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Medical Call Center Supervisor Jobs (NOW HIRING)

Chapa-De

Medical Call Center Supervisor

Auburn, CA

$30.55 - $35.55/hr

As Medical Call Center Supervisor, you won't just manage schedules, you'll lead the front line of access to care, elevate service standards, and ensure every patient interaction reflects Chapa-De ...

Chapa-De

Medical Call Center Supervisor

Auburn, CA · On-site

$30.55 - $35.55/hr

As Medical Call Center Supervisor, you won't just manage schedules, you'll lead the front line of access to care, elevate service standards, and ensure every patient interaction reflects Chapa-De ...

Chapa-De

Medical Call Center Supervisor

Auburn, CA

$30.55 - $35.55/hr

As Medical Call Center Supervisor, you won't just manage schedules, you'll lead the front line of access to care, elevate service standards, and ensure every patient interaction reflects Chapa-De ...

Intelicare Direct

Call Center Supervisor

San Diego, CA · On-site

Medical, Dental, Vision, and Voluntary Life (1st day of the month following 30 days of employment ... The Call Center Supervisor manages a team of Membership Care/Customer Service Agents and Team Lead ...

DirectedLINK LLC

Call Center Supervisor

Los Angeles, CA

$80K - $100K/yr

Call Center Supervisor (Night Shift) Employment Type: Full-time Compensation Range: $80,000 - $100,000 annually Location: Los Angeles, CA Work Schedule: Onsite, Night Shift Industry: Legal Services ...

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Medical Call Center Supervisor information

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How much do medical call center supervisor jobs pay per year?

As of Jun 11, 2026, the average yearly pay for medical call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Medical Call Center Supervisor, and why are they important?

To thrive as a Medical Call Center Supervisor, you need experience in healthcare customer service, leadership capabilities, and often a relevant associate or bachelor's degree. Familiarity with call center software, electronic health records (EHR) systems, and HIPAA compliance is typically required. Excellent communication, problem-solving, and conflict-resolution skills help you manage teams and handle patient concerns effectively. These skills and qualifications are vital for ensuring efficient operations, regulatory compliance, and high-quality patient interactions.

What is the difference between Medical Call Center Supervisor vs Medical Call Center Agent?

AspectMedical Call Center SupervisorMedical Call Center Agent
ResponsibilitiesOversees team, manages performance, ensures quality standardsHandles patient calls, provides information, documents interactions
CredentialsOften requires experience in healthcare and call center managementHigh school diploma or equivalent, healthcare knowledge preferred
Work EnvironmentSupervisory role in healthcare call centers, team managementFrontline patient interaction in healthcare settings
Common UsageHealthcare organizations, hospitals, clinicsPatient support, appointment scheduling, billing inquiries

The Medical Call Center Supervisor focuses on managing and guiding the team, ensuring quality and efficiency, while the Medical Call Center Agent handles direct patient interactions. Both roles are essential in healthcare communication, but they differ in responsibilities and required experience.

What are the main responsibilities of a Medical Call Center Supervisor?

A Medical Call Center Supervisor oversees the daily operations of a healthcare call center, ensuring that staff provide accurate information and high-quality service to patients and clients. They are responsible for supervising call center agents, managing schedules, handling escalated calls or complaints, and maintaining compliance with healthcare regulations. Supervisors also monitor performance metrics, provide training and coaching, and implement process improvements to enhance patient satisfaction and operational efficiency.

What are some common challenges faced by Medical Call Center Supervisors, and how can they be effectively managed?

Medical Call Center Supervisors often face challenges such as managing high call volumes, ensuring staff adherence to protocols, and handling escalated patient concerns. Effective management involves implementing thorough training programs, utilizing call monitoring tools to maintain quality standards, and fostering open communication within the team. Supervisors also need to stay updated on healthcare regulations and collaborate closely with clinical and administrative departments to resolve complex issues efficiently.
More about Medical Call Center Supervisor jobs
What cities are hiring for Medical Call Center Supervisor jobs? Cities with the most Medical Call Center Supervisor job openings:
What states have the most Medical Call Center Supervisor jobs? States with the most job openings for Medical Call Center Supervisor jobs include:
What job categories do people searching Medical Call Center Supervisor jobs look for? The top searched job categories for Medical Call Center Supervisor jobs are:
Medical Call Center Supervisor jobs near you
Infographic showing various Medical Call Center Supervisor job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Medical Call Center Supervisor

Chapa-De

Auburn, CA

$30.55 - $35.55/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Lead the Team That Shapes Every Patient's First Experience.

As Medical Call Center Supervisor, you won't just manage schedules, you'll lead the front line of access to care, elevate service standards, and ensure every patient interaction reflects Chapa-De's commitment to person-centered excellence.

Pay: $30.55-$35.55

Benefit Highlights:

  • Employer-paid Health Insurance (medical, dental and vision): 100% for employee and 80% for dependents.
  • 17 days PTO per year, 11 Paid Holidays, 8+ Sick Days (1 hour for every 30 hours worked)
  • Retirement Plan with 6% match

Your Responsibilities:

  • Oversee daily Call Center operations including staffing coverage, escalations, queue management, and service levels to ensure timely, professional patient access to care.
  • Drive performance through data by monitoring key metrics, auditing call quality, implementing workflow improvements, and leading operational strategy and capacity planning.
  • Coach, develop, and hold accountable a high-performing team through structured training programs, competency assessments, performance reviews, and real-time feedback.
  • Strengthen cross-functional collaboration and culture by partnering with clinical teams, communicating priorities clearly, resolving team dynamics proactively, and modeling Chapa-De's mission and values.

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