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Remote Healthcare Call Center Jobs (NOW HIRING)

Ivy Rehab

$14.75 - $18.50/hr

... Advocate (Healthcare Call Center Representative) works within a Patient Engagement Center that ... Live by values that prioritize teamwork, growth, and serving others. #LI-remote #LI-ST1 We are an ...

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How much do remote healthcare call center jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote healthcare call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Healthcare Call Center Representative, and why are they important?

To excel as a Remote Healthcare Call Center Representative, you need strong communication skills, basic medical knowledge, and a high school diploma or equivalent, with some employers preferring healthcare-related certifications. Familiarity with call center software, electronic health records (EHR) systems, and secure messaging platforms is typically required. Outstanding active listening, empathy, patience, and problem-solving abilities help you effectively support patients and collaborate with healthcare teams. These skills ensure accurate information delivery, patient satisfaction, and efficient resolution of healthcare inquiries in a remote environment.

What are some common challenges faced in a remote healthcare call center role, and how can I prepare for them?

Working in a remote healthcare call center often involves handling high call volumes, managing sensitive patient information, and addressing complex medical inquiries. Common challenges include staying updated on healthcare regulations, maintaining clear communication without in-person cues, and managing stress from urgent or emotional calls. To prepare, familiarize yourself with HIPAA guidelines, practice strong organizational skills, and develop effective communication techniques to ensure a positive patient experience and compliance with industry standards.

What is a remote healthcare call center job?

A remote healthcare call center job involves assisting patients, healthcare providers, or insurance companies over the phone or via online platforms from a remote location, usually your home. Responsibilities typically include answering questions about medical services, scheduling appointments, handling billing inquiries, and providing general support. Workers must have strong communication skills, a good understanding of healthcare processes, and the ability to navigate confidential information securely. Most employers provide training and require a reliable internet connection and a quiet workspace. This role is essential for ensuring patients receive timely assistance and information, even when they cannot visit a healthcare facility in person.

What is the difference between Remote Healthcare Call Center vs Remote Medical Customer Service Representative?

AspectRemote Healthcare Call CenterRemote Medical Customer Service Representative
CredentialsBasic healthcare certifications often preferredCustomer service training, healthcare knowledge beneficial
Work EnvironmentCall centers, home offices, healthcare settingsHome offices, healthcare or insurance companies
Industry UsageHealthcare providers, insurance companies, hospitalsHealth insurance firms, medical device companies, healthcare providers
Job FocusHandling patient inquiries, appointment scheduling, insurance infoAssisting customers with billing, claims, product info

Both roles involve remote work in healthcare-related customer support, but the Remote Healthcare Call Center focuses more on patient care and healthcare services, while the Remote Medical Customer Service Representative emphasizes billing, claims, and product assistance. Understanding these differences helps job seekers find the best fit for their skills and interests.

More about Remote Healthcare Call Center jobs
What cities are hiring for Remote Healthcare Call Center jobs? Cities with the most Remote Healthcare Call Center job openings:
What are the most commonly searched types of Healthcare Call Center jobs? The most popular types of Healthcare Call Center jobs are:
What states have the most Remote Healthcare Call Center jobs? States with the most job openings for Remote Healthcare Call Center jobs include:
What job categories do people searching Remote Healthcare Call Center jobs look for? The top searched job categories for Remote Healthcare Call Center jobs are:
Remote Healthcare Call Center jobs near you
Infographic showing various Remote Healthcare Call Center job openings in the United States as of May 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Contract. Highlights an 100% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.
Remote Healthcare Call Center Representative

Remote Healthcare Call Center Representative

Conduent, Inc.

Remote

$16/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Conduent rating

5.8

Company rating: 5.8 out of 10

Based on 179 frontline employees who took The Breakroom Quiz

37th of 71 rated call and contact centers

Job description

Remote Call Center Representative 

We are looking for people with a passion for helping others who are naturally empathetic and determined to deliver a comprehensive solution to these healthcare-related calls. In this position, you assist customers with questions, inquiries, and issues related to their healthcare coverage. Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients' success. 

  • The pay rate is $16.00 an hour which may be below your state's minimum wage. Please take this into consideration when applying.  

  • Hours of Operation Monday-Sunday 8:00AM - 10:00PM EST. Must have the flexibility to work anytime during these hours, including weekends & holidays.

  • Training Time: 9:00AM - 6:00PM EST.

  • Training Duration: 7 Weeks in a classroom and 2 weeks Nesting in a supportive environment. 

  • Health benefits, medical, dental and vision are available on 1st day of employment.

  • Paid time off is accrued after 180 days (about 6 months) of employment.

  • Successfully manage 30-40 systems and 25-40 calls per day. 

Responsibilities for Remote Call Center Representative:

  • Manage a steady, high volume of incoming calls from customers. 

  • Computer navigation experience is necessary.

  • You will navigate multiple computer systems at a time while speaking with customers and solving issues by phone. 

  • You must be at your desk for the duration of your shift (other than scheduled breaks and lunch).

  • Receive back-to-back calls in a fast-paced environment for your shift.

About the Healthcare Call Center Role: 

  • Verify coverage, copays, and coinsurances for medical services. 

  • Verify coverage, copays, and coinsurances for medications. Provide members with alternative medications, if needed. 

  • Verify authorization and referrals requirements for medical services. As well as check status on a previously requested auth/referral. 

  • Locate pharmacies and providers that are in the member's network. 

  • Review pharmacy claim status.

A few questions you can expect:

  • Can you provide me with a basic overview of the benefits I am enrolled in?

  • What is the status of my submitted claim?

Requirements for Remote Call Center Representative:

  • Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices). 

  • High school diploma, GED, or college degree. 

  • Must have 6 months of customer service experience.

  • Complete a mandatory paid training program with 100% attendance. 

  • Successful completion of a background check is required for this position.  

Equipment and workspace requirements:

  • We provide all the equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)

  • You must have a home internet connection of 25 Download and 10 Upload speed (you can do a quick check through https://www.speedtest.net/)

  • Must be able to hardwire your work computer directly to your home modem via ethernet.(Ensure the available connection meets the minimum bandwidth requirements to perform your job function. Satellite internet and wireless internet are not acceptable. 

  • Must have a quiet, distraction free workspace.(Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area)

The application process will take less than 20 minutes and includes everything required to be considered.

  1. Apply to the role and provide your basic profile information (2 minutes)

  1. Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes).

  1. Complete a typing test (2 minutes). You will need a keyboard.

  1. Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)

Important

  • It is important that you complete the application in a timely manner to be considered for the role

  • Your local library, shipping store or search, 'public computers near me' if you do not have a computer.

Important:

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time. 

We are currently NOT hiring in the following geographies, including but not limited to: 

States: AK, CA, CT, HI, IL, MA, MD, MT, NJ, NY, OR, WA 
Metro Areas: Minneapolis - MN, Washington, DC, Denver/County of Boulder/Edgewater County - CO

Be part of the future:

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.00/hour.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

What Conduent employees say

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About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

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