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Director Healthcare Call Center Jobs (NOW HIRING)

Medix

Healthcare Call Center Manager

Austin, TX · On-site

$20 - $36.05/hr

Job Summary Our client is seeking a Healthcare Call Center Representative to lead a team in a high ... providing direct patient care, accessing medical and confidential records, accessing and ...

Kinwell

Healthcare Call Center Representative

Seattle, WA · On-site

$18.25 - $22.75/hr

Healthcare Call Center Representative Kinwell was founded on the principle of personalized, whole-hearted care for every patient. We believe the best healthcare is a conversation, and one that ...

Kinwell

Healthcare Call Center Representative

Redmond, WA · On-site

$18 - $22.50/hr

Healthcare Call Center Representative Kinwell was founded on the principle of personalized, whole-hearted care for every patient. We believe the best healthcare is a conversation, and one that ...

Kinwell

Healthcare Call Center Representative

Wenatchee, WA · On-site

$17.25 - $21.50/hr

The Healthcare Call Center Representative is a key point of contact for Kinwell's new and existing patients. This role provides exceptional customer service by answering calls, scheduling ...

TEKsystems

Healthcare Call Center

San Diego, CA · On-site

$25/hr

This is an excellent opportunity for individuals with healthcare call center experience who enjoy helping members understand and navigate their health plan benefits. The ideal candidate thrives in a ...

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Director Healthcare Call Center information

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How much do director healthcare call center jobs pay per year?

As of Sep 9, 2026, the average yearly pay for director healthcare call center in the United States is $103,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What does a director healthcare call center do?

A Director of a Healthcare Call Center oversees the operations and management of a call center that handles patient inquiries, appointment scheduling, and other healthcare-related communications. They are responsible for ensuring high-quality customer service, compliance with healthcare regulations, and the implementation of effective processes. Additionally, they lead and train staff, monitor performance metrics, and collaborate with other healthcare departments to improve patient experience and operational efficiency.

What are the key skills and qualifications needed to thrive as a director healthcare call center?

To thrive as a Director Healthcare Call Center, you need strong leadership abilities, in-depth knowledge of healthcare regulations, and experience in call center operations, often supported by a degree in healthcare administration or business. Familiarity with customer relationship management (CRM) software, call center analytics tools, and relevant compliance certifications such as HIPAA is essential. Outstanding communication, problem-solving, and team-building skills help foster a positive work environment and ensure effective service delivery. These competencies are crucial for optimizing patient experience, maintaining regulatory compliance, and achieving operational efficiency in a high-stakes healthcare environment.

What are some common challenges faced by a director healthcare call center, and how can they be addressed?

Directors of Healthcare Call Centers often encounter challenges such as managing high call volumes, ensuring regulatory compliance (like HIPAA), and maintaining quality patient interactions. Balancing operational efficiency with compassionate service can be demanding, especially during peak times or public health crises. Addressing these challenges often involves leveraging advanced call center technologies, implementing robust staff training programs, and fostering a culture of continuous improvement. Collaboration with clinical teams and IT departments is also essential to streamline processes and enhance patient satisfaction.

What are the most commonly searched types of Healthcare Call Center jobs?

The most popular types of Healthcare Call Center jobs are:

What are popular job titles related to Director Healthcare Call Center jobs?

For Director Healthcare Call Center jobs, the most frequently searched job titles are:

Infographic showing various Director Healthcare Call Center job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 69% Full Time, 14% Part Time, and 15% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $103,011 per year, or $49.5 per hour.

Healthcare Call Center Manager

Austin, TX • On-site

Medix
Recruiting and Staffing Services • 1 - 5K employees
Learn more about Medixexternal

$20 - $36.05/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 6 days ago

Job description

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a Healthcare Call Center Representative to lead a team in a high-volume healthcare call center environment. The primary responsibilities include overseeing the operations of patient service representatives and referral coordinators, optimizing physician schedules, and managing call center metrics. You will collaborate closely with healthcare professionals and maintain accountability for team performance.
Key Responsibilities
  • Departmental Leadership: Manage and evaluate a team of approximately 22 patient service representatives and referral coordinators, primarily working remotely.
  • Provider Schedule Management: Oversee, adjust, and optimize master schedules for over 38 physicians.
  • Call & Data Operations: Monitor key metrics, queue times, answer rates, and abandoned calls; manage team metrics to ensure optimal performance.
  • Talent Management: Partner with HR on hiring, performance management, and team development.
  • High-Volume Oversight: Drive performance across outbound referral outreach, inbound scheduling, and schedule adjustments due to provider availability changes.

Qualifications
  • Minimum 3+ years of leadership experience in a healthcare call center/service center environment.
  • Solid understanding of medical scheduling workflows, clinic operations, and patient access protocols.
  • Proven success tracking KPIs, call queues, and performance analytics to improve operations.
  • Exceptional communication and interpersonal skills with confidence to collaborate with physicians and executive leadership.

Preferred Skills
  • Experience with EHR & Medical Systems.
  • Background in operational scheduling within Orthopedics or high-volume surgical/specialty practice.
  • Experience managing hybrid or remote workforces.
  • Familiarity with phone queue management, ACD tools, and reporting dashboards.
  • Strong conflict resolution and resilience skills.
  • Ability to identify bottlenecks in workflows and optimize processes for efficiency.

Benefits
  • Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
  • Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
  • 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
  • Short Term Disability Insurance.
  • Term Life Insurance Plan.

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
Any required state or Joint Commission training is compensated at the state or local minimum wage rate.
* As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
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About Medix Staffing Solutions

Sourced by ZipRecruiter

Since 2001, we’ve been dedicated to helping you achieve your goals. Medix was created to become a leading provider of workforce solutions for clients and candidates across the healthcare and life sciences industries. Today, we are that leader. Headquartered in Chicago, we have 23 offices across the United States, and staff talent around the world. Medix is committed to fulfilling our core purpose as an organization: to positively impact the lives of our talent, clients, and teammates through employment, philanthropy, and opportunity. The combination of purpose and values has nurtured our thriving culture that encourages our internal team to excel at work and in everyday life.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

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