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Healthcare Call Center Supervisor Jobs (NOW HIRING)

Intelicare Direct

Call Center Supervisor

San Diego, CA · On-site

Intelicare Direct is an expanding membership-care call center located in San Diego. We are a leader ... The Call Center Supervisor manages a team of Membership Care/Customer Service Agents and Team Lead ...

Kinwell

Healthcare Call Center Representative

Redmond, WA

$18 - $22.50/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing patients.This role provides exceptional customer service by answering calls, scheduling appointments ...

DirectedLINK LLC

Call Center Supervisor

Los Angeles, CA

$80K - $100K/yr

Call Center Supervisor (Night Shift) Employment Type: Full-time Compensation Range: $80,000 - $100,000 annually Location: Los Angeles, CA Work Schedule: Onsite, Night Shift Industry: Legal Services ...

ARStrat

Call Center Supervisor- Remote

Manitowoc, WI · Remote

Remote (Need to pass internet speed test) Department: Healthcare Operations / Call Center Reports ... The Supervisor is responsible for coaching, developing, and motivating teammates to meet ...

Modaxo - Elovate

Call Center Supervisor

El Paso, TX · On-site

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location El Paso, TX Travel Minimal FLSA Status Exempt (Salaried) Role Summary The Call Center Supervisor ...

Bestway Rental, Inc.

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

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Healthcare Call Center Supervisor information

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$29.5K

$63.8K

$109.5K

How much do healthcare call center supervisor jobs pay per year?

As of Jul 15, 2026, the average yearly pay for healthcare call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Healthcare Call Center Supervisor, and why are they important?

To thrive as a Healthcare Call Center Supervisor, you need experience in healthcare customer service, strong leadership abilities, and a background in supervising teams, often supported by a bachelor's degree or equivalent experience. Familiarity with call center software, customer relationship management (CRM) systems, and knowledge of HIPAA regulations are typically required. Excellent communication, problem-solving skills, and the ability to motivate and coach staff set outstanding supervisors apart. These skills ensure efficient operations, high-quality patient interactions, and compliance with healthcare standards in a demanding environment.

What does a Healthcare Call Center Supervisor do?

A Healthcare Call Center Supervisor oversees the daily operations of a call center that handles patient inquiries, appointment scheduling, and other healthcare-related communications. They manage a team of call center agents, provide training and coaching, and ensure that service standards and compliance regulations are met. Supervisors also monitor call metrics, resolve escalated issues, and work to improve patient satisfaction and efficiency within the call center.

What are some common challenges faced by Healthcare Call Center Supervisors, and how can they be addressed?

Healthcare Call Center Supervisors often encounter challenges such as high call volumes, managing diverse teams, and ensuring consistent quality of patient interactions. Balancing the need to meet performance metrics while supporting staff morale can be demanding. Effective supervisors address these issues by providing regular coaching, implementing clear communication protocols, and utilizing workforce management tools to optimize scheduling. Fostering an environment of continuous feedback and professional development also helps reduce turnover and improve service quality.

What is the difference between Healthcare Call Center Supervisor vs Healthcare Customer Service Representative?

AspectHealthcare Call Center SupervisorHealthcare Customer Service Representative
CredentialsHigh school diploma or equivalent; leadership experience often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center staff, manages operations, ensures qualityHandles inbound calls, assists patients, provides information
Employer & Industry UsageHealthcare providers, insurance companies, hospitalsHealthcare providers, insurance companies, hospitals
Common Search & Comparison IntentUnderstanding supervisory roles, management dutiesCustomer service tasks, patient interaction

The Healthcare Call Center Supervisor oversees call center staff and manages daily operations, requiring leadership skills and experience. In contrast, the Healthcare Customer Service Representative primarily handles patient inquiries and provides support. While both roles work in healthcare settings and involve communication skills, the supervisor has additional responsibilities related to team management and quality assurance.

More about Healthcare Call Center Supervisor jobs
What cities are hiring for Healthcare Call Center Supervisor jobs? Cities with the most Healthcare Call Center Supervisor job openings:
What states have the most Healthcare Call Center Supervisor jobs? States with the most job openings for Healthcare Call Center Supervisor jobs include:
What job categories do people searching Healthcare Call Center Supervisor jobs look for? The top searched job categories for Healthcare Call Center Supervisor jobs are:
Healthcare Call Center Supervisor jobs near you
Infographic showing various Healthcare Call Center Supervisor job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.
Call Center Supervisor

Call Center Supervisor

Intelicare Direct

San Diego, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 22 days ago

Job description

Intelicare Direct is an expanding membership-care call center located in San Diego. We are a leader in providing customer support and business for companies looking to create an external customer service platform. We pride ourselves in providing flexible, high quality customer support solutions with an emphasis on inbound technical support and customer service.
  • Medical, Dental, Vision, and Voluntary Life (1st day of the month following 30 days of employment)
  • 401k plan with matching 4% contribution (after 6 months of employment)
  • Company paid LTD, Basic Employee Life Insurance and AD&D
  • Dog & child friendly environment
  • Paid Weekly
  • Smoke-free & Drug/Alcohol free work environment

Job Summary: The Call Center Supervisor manages a team of Membership Care/Customer Service Agents and Team Lead(s) to ensure policies and procedures are followed, and performance standards are met. Additionally, the Call Center Supervisor will assess and monitor Agents' performance while providing coaching to ensure quality and continuous improvement.
The Call Center Supervisor will supervise an assigned team.
Essential Duties and Responsibilities:
  • Responsible for an assigned team of Customer Service Agents and Team Lead(s).
  • Monitors productivity of customer service representatives
  • Reviews and monitors call queues and generates regular and ad-hoc reports
  • Monitors individual and team results against revenue and performance goals
  • Takes calls and acts as an escalation point for customer issues
  • Plans and conducts meetings, coordinates and supports other teams as needed
  • Performs disciplinary actions, attendance notifications, performance

Supervisory Responsibilities:
  • Oversees and coordinates the work activities of assigned team
  • Responsible for supervising processes and selecting, hiring, coaching and disciplinary actions of team
  • Meets regularly with team members and peers to ensure department is able to meet the needs/goals of the department

Qualifications (Knowledge, Skills and/or Abilities):
  • Knowledge of call center dynamics
  • Minimum of three (3) years of experience in a call center workforce department
  • High attention to detail
  • Strong organizational skills?Competencies:
  • The Call Center Supervisor will work independently, proactively while exercising sound judgement in a fast paced results driven environment that requires attention to detail. The ability to remain organized and flexible while multitasking and prioritizing is a requirement.
  • The Call Center Supervisor must have excellent communication skills and interpersonal skills to work effectively and collaboratively in a team environment.

Minimum Education and/or Experience:
Bachelor degree preferred, or a combination of post-secondary education and one year of supervisory experience. One to two years of supervisory experience.
  • Three years working in a call center environment with at least one year as a team lead.
  • One year of coaching or training staff.

Language Skills:
  • Strong verbal and written English communication skills.
  • Must have excellent communication and interpersonal skills
  • Excellent verbal and written skills.

Mathematical Skills:
As required to perform essential job duties and responsibilities.
How to Apply:
All applicants must complete online application. Please visit http://www.intelicaredirect.com/careers to complete the process.

Apply