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Healthcare Call Center Supervisor Jobs (NOW HIRING)

Conduent, Inc.

Remote Healthcare Call Center Representative

NC · Remote

$15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote Call Center Representative Our call center associates are members of a supportive team. Your ... Health benefits, medical, dental, and vision is available on the 1st of employment. * Fully work ...

RemX

Be Seen First

Remote Call Center Supervisor (Experience Required)

Memphis, TN · Remote

$25/hr

  • Medical

  • Dental

  • Vision

Join our team as a Remote Call Center Supervisor (US-Based Only)! In this role, you'll oversee daily call center performance, mentor and support frontline agents, and serve as the vital link between ...

kgs

Call Center Supervisor (Swing shift)

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Call Center Supervisor (Swing Shift) to support the daily operations of our IT Call Center serving ... We offer competitive compensation and an extraordinary benefits package including health, dental ...

Berkshire Bank

Call Center Supervisor

Pittsfield, MA · On-site

$20.50 - $32.12/hr

Minimum 1-year Call Center experience * Minimum 6-12 months in Berkshire Bank Call Center * Experience with working in and supervising teams in a remote environment. Flexible work schedule ...

prwt

Call Center Supervisor

Philadelphia, PA

Possess at least three (3) years prior experience in the performance of call center functions * Possess at least two years previous supervisory/management experience; or equivalent combination of ...

Centurylink

Call Center Supervisor

Des Moines, IA · On-site

Supervisor Technical Support: • Lead, coach and motivate team of union employees (18-25) to consistently meet and/or exceed daily, weekly and monthly call center objectives. • Clearly communicate ...

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Healthcare Call Center Supervisor information

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$29.5K

$63.8K

$109.5K

How much do healthcare call center supervisor jobs pay per year?

As of Aug 19, 2026, the average yearly pay for healthcare call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What does a healthcare call center supervisor do?

A Healthcare Call Center Supervisor oversees the daily operations of a call center that handles patient inquiries, appointment scheduling, and other healthcare-related communications. They manage a team of call center agents, provide training and coaching, and ensure that service standards and compliance regulations are met. Supervisors also monitor call metrics, resolve escalated issues, and work to improve patient satisfaction and efficiency within the call center.

What are the key skills and qualifications needed to thrive as a healthcare call center supervisor?

To thrive as a Healthcare Call Center Supervisor, you need experience in healthcare customer service, strong leadership abilities, and a background in supervising teams, often supported by a bachelor's degree or equivalent experience. Familiarity with call center software, customer relationship management (CRM) systems, and knowledge of HIPAA regulations are typically required. Excellent communication, problem-solving skills, and the ability to motivate and coach staff set outstanding supervisors apart. These skills ensure efficient operations, high-quality patient interactions, and compliance with healthcare standards in a demanding environment.

What are some common challenges faced by healthcare call center supervisors, and how can they be addressed?

Healthcare Call Center Supervisors often encounter challenges such as high call volumes, managing diverse teams, and ensuring consistent quality of patient interactions. Balancing the need to meet performance metrics while supporting staff morale can be demanding. Effective supervisors address these issues by providing regular coaching, implementing clear communication protocols, and utilizing workforce management tools to optimize scheduling. Fostering an environment of continuous feedback and professional development also helps reduce turnover and improve service quality.

What is the difference between Healthcare Call Center Supervisor vs Healthcare Customer Service Representative?

AspectHealthcare Call Center SupervisorHealthcare Customer Service Representative
CredentialsHigh school diploma or equivalent; leadership experience often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center staff, manages operations, ensures qualityHandles inbound calls, assists patients, provides information
Employer & Industry UsageHealthcare providers, insurance companies, hospitalsHealthcare providers, insurance companies, hospitals
Common Search & Comparison IntentUnderstanding supervisory roles, management dutiesCustomer service tasks, patient interaction

The Healthcare Call Center Supervisor oversees call center staff and manages daily operations, requiring leadership skills and experience. In contrast, the Healthcare Customer Service Representative primarily handles patient inquiries and provides support. While both roles work in healthcare settings and involve communication skills, the supervisor has additional responsibilities related to team management and quality assurance.

How much do healthcare call center supervisors make in the US?

Healthcare call center supervisors in the US typically earn between $45,000 and $65,000 annually, with the median salary around $55,000. Salaries can vary based on experience, location, and the size of the organization, and the role often requires strong communication and management skills.
More about Healthcare Call Center Supervisor jobs

What cities are hiring for Healthcare Call Center Supervisor jobs?

Cities with the most Healthcare Call Center Supervisor job openings:

What states have the most Healthcare Call Center Supervisor jobs?

States with the most job openings for Healthcare Call Center Supervisor jobs include:

What job categories do people searching Healthcare Call Center Supervisor jobs look for?

The top searched job categories for Healthcare Call Center Supervisor jobs are:

Healthcare Call Center Supervisor jobs near you
Infographic showing various Healthcare Call Center Supervisor job openings in the United States as of August 2026, with employment types broken down into 3% As Needed, 64% Full Time, 15% Part Time, and 18% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Call Center Representative I - (Arabic or Spanish Speaking preferred)

Neighborhood Healthcare

Escondido, CA • On-site, Remote

$22 - $29.41/hr

Full-time

Re-posted 24 days ago

Neighborhood Healthcare rating

7.5

Company rating: 7.5 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 506,563 medical, dental, and behavioral health visits from more than 96,867 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you.

Role Overview

As a Healthcare Call Center Representative at Neighborhood Healthcare, you will play a crucial role in ensuring our patients receive the care and assistance they need. You will serve as the first point of contact for patients, responding to their inquiries, providing information, appointment scheduling and guiding them through the healthcare process. Your exceptional communication skills and empathetic nature will help create a positive experience for our patients and their families.

Position will have an option of remote work (in San Diego County or Riverside County) once on-site training completed.

*Please note, this is a temporary full-time position with an anticipated end of assignment in December 2026.*

Why Join Our Patient Navigation- Call Center Team:

  1. Make a Difference: By providing excellent customer service, you will directly contribute to the well-being of patients and their families.
  2. Professional Development: We value continuous learning and offer opportunities for career growth and development within the organization.
  3. Supportive Environment: We foster a positive and inclusive work culture, promoting teamwork, open communication, and work-life balance.
  4. Competitive Compensation: We offer a competitive salary, along with benefits and incentives, to recognize and reward your hard work.
  5. Impactful Work: Your role as a Healthcare Call Center Representative will be critical in shaping the patient experience and improving our services.

Join our team of dedicated professionals who are passionate about healthcare and committed to providing exceptional service. Apply now to embark on a rewarding career as a Healthcare Call Center Representative with Neighborhood Healthcare, we are #BetterTogether!

Healthcare Call Center Representative I

Requirements:

One year of Customer Service experience preferred

High School Diploma or GED

Arabic/English or Spanish/English bilingual preferred

Pay range: $22.00 to $29.41 per hour, depending on experience.

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.

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