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Medical Call Center Supervisor Jobs (NOW HIRING)

Intelicare Direct

Call Center Supervisor

San Diego, CA · On-site

Medical, Dental, Vision, and Voluntary Life (1st day of the month following 30 days of employment ... The Call Center Supervisor manages a team of Membership Care/Customer Service Agents and Team Lead ...

DirectedLINK LLC

Call Center Supervisor

Los Angeles, CA

$80K - $100K/yr

Call Center Supervisor (Night Shift) Employment Type: Full-time Compensation Range: $80,000 - $100,000 annually Location: Los Angeles, CA Work Schedule: Onsite, Night Shift Industry: Legal Services ...

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Medical Call Center Supervisor information

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How much do medical call center supervisor jobs pay per year?

As of Jul 11, 2026, the average yearly pay for medical call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Medical Call Center Supervisor, and why are they important?

To thrive as a Medical Call Center Supervisor, you need experience in healthcare customer service, leadership capabilities, and often a relevant associate or bachelor's degree. Familiarity with call center software, electronic health records (EHR) systems, and HIPAA compliance is typically required. Excellent communication, problem-solving, and conflict-resolution skills help you manage teams and handle patient concerns effectively. These skills and qualifications are vital for ensuring efficient operations, regulatory compliance, and high-quality patient interactions.

What is the difference between Medical Call Center Supervisor vs Medical Call Center Agent?

AspectMedical Call Center SupervisorMedical Call Center Agent
ResponsibilitiesOversees team, manages performance, ensures quality standardsHandles patient calls, provides information, documents interactions
CredentialsOften requires experience in healthcare and call center managementHigh school diploma or equivalent, healthcare knowledge preferred
Work EnvironmentSupervisory role in healthcare call centers, team managementFrontline patient interaction in healthcare settings
Common UsageHealthcare organizations, hospitals, clinicsPatient support, appointment scheduling, billing inquiries

The Medical Call Center Supervisor focuses on managing and guiding the team, ensuring quality and efficiency, while the Medical Call Center Agent handles direct patient interactions. Both roles are essential in healthcare communication, but they differ in responsibilities and required experience.

What are the main responsibilities of a Medical Call Center Supervisor?

A Medical Call Center Supervisor oversees the daily operations of a healthcare call center, ensuring that staff provide accurate information and high-quality service to patients and clients. They are responsible for supervising call center agents, managing schedules, handling escalated calls or complaints, and maintaining compliance with healthcare regulations. Supervisors also monitor performance metrics, provide training and coaching, and implement process improvements to enhance patient satisfaction and operational efficiency.

What are some common challenges faced by Medical Call Center Supervisors, and how can they be effectively managed?

Medical Call Center Supervisors often face challenges such as managing high call volumes, ensuring staff adherence to protocols, and handling escalated patient concerns. Effective management involves implementing thorough training programs, utilizing call monitoring tools to maintain quality standards, and fostering open communication within the team. Supervisors also need to stay updated on healthcare regulations and collaborate closely with clinical and administrative departments to resolve complex issues efficiently.
More about Medical Call Center Supervisor jobs
What cities are hiring for Medical Call Center Supervisor jobs? Cities with the most Medical Call Center Supervisor job openings:
What states have the most Medical Call Center Supervisor jobs? States with the most job openings for Medical Call Center Supervisor jobs include:
What job categories do people searching Medical Call Center Supervisor jobs look for? The top searched job categories for Medical Call Center Supervisor jobs are:
Medical Call Center Supervisor jobs near you
Infographic showing various Medical Call Center Supervisor job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.
Call Center Supervisor

Call Center Supervisor

Intelicare Direct

San Diego, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 17 days ago

Job description

Intelicare Direct is an expanding membership-care call center located in San Diego. We are a leader in providing customer support and business for companies looking to create an external customer service platform. We pride ourselves in providing flexible, high quality customer support solutions with an emphasis on inbound technical support and customer service.
  • Medical, Dental, Vision, and Voluntary Life (1st day of the month following 30 days of employment)
  • 401k plan with matching 4% contribution (after 6 months of employment)
  • Company paid LTD, Basic Employee Life Insurance and AD&D
  • Dog & child friendly environment
  • Paid Weekly
  • Smoke-free & Drug/Alcohol free work environment

Job Summary: The Call Center Supervisor manages a team of Membership Care/Customer Service Agents and Team Lead(s) to ensure policies and procedures are followed, and performance standards are met. Additionally, the Call Center Supervisor will assess and monitor Agents' performance while providing coaching to ensure quality and continuous improvement.
The Call Center Supervisor will supervise an assigned team.
Essential Duties and Responsibilities:
  • Responsible for an assigned team of Customer Service Agents and Team Lead(s).
  • Monitors productivity of customer service representatives
  • Reviews and monitors call queues and generates regular and ad-hoc reports
  • Monitors individual and team results against revenue and performance goals
  • Takes calls and acts as an escalation point for customer issues
  • Plans and conducts meetings, coordinates and supports other teams as needed
  • Performs disciplinary actions, attendance notifications, performance

Supervisory Responsibilities:
  • Oversees and coordinates the work activities of assigned team
  • Responsible for supervising processes and selecting, hiring, coaching and disciplinary actions of team
  • Meets regularly with team members and peers to ensure department is able to meet the needs/goals of the department

Qualifications (Knowledge, Skills and/or Abilities):
  • Knowledge of call center dynamics
  • Minimum of three (3) years of experience in a call center workforce department
  • High attention to detail
  • Strong organizational skills?Competencies:
  • The Call Center Supervisor will work independently, proactively while exercising sound judgement in a fast paced results driven environment that requires attention to detail. The ability to remain organized and flexible while multitasking and prioritizing is a requirement.
  • The Call Center Supervisor must have excellent communication skills and interpersonal skills to work effectively and collaboratively in a team environment.

Minimum Education and/or Experience:
Bachelor degree preferred, or a combination of post-secondary education and one year of supervisory experience. One to two years of supervisory experience.
  • Three years working in a call center environment with at least one year as a team lead.
  • One year of coaching or training staff.

Language Skills:
  • Strong verbal and written English communication skills.
  • Must have excellent communication and interpersonal skills
  • Excellent verbal and written skills.

Mathematical Skills:
As required to perform essential job duties and responsibilities.
How to Apply:
All applicants must complete online application. Please visit http://www.intelicaredirect.com/careers to complete the process.

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