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Medical Call Center Supervisor Jobs (NOW HIRING)

bestway

Call Center Supervisor

Richardson, TX

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

bestway

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

Bestway Rental, Inc.

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

Illinois Mutual

Call Center Supervisor

Peoria, IL · On-site

$58K - $62K/yr

Call Center Supervisor Department: Policy Service Reports To: Manager, Policy Service Location ... Compressed 4 1/2-day work week (Half-Day Fridays) * No monthly premium cost for employee medical ...

Spay Neuter Network

Call Center Supervisor

Crandall, TX

$19 - $21/hr

The Call Center Supervisor is responsible for overseeing the daily operations of the call center team, ensuring high levels of customer satisfaction, service quality, and operational efficiency. This ...

Ultimate LLC

Medical Call Center Rep

Merced, CA · On-site

$23/hr

The Medical Call Center Representative will be responsible for ensuring that patients receive timely and accurate assistance with their inquiries. Responsibilities * Answer incoming calls from ...

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Showing results 21-40

All JobsMedical Call Center Supervisor Jobs

Medical Call Center Supervisor information

See salary details

$29.5K

$63.8K

$109.5K

How much do medical call center supervisor jobs pay per year?

As of Aug 8, 2026, the average yearly pay for medical call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a medical call center supervisor, and why are they important?

To thrive as a Medical Call Center Supervisor, you need experience in healthcare customer service, leadership capabilities, and often a relevant associate or bachelor's degree. Familiarity with call center software, electronic health records (EHR) systems, and HIPAA compliance is typically required. Excellent communication, problem-solving, and conflict-resolution skills help you manage teams and handle patient concerns effectively. These skills and qualifications are vital for ensuring efficient operations, regulatory compliance, and high-quality patient interactions.

What is the difference between Medical Call Center Supervisor vs Medical Call Center Agent?

AspectMedical Call Center SupervisorMedical Call Center Agent
ResponsibilitiesOversees team, manages performance, ensures quality standardsHandles patient calls, provides information, documents interactions
CredentialsOften requires experience in healthcare and call center managementHigh school diploma or equivalent, healthcare knowledge preferred
Work EnvironmentSupervisory role in healthcare call centers, team managementFrontline patient interaction in healthcare settings
Common UsageHealthcare organizations, hospitals, clinicsPatient support, appointment scheduling, billing inquiries

The Medical Call Center Supervisor focuses on managing and guiding the team, ensuring quality and efficiency, while the Medical Call Center Agent handles direct patient interactions. Both roles are essential in healthcare communication, but they differ in responsibilities and required experience.

What are the main responsibilities of a medical call center supervisor?

A Medical Call Center Supervisor oversees the daily operations of a healthcare call center, ensuring that staff provide accurate information and high-quality service to patients and clients. They are responsible for supervising call center agents, managing schedules, handling escalated calls or complaints, and maintaining compliance with healthcare regulations. Supervisors also monitor performance metrics, provide training and coaching, and implement process improvements to enhance patient satisfaction and operational efficiency.

What does a medical call center supervisor do?

A medical call center supervisor oversees staff who handle patient inquiries, appointment scheduling, and medical information over the phone. They ensure quality service, monitor call performance, and may train employees while managing workflow and compliance with healthcare regulations.

What are some common challenges faced by medical call center supervisors, and how can they be effectively managed?

Medical Call Center Supervisors often face challenges such as managing high call volumes, ensuring staff adherence to protocols, and handling escalated patient concerns. Effective management involves implementing thorough training programs, utilizing call monitoring tools to maintain quality standards, and fostering open communication within the team. Supervisors also need to stay updated on healthcare regulations and collaborate closely with clinical and administrative departments to resolve complex issues efficiently.
More about Medical Call Center Supervisor jobs
What cities are hiring for Medical Call Center Supervisor jobs? Cities with the most Medical Call Center Supervisor job openings:
What states have the most Medical Call Center Supervisor jobs? States with the most job openings for Medical Call Center Supervisor jobs include:
What job categories do people searching Medical Call Center Supervisor jobs look for? The top searched job categories for Medical Call Center Supervisor jobs are:
Medical Call Center Supervisor jobs near you
Infographic showing various Medical Call Center Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Call Center Supervisor

bestway

Richardson, TX

$18 - $20/hr

Full-time

Re-posted 22 days ago

Job description

Summary / Objective

The Call Center Supervisor plays a critical role in Bestway’s culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ensuring they are off to a great start, which will assist in their retention and career progression. This position also provides sales support to queries on the Bestway website and assisting customers in their selection of products. Additionally, the Call Center Supervisor assists customers with service opportunities and credit reporting issues providing assistance that enhances their Bestway experience, and assists in operational integrity by working charged-off accounts of stores with excessive charge-offs.

 

Essential Functions

  • Conducts Culture Calls with a positive attitude and an inquisitive mindset to support team members in accomplishing career goals.
  • Documents Culture Calls in Sales Outlook promptly and communicates the results to the appropriate DM and RVP and to the President’s Executive Assistant.
  • Able to direct team members and customers to the appropriate resources.
  • Responsible for maintaining, organizing and protecting all company documents regarding Culture Calls, training and charge-offs.
  • Able to look-up coworkers in the LMS to reset passwords, check on training progress in each coworker’s transcript and assign training when requested.
  • Provide customers inquiring on Bestway’s website with product information, calculate payments and terms, able to take and verify a rental order, and get it to the appropriate store for delivery
  • Able to look-up and create customer information in the High Touch system.
  • Able to handle customer opportunities and direct to the appropriate individual for handling.
  • Provides assistance to customer inquiring about Bestway’s credit reporting.
  • Competent in explaining Bestway’s program, key components of the rental agreement, utilization of the 4 Key Principles of Customer Interaction, and Bestway’s sales program.
  • Work charged-off accounts of stores with excessive charge-offs.
  • Represent Bestway Bring It Values in all interactions and act as a Bestway Ambassador.
  • Assist with other corporate projects as needed or assigned.

Competencies

  • Outstanding customer service  and interpersonal skills

  • Highly organized and detail-oriented

  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections

  • Good verbal and written communication skills

  • Positive and outgoing with an upbeat personality

  • Able to work independently with minimum guidance

  • Capable of supervising and scheduling the work of others

  • Dependable

  • Focuses on new technologies and stays Current with industry information

  • Ability to thrive in a fast-paced environment with change

  • Must be able to prioritize efficiently and effectively

  • Experience in the retail industry sector with related RTO industry a plus

  • Able to type 25+ wpm

  • Competent in using Microsoft Office Suite

Work Environment

This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, and scanners.

Position Type / Expected Hours of Work

This is a full-time position.  Days and hours of work are Monday through Friday,

8:00 a.m. to 5 p.m. unless flex schedule is requested per Company standard.

Hourly Pay Scale

The hourly range for this position is $18.00 per hour - $20.00 per hour depending on experience.

The Call Center Supervisor is required to embrace and represent the Bestway’s Bring It Values!

  • Caring

  • Integrity

  • Servant Leadership

  • Ownership

  • Fun

Apply