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1St Shift Healthcare Call Center Jobs (NOW HIRING)

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

... first point of contact for patients, families, and providers. This role ensures accurate ... Provide accurate information about healthcare services, policies, and procedures. * Document all ...

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

... first point of contact for patients, families, and providers. This role ensures accurate ... Provide accurate information about healthcare services, policies, and procedures. * Document all ...

Avery Partners

Call Center

Marietta, GA · On-site

$18 - $20/hr

... first point of contact for patients while supporting a growing women's health team. This role ... Fully remote after training Supportive healthcare team environment Consistent weekday schedule ...

Independent Living Systems LLC

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete ... for first call resolution in all interactions. * Collaborate with internal and external ...

Age Rejuvenation

Call Center Associate

Tampa, FL · On-site

$20 - $22/hr

... first step toward improving their health and wellness, this may be the perfect opportunity for you ... healthcare, medical aesthetics, wellness, fitness, or related industries Experience handling ...

SNI USA Inc

Call Center

Saint Petersburg, FL · On-site

$19/hr

SNI Companies is looking for seasonal Call Center Representatives. You will be working in a ... Tentatively the first week of December Schedule: Monday - Friday Hours: 8:00 AM - 5:00 PM (1-hour ...

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All Jobs1st shift JobsBusiness JobsCustomer Service JobsCall Center Representative Jobs1St Shift Healthcare Call Center Jobs

1St Shift Healthcare Call Center information

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$17

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How much do 1st shift healthcare call center jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for 1st shift healthcare call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between 1St Shift Healthcare Call Center vs Medical Customer Service Representative?

Aspect1St Shift Healthcare Call CenterMedical Customer Service Representative
CredentialsHigh school diploma, healthcare knowledge often preferredHigh school diploma, healthcare or medical terminology knowledge beneficial
Work EnvironmentCall center setting, inbound/outbound calls, fast-pacedOffice setting, handling patient inquiries, administrative tasks
Employer & IndustryHealthcare providers, insurance companies, medical facilitiesHospitals, clinics, insurance companies, healthcare organizations

Both roles involve assisting patients or clients over the phone within healthcare settings. The main difference is that 1St Shift Healthcare Call Center jobs focus on managing high call volumes in a call center environment, while Medical Customer Service Representatives often handle more personalized patient interactions and administrative tasks. Understanding these distinctions can help job seekers choose the role that best fits their skills and career goals.

What is the best position in a 1st Shift Healthcare Call Center?

In a 1st shift healthcare call center, roles such as Customer Service Representative or Patient Support Specialist are common entry-level positions that handle patient inquiries and appointment scheduling. The best position depends on individual skills and career goals, with supervisory or team lead roles offering more responsibility and higher pay as experience increases.

What is the easiest 1st Shift Healthcare Call Center job that pays well?

In a 1st shift healthcare call center, entry-level customer service roles such as medical appointment schedulers or insurance verification agents are often considered easier and offer competitive pay. These positions typically require good communication skills, basic computer knowledge, and may offer training, making them accessible for new workers seeking decent wages.

What cities are hiring for 1St Shift Healthcare Call Center jobs?

Cities with the most 1St Shift Healthcare Call Center job openings:

What are the most commonly searched types of Healthcare Call Center jobs?

The most popular types of Healthcare Call Center jobs are:

What states have the most 1St Shift Healthcare Call Center jobs?

States with the most job openings for 1St Shift Healthcare Call Center jobs include:

1St Shift Healthcare Call Center jobs near you

Call Center Quality Assurance Manager

USA Clinics Group

Northbrook, IL • On-site

$26 - $29/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Why USA Clinics Group?

Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we’ve grown into the nation’s largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. Our mission is simple: deliver life-changing, minimally invasive care, close to home.

We’re building a culture where innovation, compassion, and accountability thrive. While proud of our growth, we’re even more excited about what’s ahead, and the team we’re building to get there. We look forward to meeting you!

Why You'll Love Working with us:

???? Rapid career advancement          ???? Competitive compensation package

???? Positive, team-oriented environment  ???? Work with cutting-ed technology

???? Make a real impact on patients’ lives  ???? Join a fast-growing, mission-driven company

Position Summary:

As the Quality Assurance Manager, you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience across all patient communication channels, including inbound/outbound calls, digital correspondence, and scheduling workflows.

You will oversee the QA evaluation process, coach and develop team members, and collaborate with leadership to establish and refine quality standards. This role requires strategic thinking, people leadership, and a strong understanding of performance metrics in a healthcare call center environment.

Position Details:

  • Location: Northbrook, IL
  • Schedule: Full-time, Monday through Friday, eight-hour shifts with flexible 6:30am - 9am start times
  • Bilingual Preferred: (English & Spanish)
  • Compensation: $26-$29/hr based on experience and qualifications.

Key Responsibilities:

    • Lead the development and implementation of QA processes and standards for inbound, outbound, and automated patient communications.
    • Manage a team of QA Specialists, ensuring timely and consistent evaluations and coaching sessions.
    • Analyze performance trends across the call center and recommend process improvements and training needs.
    • Own and continuously refine QA scorecards and assessment tools to align with business goals and KPIs.
    • Partner with training and operations teams to support new hire onboarding, upskilling, and ongoing development.
    • Organize and facilitate regular QA calibration sessions and quality huddles across cross-functional teams.
    • Provide insights and reports to leadership based on evaluation findings, ensuring accountability and action.
    • Support call center peak times to maintain hands-on operational understanding and process proficiency.
    • Stay involved in call handling and new initiative testing to maintain real-time knowledge of systems and procedures.
    • May be required to work one weekend every three weeks to complete evaluations and support operations.

Requirements

  • Minimum 2–3 years of experience in a quality assurance or team leadership role within a healthcare call center or similar environment
  • Strong understanding of call center operations, KPIs, and customer service best practices
  • Experience developing or managing QA scorecards, coaching processes, and training feedback loops
  • Excellent interpersonal and communication skills with a focus on coaching and collaboration
  • Proficient in Microsoft Office Suite and call center systems (e.g., phone monitoring, scheduling, or CRM platforms)
  • High attention to detail with the ability to analyze data and identify actionable trends
  • Passion for improving patient experience and team performance

Benefits

  • Health insurance (medical, dental, vision)
  • Retirement Plan
  • Paid time off (PTO) (vacation, sick)