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1St Shift Healthcare Call Center Jobs (NOW HIRING)

Liveops

Healthcare Call Center Manager

Proven Experience managing teams * 3+ years of experience in call center industry or related field ... care. As pioneers in the flexible workforce model, we bring global reach with unmatched ...

HireTalent

TEMP_NEO_Call Center Representative

Manhattan, NY · On-site

$17.75 - $22/hr

Call Center Representative Find a call center rep in New York with healthcare industry experience - we need someone with high volume calling experience with at least 4 years. Additional requirements ...

Avcend

Call Center Representative

Cary, NC · On-site

$20.40/hr

Regular Shift: 11:30 AM - 8:00 PM, Monday-Friday or Tuesday-Saturday * Rotating Saturdays: Once per ... Pharmacy or healthcare call center experience * Medical office experience or medical terminology ...

LA Health Solutions

Call Center Representative

Metairie, LA · On-site

$14.50 - $18/hr

Monarch Medical Management is seeking a dependable and compassionate Call Center Representative to join our fast-paced, high call volume healthcare call center. As the first point of contact for our ...

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1St Shift Healthcare Call Center information

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How much do 1st shift healthcare call center jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for 1st shift healthcare call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between 1St Shift Healthcare Call Center vs Medical Customer Service Representative?

Aspect1St Shift Healthcare Call CenterMedical Customer Service Representative
CredentialsHigh school diploma, healthcare knowledge often preferredHigh school diploma, healthcare or medical terminology knowledge beneficial
Work EnvironmentCall center setting, inbound/outbound calls, fast-pacedOffice setting, handling patient inquiries, administrative tasks
Employer & IndustryHealthcare providers, insurance companies, medical facilitiesHospitals, clinics, insurance companies, healthcare organizations

Both roles involve assisting patients or clients over the phone within healthcare settings. The main difference is that 1St Shift Healthcare Call Center jobs focus on managing high call volumes in a call center environment, while Medical Customer Service Representatives often handle more personalized patient interactions and administrative tasks. Understanding these distinctions can help job seekers choose the role that best fits their skills and career goals.

What is the best position in a 1st Shift Healthcare Call Center?

In a 1st shift healthcare call center, roles such as Customer Service Representative or Patient Support Specialist are common entry-level positions that handle patient inquiries and appointment scheduling. The best position depends on individual skills and career goals, with supervisory or team lead roles offering more responsibility and higher pay as experience increases.

What is the easiest 1st Shift Healthcare Call Center job that pays well?

In a 1st shift healthcare call center, entry-level customer service roles such as medical appointment schedulers or insurance verification agents are often considered easier and offer competitive pay. These positions typically require good communication skills, basic computer knowledge, and may offer training, making them accessible for new workers seeking decent wages.

What cities are hiring for 1St Shift Healthcare Call Center jobs?

Cities with the most 1St Shift Healthcare Call Center job openings:

What are the most commonly searched types of Healthcare Call Center jobs?

The most popular types of Healthcare Call Center jobs are:

What states have the most 1St Shift Healthcare Call Center jobs?

States with the most job openings for 1St Shift Healthcare Call Center jobs include:

1St Shift Healthcare Call Center jobs near you

Healthcare Call Center Representative Scheduler

Baptist Health

Louisville, KY • On-site

$15.25 - $19.25/hr

Full-time

Re-posted 21 days ago

Baptist Health South Florida rating

8.1

Company rating: 8.1 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

1st of 24 rated health and beauty retailers

Job description

Summary
Job Description:
Baptist Health Medical Group is looking for a Medical Call Center Rep. (Scheduler) to join our team at our Patient Connection Hub.
This is the job you've been waiting for! In an effort to help improve the customer service experience and streamline the appointment scheduling process for our patients, Baptist has created the Patient Connection Hub, a state-of-the-art healthcare call center. Agents are trained to field calls from patients to their Baptist Health Medical Group providers across the state to schedule appointments, complete referrals, retrieve medical records, and provide other services. The hub is a one-stop experience designed to streamline patient and provider communication.
  • 1st shift hours
  • Paid training
  • Position will be transitioning to Work-from-Home after set criteria has been met

This position is for the Patient Connection Hub located at 1901 Campus Pl, Jeffersontown, KY 40299.
Position Responsibilities
  • Works in a fast paced, call center environment accepting incoming calls promptly and makes outbound calls in a professional and courteous manner.
  • Schedules appointments electronically for new and established patients, collects and inputs information into our electronic EHR while maintaining a high degree of accuracy.
  • Independently works to resolve patient and provider questions related to patient care referrals, pre-authorizations/pre-certifications and insurance verifications.
  • Indexes medical records according to defined processes.
  • Demonstrates the highest level of commitment, compassion and customer service for all of our patients, providers and other team members.
  • Possesses and displays excellent verbal and written communication skills with ability to convey information in a clear, focused and concise manner while following proper grammar rules.
  • Demonstrates strong telephone communication and etiquette skills.
  • Maintain composure during moments of stress and maintain a helpful disposition at all times.
  • Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.

Minimum Education, Training, and Experience Required
  • High School Diploma or equivalent.
  • Strong computer skills.
  • Strong research and problem-solving abilities.
  • Must be able to successfully pass a thorough background check and drug screen.
  • Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.

Preferred Skills
  • Prior medical office experience or prior call center experience
  • Prior experience in pre-registration and/or scheduling

call center, customer service
Work Experience
Education
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Health is an Equal Employment Opportunity employer.

What Baptist Health South Florida employees say

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About Baptist Health South Florida

Sourced by ZipRecruiter

Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World's Most Ethical Companies.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Miami, FL, US

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