healthcare call center jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for healthcare call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What types of issues or questions do Healthcare Call Center representatives typically handle during a shift?

Healthcare Call Center representatives commonly assist patients with scheduling appointments, answering questions about insurance coverage, providing test result updates, and guiding callers through billing inquiries. They may also help with prescription refills, direct patients to appropriate medical departments, and address urgent triage needs by escalating calls to clinical staff when necessary. The diversity of inquiries requires representatives to be knowledgeable about healthcare processes and to communicate clearly and compassionately. Due to the sensitive nature of healthcare information, strict adherence to privacy protocols and attention to detail are key parts of the daily workflow.

What are the key skills and qualifications needed to thrive in the Healthcare Call Center position, and why are they important?

To thrive in a Healthcare Call Center, you typically need strong communication skills, basic healthcare knowledge, and experience in customer service or patient relations. Familiarity with call center software, electronic health record (EHR) systems, and sometimes HIPAA certification are commonly required. Outstanding active listening, problem-solving abilities, and patience help professionals excel in supporting diverse patient needs. These skills ensure accurate information delivery, patient satisfaction, and efficient resolution of healthcare inquiries in a fast-paced environment.

What is a Healthcare Call Center job?

A Healthcare Call Center job involves assisting patients, healthcare providers, and insurance companies by handling inquiries, scheduling appointments, processing claims, and providing general support. Agents may answer questions about medical services, billing, prescriptions, and insurance coverage. Strong communication and problem-solving skills are essential, as employees must provide accurate and compassionate assistance. This role often requires familiarity with healthcare regulations, electronic medical records, and confidentiality standards like HIPAA.

More about Healthcare Call Center jobs
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Healthcare Call Center jobs near you
Call Center & Insurance Verification Representative

Call Center & Insurance Verification Representative

Parkwest Medical Center

Baltimore, MD • On-site

$18/hr

Other

Dental

This job post has expired today. Applications are no longer accepted.

Job description

Call Center & Insurance Verification Representative

Baltimore, MD 21215

Overview

Salary Range $18.00 - $18.00 Hourly Position Type Full Time Category Regular

Description

The Dental Call Center & Insurance Verification Representative serves as a key point of contact for dental patients by providing exceptional customer service, appointment scheduling, and insurance verification support. This position is responsible for managing inbound and outbound calls, coordinating patient appointments, verifying dental insurance eligibility and benefits, and ensuring accurate documentation of patient and insurance information. The representative works collaboratively with clinical, registration, and billing teams to promote efficient patient access, continuity of care, and positive patient experiences. This role may provide cross-functional support for front office and registration operations as needed to meet organizational and patient care needs.

Essential Functions

Call Center Duties

  • Answer incoming calls and route inquiries to the appropriate department or individual.
  • Schedule, reschedule, and cancel patient appointments in accordance with PWHS scheduling guidelines.
  • Manage appointment queues including follow-ups, callbacks, and rescheduling missed appointments.
  • Provide patients with general information regarding appointments, PWHS services, and processes.
  • Conduct outbound calls for appointment reminders and outreach initiatives.
  • Document call activity and scheduling updates accurately in the appropriate systems.
  • Interact with callers in a pleasant, professional voice and provide superior customer service to both internal and external customers.
  • Elevates issues to direct supervisor or their designee as appropriate
  • Communicate clearly, calmly, and accurately when documenting or relaying information received by phone or in person.
  • Provide coverage and support for registrar functions as operational needs require to maintain patient flow and service continuity.

Insurance Verification Duties

  • Verify patient dental insurance coverage and benefits
  • Call patients to review the pre-auth and schedule them
  • Communicate with insurance companies to confirm eligibility, deductibles, and coverage details
  • Accurately document insurance information in patient records
  • Work closely with the front office team to ensure smooth patient scheduling and billing
Qualifications

Required:

  • High school diploma or GED equivalent.
  • Minimum of one (1) year of experience in a healthcare call center, medical office, dental office, patient access, scheduling, or customer service role.
  • Experience verifying insurance eligibility, benefits, and coverage information.
  • Proficiency with electronic health records (EHR) and standard office software applications.

Preferred:

  • Experience with dental insurance verification, prior authorizations, and patient scheduling systems.
  • Bilingual proficiency preferred.

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