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Healthcare Call Center Supervisor Jobs (NOW HIRING)

Kinwell

Healthcare Call Center Representative

Redmond, WA

$18 - $22.50/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing patients.This role provides exceptional customer service by answering calls, scheduling appointments ...

DirectedLINK LLC

Call Center Supervisor

Los Angeles, CA

$80K - $100K/yr

Call Center Supervisor (Night Shift) Employment Type: Full-time Compensation Range: $80,000 - $100,000 annually Location: Los Angeles, CA Work Schedule: Onsite, Night Shift Industry: Legal Services ...

ARStrat

Call Center Supervisor- Remote

Manitowoc, WI · Remote

Remote (Need to pass internet speed test) Department: Healthcare Operations / Call Center Reports ... The Supervisor is responsible for coaching, developing, and motivating teammates to meet ...

Modaxo - Elovate

Call Center Supervisor

El Paso, TX · On-site

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location El Paso, TX Travel Minimal FLSA Status Exempt (Salaried) Role Summary The Call Center Supervisor ...

ARStrat

Call Center Supervisor- Remote

Manitowoc, WI · On-site +1

$50K/yr

Remote (Need to pass internet speed test) Department: Healthcare Operations / Call Center Reports ... The Supervisor is responsible for coaching, developing, and motivating teammates to meet ...

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Healthcare Call Center Supervisor information

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$29.5K

$63.8K

$109.5K

How much do healthcare call center supervisor jobs pay per year?

As of Jul 16, 2026, the average yearly pay for healthcare call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Healthcare Call Center Supervisor, and why are they important?

To thrive as a Healthcare Call Center Supervisor, you need experience in healthcare customer service, strong leadership abilities, and a background in supervising teams, often supported by a bachelor's degree or equivalent experience. Familiarity with call center software, customer relationship management (CRM) systems, and knowledge of HIPAA regulations are typically required. Excellent communication, problem-solving skills, and the ability to motivate and coach staff set outstanding supervisors apart. These skills ensure efficient operations, high-quality patient interactions, and compliance with healthcare standards in a demanding environment.

What does a Healthcare Call Center Supervisor do?

A Healthcare Call Center Supervisor oversees the daily operations of a call center that handles patient inquiries, appointment scheduling, and other healthcare-related communications. They manage a team of call center agents, provide training and coaching, and ensure that service standards and compliance regulations are met. Supervisors also monitor call metrics, resolve escalated issues, and work to improve patient satisfaction and efficiency within the call center.

What are some common challenges faced by Healthcare Call Center Supervisors, and how can they be addressed?

Healthcare Call Center Supervisors often encounter challenges such as high call volumes, managing diverse teams, and ensuring consistent quality of patient interactions. Balancing the need to meet performance metrics while supporting staff morale can be demanding. Effective supervisors address these issues by providing regular coaching, implementing clear communication protocols, and utilizing workforce management tools to optimize scheduling. Fostering an environment of continuous feedback and professional development also helps reduce turnover and improve service quality.

What is the difference between Healthcare Call Center Supervisor vs Healthcare Customer Service Representative?

AspectHealthcare Call Center SupervisorHealthcare Customer Service Representative
CredentialsHigh school diploma or equivalent; leadership experience often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center staff, manages operations, ensures qualityHandles inbound calls, assists patients, provides information
Employer & Industry UsageHealthcare providers, insurance companies, hospitalsHealthcare providers, insurance companies, hospitals
Common Search & Comparison IntentUnderstanding supervisory roles, management dutiesCustomer service tasks, patient interaction

The Healthcare Call Center Supervisor oversees call center staff and manages daily operations, requiring leadership skills and experience. In contrast, the Healthcare Customer Service Representative primarily handles patient inquiries and provides support. While both roles work in healthcare settings and involve communication skills, the supervisor has additional responsibilities related to team management and quality assurance.

More about Healthcare Call Center Supervisor jobs
What cities are hiring for Healthcare Call Center Supervisor jobs? Cities with the most Healthcare Call Center Supervisor job openings:
What states have the most Healthcare Call Center Supervisor jobs? States with the most job openings for Healthcare Call Center Supervisor jobs include:
What job categories do people searching Healthcare Call Center Supervisor jobs look for? The top searched job categories for Healthcare Call Center Supervisor jobs are:
Healthcare Call Center Supervisor jobs near you
Infographic showing various Healthcare Call Center Supervisor job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.
Call Center Supervisor- Onsite Sugarland,Tx

Call Center Supervisor- Onsite Sugarland,Tx

GetixHealth

Sugar Land, TX

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

GetixHealth rating

6.2

Company rating: 6.2 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

336th of 451 rated business services

Job description

Call Center Supervisor – Early Out Services


The Call Center Supervisor for Early Out Services leads day-to-day call center operations, driving team performance, delivering exceptional patient experiences, and supporting overall revenue cycle goals. This role is responsible for coaching and developing staff, ensuring compliance, and maintaining high standards of productivity, quality, and patient-centered service.

Key Responsibilities:

Operations & Performance Management

  • Oversee daily call center operations, ensuring productivity, service levels, and quality standards are consistently met
  • Monitor performance metrics and analyze reports to identify trends, gaps, and improvement opportunities
  • Provide real-time coaching, feedback, and support to team members to drive results
  • Step in during peak periods to assist with inbound calls, patient registration, appointment scheduling, and payment collection
  • Optimize staffing and resources while maintaining budget and operational efficiency

Team Leadership & Development

  • Lead, mentor, and develop a team of call center agents to achieve individual and team goals
  • Foster a positive, team-oriented environment aligned with company values
  • Deliver consistent coaching, recognition, and corrective feedback to improve performance and engagement
  • Support hiring, training, and retention initiatives

Patient Experience & Service Excellence

  • Ensure all patient interactions are handled with professionalism, empathy, and accuracy
  • Resolve escalated patient concerns and complaints in a timely and effective manner
  • Educate patients on billing, insurance, and financial responsibilities
  • Support financial counseling referrals when appropriate

Compliance & Documentation

  • Ensure accurate documentation of patient interactions, insurance details, and account updates
  • Maintain compliance with HIPAA and company policies at all times
  • Monitor quality assurance standards and ensure adherence to regulatory requirements

Process Improvement & Strategy

  • Identify and implement process improvements to increase efficiency, reduce errors, and enhance the patient experience
  • Support leadership with tactical planning and execution of strategic initiatives
Qualifications:
  • High school diploma required; Associate’s or Bachelor’s degree preferred
  • 2+ years in a healthcare call center or revenue cycle environment
  • 1+ year of supervisory or leadership experience
  • Strong knowledge of insurance verification, billing, and patient registration
  • Proficiency with Microsoft Office and call center systems
  • Strong leadership, communication, and problem-solving skills
  • Working knowledge of HIPAA and PHI handling
  • Bilingual (English/Spanish) preferred
Compensation:
  • Salary: $50,000
  • Bonus Potential: Eligible for a monthly bonus based on teams' performance.
Benefits & Incentives:
  • Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment.
  • Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
  • 401(k) Plan: Eligible to participate in the company’s 401(k) plan after 6 months of continuous service.
  • Paid Time Off (PTO): Start accruing PTO from your very first day of employment.
  • Flexible Benefits: Customize your benefits package to fit your personal and family needs.
Why join GetixHealth?: 

Founded in 1992, GetixHealth is a trusted leader in healthcare revenue cycle management, with offices across the U.S. and India. We’re more than revenue cycle experts—we’re a mission-driven team dedicated to helping healthcare organizations improve financial outcomes while delivering compassionate care. With over 1,800 employees, we foster a culture that values professionalism, innovation, and—above all—people.

ARStrat/GetixHealth is an equal employment opportunity employer and participates in E-Verify.

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