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Irs Call Center Jobs (NOW HIRING)

GDIT

Call Center Manager

Montgomery, AL · On-site

$111K - $150K/yr

Call Center, Call Center Management, Call Center Operations Certifications: None Experience: 5 + ... IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers ...

FreshTax

Call Center Sales Representative

Santa Ana, CA · On-site

$17 - $24/hr

FreshTax is growing, and we're hiring Client Intake Specialists to be the first point of contact for individuals seeking help with IRS tax debt. Every lead you speak with has already reached out to ...

FreshTax

Call Center Sales Representative

Santa Ana, CA

$17 - $24/hr

FreshTax is growing, and we're hiring Client Intake Specialists to be the first point of contact for individuals seeking help with IRS tax debt. Every lead you speak with has already reached out to ...

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Irs Call Center information

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How much do irs call center jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for irs call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Irs Call Center position, and why are they important?

To thrive in an IRS Call Center role, you need strong customer service skills, knowledge of tax regulations, and at least a high school diploma or equivalent. Familiarity with call center software, CRM systems, and secure data entry platforms is important, and some positions may require successful completion of a federal background check. Excellent communication, patience, and problem-solving abilities help you address taxpayer inquiries and diffuse difficult situations. These skills ensure accurate, efficient service and foster trust in the agency’s support for the public.

Do IRS agents work from home?

IRS agents typically work in government offices and do not usually work from home. However, during certain circumstances such as the COVID-19 pandemic, some employees, including IRS staff, have been permitted to work remotely part of the time. Remote work policies depend on the agency's current guidelines and the specific role.

Does the IRS have a call center?

Yes, the IRS operates a call center to assist taxpayers with questions about their taxes, refunds, and other related issues. Customer service representatives are available during specified hours to provide support and guidance on IRS procedures and services.

How much do IRS workers get paid?

IRS call center representatives typically earn an annual salary ranging from $40,000 to $60,000, depending on experience and location. They often receive benefits such as health insurance and retirement plans, and may need to pass background checks and training to qualify for the role.

What is an IRS Call Center job?

An IRS Call Center job involves assisting taxpayers with questions about tax returns, payments, refunds, and IRS policies. Agents provide guidance on resolving account issues, setting up payment plans, and understanding notices received from the IRS. Strong communication skills and knowledge of tax regulations are essential for this role. Employees must follow strict confidentiality rules and ensure accurate information is provided to callers.

What are the typical daily responsibilities of an IRS Call Center representative?

As an IRS Call Center representative, your main responsibilities include answering inbound calls from taxpayers, resolving inquiries about tax forms, payments, refunds, and account statuses, and guiding callers through IRS procedures. You’ll use specialized databases and scripts to provide accurate information while handling sensitive personal data securely. The work environment is fast-paced, often requiring you to juggle multiple cases and collaborate with colleagues or supervisors when handling complex issues. This role allows you to build expertise in tax matters and may offer opportunities for career advancement within the agency.

Are IRS agents paid well?

IRS agents typically earn a moderate salary that varies based on experience, location, and grade level, with the average annual pay ranging from around $50,000 to $80,000. They often receive benefits such as health insurance and retirement plans, and the role requires strong communication and analytical skills. Compensation can increase with experience and promotions within the agency.
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Irs Call Center jobs near you
Infographic showing various Irs Call Center job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Senior Level Call Center Agent | Call Center Agent

Senior Level Call Center Agent | Call Center Agent

ProSidian Consulting

Charlotte, NC

$14.75 - $19.25/hr

Other

Posted 8 days ago

Job description

Senior Level Call Center Agent

ProSidian is seeking a Senior Level Call Center Agent for program support on a contract basis located in Charlotte, NC, across the Mid Atlantic region. This position supports strategic delivery of Government and Public Services Sector Human Capital Solutions through Temporary Help Services and Recruiting/Staff Augmentation capabilities for the City of Charlotte (COC).

This is a contract contingent or contract W-2 (IRS-1099) Call Center Agent Functional Area Professional - Staffing Augmentation and Recruiting Services Position; however, ProSidian reserves the right to convert to a full-time ProSidian employed W-2 position.

Provide services and support as a Staffing Augmentation and Recruiting Services (Senior Level Call Center Agent) in the Government And Public Services Industry Sector focusing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) generally located in CONUS - Charlotte, NC and across the Mid Atlantic Region (of country/world).

Responsibilities and duties include:

  • Identify customer pain points and propose solutions.
  • Collaborate with internal teams to implement fixes.
  • Follow up on customer satisfaction.

Desired qualifications for Senior Level Call Center Agent candidates include:

  • 2–4 years customer service experience, solution-oriented roles preferred.

Education/experience requirements/qualifications:

  • Associate's or bachelor's degree preferred.

Skills required:

  • Analytical thinking, communication, relationship management.

Competencies required:

  • Initiative, customer advocacy, problem-solving.

Ancillary details of the roles:

  • May handle VIP or high-value accounts.
  • Tracks and reports solution success metrics.

Other details:

  • Often serves in a hybrid support/sales role.

ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, Vietnam era, or another eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.

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About ProSidian Consulting

Sourced by ZipRecruiter

ProSidian is a management and operations consulting firm with a reputation for its strong national practice spanning six solution areas including Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Talent Management. We help clients improve their operations. Linking strategy to execution, ProSidian assists client leaders in maximizing company return on investment capital through design and execution of operations core to delivering value to customers. Visit www.ProSidian.com or follow the company on Twitter at www.twitter.com/ProSidianfor more information.

Industry

Business schools and computer and management training

Company size

11 - 50 Employees

Headquarters location

Charlotte, NC, US

Year founded

2004

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