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Healthcare Call Center Supervisor Jobs (NOW HIRING)

kgs

Call Center Supervisor (Nights)

Nashville, TN · On-site

... Call Center Supervisor (Nights) to support the daily operations of our IT Call Center serving ... We offer competitive compensation and an extraordinary benefits package including health, dental ...

kgs

Call Center Supervisor (Nights)

Nashville, TN · On-site

... Call Center Supervisor (Nights) to support the daily operations of our IT Call Center serving ... We offer competitive compensation and an extraordinary benefits package including health, dental ...

Transdev

Call Center Supervisor

Tinley Park, IL · On-site

$22.28 - $27.23/hr

Call Center Supervisor Transdev is looking for a Call Center Supervisor to join our team in Tinley Park, IL. We are seeking friendly, customer service-oriented individuals who are dedicated to safety ...

HireTalent

TEMP_NEO_Call Center Representative

Manhattan, NY · On-site

$17.75 - $22/hr

Call Center Representative Find a call center rep in New York with healthcare industry experience - we need someone with high volume calling experience with at least 4 years. Additional requirements ...

ASM Research

Call Center Supervisor

The Call Center Supervisor provides advanced support to the SSA Ticket to Work Help Line by assisting Call Center Management with daily operations. This role directs and supervises Beneficiary ...

Maximus

Limited Service Call Center Supervisor

VA · On-site +1

The Call Center Supervisor is responsible for overseeing the day-to-day operations for call center ... for health care coverage and enroll in a plan. This is a temporary position created for open ...

MCI Careers

Call Center Supervisor

Savannah, GA

... healthcare, retail, government, education, telecom, technology e-commerce, and financial services ... call center environment. The Customer Service Supervisor I position is responsible for ensuring ...

RemX

Be Seen First

Remote Call Center Supervisor (Experience Required)

Memphis, TN · Remote

$25/hr

Join our team as a Remote Call Center Supervisor (US-Based Only)! In this role, you'll oversee daily call center performance, mentor and support frontline agents, and serve as the vital link between ...

kgs

Call Center Supervisor (Swing shift)

Nashville, TN · On-site

... Call Center Supervisor (Swing Shift) to support the daily operations of our IT Call Center serving ... We offer competitive compensation and an extraordinary benefits package including health, dental ...

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

... healthcare services. Opportunity for performance-based bonuses tied to quality, efficiency, and patient satisfaction metrics. This position reports to the Call Center Supervisor(s). Essential ...

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Showing results 21-40

All JobsHealthcare Call Center Supervisor Jobs

Healthcare Call Center Supervisor information

See salary details

$29.5K

$63.8K

$109.5K

How much do healthcare call center supervisor jobs pay per year?

As of Aug 13, 2026, the average yearly pay for healthcare call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a healthcare call center supervisor?

To thrive as a Healthcare Call Center Supervisor, you need experience in healthcare customer service, strong leadership abilities, and a background in supervising teams, often supported by a bachelor's degree or equivalent experience. Familiarity with call center software, customer relationship management (CRM) systems, and knowledge of HIPAA regulations are typically required. Excellent communication, problem-solving skills, and the ability to motivate and coach staff set outstanding supervisors apart. These skills ensure efficient operations, high-quality patient interactions, and compliance with healthcare standards in a demanding environment.

What does a healthcare call center supervisor do?

A Healthcare Call Center Supervisor oversees the daily operations of a call center that handles patient inquiries, appointment scheduling, and other healthcare-related communications. They manage a team of call center agents, provide training and coaching, and ensure that service standards and compliance regulations are met. Supervisors also monitor call metrics, resolve escalated issues, and work to improve patient satisfaction and efficiency within the call center.

What are some common challenges faced by healthcare call center supervisors, and how can they be addressed?

Healthcare Call Center Supervisors often encounter challenges such as high call volumes, managing diverse teams, and ensuring consistent quality of patient interactions. Balancing the need to meet performance metrics while supporting staff morale can be demanding. Effective supervisors address these issues by providing regular coaching, implementing clear communication protocols, and utilizing workforce management tools to optimize scheduling. Fostering an environment of continuous feedback and professional development also helps reduce turnover and improve service quality.

What is the difference between Healthcare Call Center Supervisor vs Healthcare Customer Service Representative?

AspectHealthcare Call Center SupervisorHealthcare Customer Service Representative
CredentialsHigh school diploma or equivalent; leadership experience often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center staff, manages operations, ensures qualityHandles inbound calls, assists patients, provides information
Employer & Industry UsageHealthcare providers, insurance companies, hospitalsHealthcare providers, insurance companies, hospitals
Common Search & Comparison IntentUnderstanding supervisory roles, management dutiesCustomer service tasks, patient interaction

The Healthcare Call Center Supervisor oversees call center staff and manages daily operations, requiring leadership skills and experience. In contrast, the Healthcare Customer Service Representative primarily handles patient inquiries and provides support. While both roles work in healthcare settings and involve communication skills, the supervisor has additional responsibilities related to team management and quality assurance.

More about Healthcare Call Center Supervisor jobs
What cities are hiring for Healthcare Call Center Supervisor jobs? Cities with the most Healthcare Call Center Supervisor job openings:
What states have the most Healthcare Call Center Supervisor jobs? States with the most job openings for Healthcare Call Center Supervisor jobs include:
What job categories do people searching Healthcare Call Center Supervisor jobs look for? The top searched job categories for Healthcare Call Center Supervisor jobs are:
Healthcare Call Center Supervisor jobs near you
Infographic showing various Healthcare Call Center Supervisor job openings in the United States as of August 2026, with employment types broken down into 3% As Needed, 67% Full Time, 15% Part Time, and 15% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Call Center Supervisor - 3075

AbsoluteCare

Baltimore, MD • On-site, Remote

Full-time

Posted 6 days ago

Job description

Job Summary
The Call Center Supervisor provides day-to-day leadership for a designated call center team within the Member Access Center (MAC), ensuring consistent, timely, and accurate member access across markets. This role is accountable for front-line call handling and virtual administrative execution (the "back-office that talks to members"), while reinforcing standardized workflows, documentation accuracy, and service excellence.
Reporting to the Call Center Operations Manager, the Supervisor coaches and develops agents and team leads, manages real-time performance, and resolves member escalations to protect the member experience. The Supervisor partners closely with Workforce Management to support schedule adherence, coverage, and service levels, and collaborates with the Training & QA Specialist to identify training needs, support onboarding readiness, and sustain quality through monitoring and calibration. This position supports a scalable, cross-skilled model and may be assigned to support Mid-Atlantic, Community Support, Ohio, or other MAC call center teams as needed.
Duties and Responsibilities
Team Leadership, Performance Management
  • Provide day-to-day operational supervision for a designated MAC call center team; ensure coverage, readiness, and consistent service standards across assigned markets.
  • Coach, develop, and hold agents and team leads accountable to performance expectations, workflow adherence, documentation accuracy, and member experience standards.
  • Support hiring, onboarding, time and attendance, recognition, corrective action, and performance improvement plans in partnership with the Call Center Operations Manager and HR.
  • Monitor and drive key KPIs (e.g., speed to answer, abandonment, schedule adherence, productivity, quality, and service levels); implement targeted improvement plans when performance trends below standard.

Workforce Coordination, Training, & Process Improvement
  • Partner with Workforce Management on staffing and coverage needs, schedule adherence, real-time queue management, and intraday adjustments to support service level goals.
  • Collaborate with the Training & QA Specialist to identify training gaps, support onboarding and cross-skilling, participate in calibrations, and reinforce quality standards through coaching.
  • Ensure consistent use of scripts, tools, and standardized workflows; contribute to documentation updates, job aids, and change adoption within the team.
  • Manage member and provider escalations; support service recovery, de-escalation, and timely resolution while reinforcing accountability and professionalism.
  • Analyze performance reporting and quality findings to surface risks, trends, and root causes; recommend actions to improve efficiency, compliance, and member satisfaction.
  • Maintain readiness to assist with inbound calls and administrative execution during surges, staffing gaps, or special initiatives, as directed.
  • Serve as a liaison with market and operational partners to communicate updates, reinforce expectations, and maintain feedback loops that improve member access.

Minimum Qualifications
  • Education: Associate's degree in healthcare administration, public health, or a related field preferred.
  • Experience: Minimum of 3+ years of experience in a healthcare setting (hospital, managed care organization, outpatient provider, etc.) or as a patient navigator.
  • 2+ years of experience in member, provider, and customer service or call center environment.
  • 1+ years of experience in a supervisory or leadership role with a proven track record of managing a team of direct reports.
  • Experience and passion for working with and engaging vulnerable, hard to engage, complex populations.
  • Independent and persistent self-starter with strong problem-solving skills with acute attention to detail.
  • Ability to handle multiple tasks, prioritize effectively, and thrive in a fast-paced environment.
  • Excellent communication, leadership, and organizational skills.
  • Bilingual (English and Spanish) is a plus but not required.
  • Proficiency in data entry and healthcare software systems, eCW and Jiva preferred.
  • Proficient in PC skills, such as Microsoft Office.

Working conditions
This job operates in a remote location from your home location. This role requires a dedicated, quiet workspace with the ability to adhere to HIPAA and other privacy policies. A reliable and high-speed Wi-Fi connection or home internet is required to perform the essential functions of this role. Occasional travel to clinical sites or corporate offices may be required.
Physical requirements
  • Ability to remain stationary for extended periods while working at a desk or workstation.
  • The role requires frequent use of a computer, including typing on a keyboard and using a mouse. Manual dexterity and hand-eye coordination are essential for efficiently completing tasks and navigating various software systems.

Direct reports
Member Access Coordinators / Call Center Support Specialists and Team Leads (as assigned).
Company Description:
Why Work at AbsoluteCare?
At AbsoluteCare, we serve the most vulnerable individuals in America. These are our neighbors, people who are at higher risk for disease or who have multiple, complex, chronic illnesses. Often, they deal with an unequal healthcare system and wind up seeking basic care from emergency rooms. We take these patients out of those spaces and turn them into members: people who are entitled to some of the best, most focused care this country has to offer.
We call this "care beyond medicine." We have turned the doctor's office into a comprehensive care center. Here, we surround our members with a core care team of doctors, nurses, social workers, and medical assistants who have the time and skills to get to know our members' needs. We make the most important services available to our members under one roof. This includes a pharmacy, X-rays, a blood lab, nutrition services, urgent care, and much more.
We don't stop at our four walls. We engage members in the communities where we all live to find the people who need us most. Through these community care teams, we remove the barriers to healthcare that so many people face daily. And it works.
Our unique care is guided by our core values of accountability, caring, trust, and teamwork. We call it ACT2.
AbsoluteCare, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, age, disability, genetics, protected Veteran status, or any other characteristic protected by law or policy.

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