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Healthcare Call Center Supervisor Jobs (NOW HIRING)

Monumenthealth

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

... healthcare services. Opportunity for performance-based bonuses tied to quality, efficiency, and patient satisfaction metrics. This position reports to the Call Center Supervisor(s). Essential ...

TEKsystems

Call Center Supervisor

Louisville, KY

$21 - $24/hr

... customer service / call center environment * Passionate problem solver/out of the box thinker ... Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time ...

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Healthcare Call Center Supervisor information

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$29.5K

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$109.5K

How much do healthcare call center supervisor jobs pay per year?

As of Sep 9, 2026, the average yearly pay for healthcare call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What does a healthcare call center supervisor do?

A Healthcare Call Center Supervisor oversees the daily operations of a call center that handles patient inquiries, appointment scheduling, and other healthcare-related communications. They manage a team of call center agents, provide training and coaching, and ensure that service standards and compliance regulations are met. Supervisors also monitor call metrics, resolve escalated issues, and work to improve patient satisfaction and efficiency within the call center.

What are the key skills and qualifications needed to thrive as a healthcare call center supervisor?

To thrive as a Healthcare Call Center Supervisor, you need experience in healthcare customer service, strong leadership abilities, and a background in supervising teams, often supported by a bachelor's degree or equivalent experience. Familiarity with call center software, customer relationship management (CRM) systems, and knowledge of HIPAA regulations are typically required. Excellent communication, problem-solving skills, and the ability to motivate and coach staff set outstanding supervisors apart. These skills ensure efficient operations, high-quality patient interactions, and compliance with healthcare standards in a demanding environment.

What are some common challenges faced by healthcare call center supervisors, and how can they be addressed?

Healthcare Call Center Supervisors often encounter challenges such as high call volumes, managing diverse teams, and ensuring consistent quality of patient interactions. Balancing the need to meet performance metrics while supporting staff morale can be demanding. Effective supervisors address these issues by providing regular coaching, implementing clear communication protocols, and utilizing workforce management tools to optimize scheduling. Fostering an environment of continuous feedback and professional development also helps reduce turnover and improve service quality.

What is the difference between Healthcare Call Center Supervisor vs Healthcare Customer Service Representative?

AspectHealthcare Call Center SupervisorHealthcare Customer Service Representative
CredentialsHigh school diploma or equivalent; leadership experience often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center staff, manages operations, ensures qualityHandles inbound calls, assists patients, provides information
Employer & Industry UsageHealthcare providers, insurance companies, hospitalsHealthcare providers, insurance companies, hospitals
Common Search & Comparison IntentUnderstanding supervisory roles, management dutiesCustomer service tasks, patient interaction

The Healthcare Call Center Supervisor oversees call center staff and manages daily operations, requiring leadership skills and experience. In contrast, the Healthcare Customer Service Representative primarily handles patient inquiries and provides support. While both roles work in healthcare settings and involve communication skills, the supervisor has additional responsibilities related to team management and quality assurance.

How much do healthcare call center supervisors make in the US?

Healthcare call center supervisors in the US typically earn between $45,000 and $65,000 annually, with the median salary around $55,000. Salaries can vary based on experience, location, and the size of the organization, and the role often requires strong communication and management skills.
More about Healthcare Call Center Supervisor jobs

What cities are hiring for Healthcare Call Center Supervisor jobs?

Cities with the most Healthcare Call Center Supervisor job openings:

What states have the most Healthcare Call Center Supervisor jobs?

States with the most job openings for Healthcare Call Center Supervisor jobs include:

What are popular job titles related to Healthcare Call Center Supervisor jobs?

For Healthcare Call Center Supervisor jobs, the most frequently searched job titles are:

Healthcare Call Center Supervisor jobs near you
Infographic showing various Healthcare Call Center Supervisor job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 69% Full Time, 14% Part Time, and 15% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Supervisor - Call Center

Maryland Heights, MO • On-site

Realtime Results, LLC
Business Management Consulting • 501 - 1,000 employees
Learn more about Realtime Results, LLCexternal

Full-time

Medical, Retirement, PTO

Posted 5 days ago

Job description

Realtime Results is hiring a Call Center Supervisor to lead a team of call center agents handling product recall inquiries for our clients. Reporting to the Operations Manager and working closely with our Senior Supervisor, you'll coach agents, improve service metrics, and help keep our recall process running smoothly for the businesses that depend on us.
What You'll Do
  • Work directly with the Senior Supervisor to manage a team of call center agents handling product recall inquiries
  • Handle escalated calls and resolve customer complaints with a strong service mentality
  • Monitor and improve customer service metrics and recall processes and procedures
  • Help ensure agents follow established protocols for handling recall inquiries
  • Mentor agents and solve problems to help the team hit daily, weekly, and monthly goals
  • Give agents regular feedback, conduct monthly check-ins, and lead annual performance reviews
  • Track call volume, response time, and customer satisfaction; identify areas for process improvement
  • Recommend enhancements that improve productivity, efficiency, and overall program performance
  • Prepare agent schedules and manage timecard approval with Payroll
  • Ensure compliance with company policy, including attendance and PCI compliance
  • Participate in hiring, onboarding, and training new agents
  • Attend weekly Product Recall meetings and follow up on assigned action items

Requirements
High school diploma or equivalent required
2+ years of call center experience; team lead or supervisory experience preferred
Proficient in Microsoft Word and Excel
Strong leadership, coaching, and motivational skills
Excellent customer service mentality
Background in call processing and customer service principles
Strong communication, organizational, and time management skills
About Realtime Results
Realtime Results brings a technology-centric approach to every business unit we run, powered by tools like our Open Door Solution, a mobile platform connecting field teams to back-office operations. Recall Results, our recall management division, helps clients reduce cost, gain efficiency, and grow revenue through recall management, call center support, and logistics services.
Realtime Results is an equal opportunity employer, committed to a workplace free from discrimination and bias, and to a diverse, inclusive team where everyone is valued.
Benefits
  • Private Health Insurance
  • 401(k) with Company Automatic Contribution
  • Paid Time Off
  • This position is eligible for annual company-wide bonuses based on company success

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