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Assistant Healthcare Call Center Jobs (NOW HIRING)

Kinwell

Healthcare Call Center Representative

Seattle, WA · On-site

$18.25 - $22.75/hr

The Healthcare Call Center Representative is a key point of contact for Kinwell's new and existing ... and policies. * Assist in developing improved communication processes to streamline patient ...

Kinwell

Healthcare Call Center Representative

Spokane, WA

$16.25 - $20.25/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing patients.This role provides exceptional customer service by answering calls, scheduling appointments ...

Avcend

Call Center representative

Cary, NC · On-site

$20/hr

Pharmacy or healthcare call center experience * Medical office experience or medical terminology knowledge Additional Notes: * Training and work are fully onsite * Good attendance is very important

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Assistant Healthcare Call Center information

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level roles such as specialized medical professionals, senior corporate executives, or successful entrepreneurs. These positions often require advanced skills, extensive experience, or significant responsibilities, and may involve consulting, investment, or freelance work in lucrative industries.

What jobs pay $10,000 a month without a degree?

In healthcare call centers, experienced agents or supervisors can earn around $10,000 per month through high-volume sales, specialized knowledge, or management roles. Typically, these positions require strong communication skills, industry experience, and sometimes certifications, but they do not always require a formal degree. Other high-paying jobs without degrees include sales, real estate, and certain skilled trades, but these often depend on performance and experience.

What is the most chill healthcare job?

An assistant healthcare call center role is often considered relatively low-stress, as it involves handling patient inquiries, scheduling, and providing support over the phone. These positions typically require good communication skills and may offer flexible hours, making them a calmer option within healthcare jobs.

What is the highest paying call center job?

In call centers, roles such as senior customer service managers, technical support supervisors, or specialized healthcare account managers tend to have the highest salaries. These positions often require advanced skills, certifications, and experience, and may include additional responsibilities or leadership duties that contribute to higher pay.

What is the difference between Assistant Healthcare Call Center vs Customer Service Representative in Healthcare?

AspectAssistant Healthcare Call CenterCustomer Service Representative in Healthcare
Required CredentialsHigh school diploma; healthcare-specific trainingHigh school diploma; customer service skills
Work EnvironmentCall centers within healthcare organizationsCall centers, hospitals, clinics
Employer & Industry UsageHealthcare providers, insurance companiesHospitals, clinics, insurance firms
Common Search & ComparisonYesYes

The Assistant Healthcare Call Center typically involves handling patient inquiries, appointment scheduling, and basic healthcare information, often requiring healthcare-specific training. Customer Service Representatives in Healthcare perform similar roles but may focus more on general customer service without specialized healthcare knowledge. Both roles are vital in healthcare communication, but the Assistant Healthcare Call Center position usually demands more healthcare-related credentials and knowledge.

What cities are hiring for Assistant Healthcare Call Center jobs? Cities with the most Assistant Healthcare Call Center job openings:
What are the most commonly searched types of Healthcare Call Center jobs? The most popular types of Healthcare Call Center jobs are:
What states have the most Assistant Healthcare Call Center jobs? States with the most job openings for Assistant Healthcare Call Center jobs include:
Assistant Healthcare Call Center jobs near you

Healthcare Call Center Representative

Kinwell

Seattle, WA • On-site

$18.25 - $22.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Workforce Classification:
On-site
Kinwell was founded on the principle of personalized, whole-hearted care for every patient. We believe the best healthcare is a conversation, and one that includes nutrition, fitness, sleep, and behavioral health. Our Clinicians and Clinic Support staff drive real change in their patient's well-being. Along the way, we are setting a new standard for primary care, making it more accessible, impactful, and holistic.
We are dedicated to building great places to work. We value all teammates and respect a diversity of thought, ideas, and cultures-all focused on the common goal of nurturing the health of those we serve.
Kinwell fosters a culture that promotes employee growth, collaborative innovation, and inspired leadership. We bring agility to work every day and thrive on the opportunity to create something refreshing and new. This is where you come in. If you are looking for a new primary care opportunity, one based on the quality of care, not the quantity of patients, please consider our available positions.
The Healthcare Call Center Representative is a key point of contact for Kinwell's new and existing patients. This role provides exceptional customer service by answering calls, scheduling appointments, managing inquiries, and supporting patients' access to healthcare services. The Call Center Representative builds positive relationships with patients, delivering a seamless, compassionate experience that enhances clinic operations. They will also provide support when needed to manage patient check-in and check-out, scan medical records, and collect co-pays. This role will work on-site at one of our following clinics: Ballard (Seattle), Redmond, Wenatchee, North Country Homes (Spokane), or Spokane Valley.
What you'll do:
  • Respond to incoming calls and messages from patients, answering questions related to appointments, services, billing, and general inquiries.

  • Provide clear, compassionate, and respectful communication with each patient to ensure a positive experience.

  • Achieve daily inbound call goals aligned with call volume demands.

  • Schedule, reschedule, and confirm patient appointments efficiently, ensuring alignment with clinic availability and patient preferences.

  • Coordinate with clinic staff to ensure timely patient inquiry follow-up and updating patients promptly if changes are required.

  • Verify insurance information and patient records for accuracy, notifying patients of necessary pre-visit requirements.

  • Enter patient information accurately into electronic medical records (EMR) systems, maintaining confidentiality and adhering to HIPAA regulations.

  • Manage patient files, notes, and communication logs to support seamless care coordination.

  • Update records as needed and ensure all patient interactions are documented for future reference.

  • Provide general administrative support to the clinic, assisting with patient referrals, follow-up calls, co-pay collection and other tasks as needed.

  • As needed, manage patient check-in and check-out and scan medical records.

  • Communicate regularly with clinic staff to maintain up-to-date information on clinic operations, resources, and policies.

  • Assist in developing improved communication processes to streamline patient services.

What you'll bring:
  • High school diploma or equivalent.

  • One year of customer service experience in a call center, medical office setting, or equivalent experience.

  • Proficiency in Microsoft Office Suite.

  • Understanding of healthcare customer service best practices, HIPAA regulations, and medical terminology.

  • Strong verbal and written communication skills, active listening, problem-solving abilities, and proficiency in using healthcare-related software.

  • Ability to manage high volumes of calls efficiently, maintain a calm and empathetic demeanor, work independently, and adapt to a fast-paced environment.

  • Associate's degree in healthcare administration, customer service, or a related field. (Preferred)

  • Two years of experience in a medical call center or similar environment. (Preferred)

  • Knowledge of medical terminology and healthcare insurance processes. (Preferred)

  • Experience using EPIC. (Preferred)

Working Environment
  • Work is primarily performed in an office setting within a healthcare organization, which may include proximity to patient care areas.

  • The work environment is generally quiet, but may involve some interruptions, high-paced demands and interactions with various departments.

  • This role requires the ability to navigate within clinical or administrative areas of a healthcare organization.

Physical Requirements
The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation:
  • This is primarily a sedentary role with prolonged periods of sitting at a desk and working on a computer.

  • Ability to life or carry items weighing up to 25 pounds; occasionally may need to bend, stoop, or reach to retrieve items.

  • This role requires the ability to keyboard and computer for extended periods of time and to communicate clearly and understandably in person, and over the telephone.

  • Manual dexterity for data entry and use of office equipment.

Vaccine Requirement:
Kinwell Health currently requires all teammates to provide proof of or complete a written attestation of a religious or medical exemption for influenza and Hepatitis B vaccines. Healthcare providers may also be subject to CDC recommended vaccines.
Kinwell provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status. Applicants with disabilities may be entitled to reasonable accommodations under the terms of the American with Disabilities Act and certain state or local laws. A reasonable accommodation is an adjustment to our standard application and/or interview process which will ensure an equal employment opportunity without imposing undue hardship on Kinwell. Please inform our Talent Acquisition team (recruiting@kinwellhealth.com) if you are requesting an accommodation to participate in the application process.
What we offer:
  • Paid Time Off & Paid Holidays
  • Medical/Vision/Dental Insurance
  • Personal Funding Accounts (HSA, FSA, DCA)
  • 401K
  • Basic Life Insurance
  • Disability-Short Term and Long-Term
  • Supplemental Life and ADD&D
  • Tuition Reimbursement for qualifying programs
  • Employee Assistance

The pay for this role will vary based on a range of factors including, but not limited to, a candidate's geographic location, market conditions, and specific skills and experience.
National Plus Salary Range:
$47,400.00 - $71,100.00
*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.

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