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Uf Call Center Jobs (NOW HIRING)

Begell House Inc.

$150 - $200/hr

... call 352-392-2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF ... The Center Director serves as the administrative head of the University of Florida/IFAS, Southwest ...

UF Health

Surgery - Breast Physician

Jacksonville, FL · On-site

No emergency general surgery call is required. Salary is highly competitive and commensurate with ... UF Health is the Southeast s premier academic health center and an integral part of the University ...

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Uf Call Center information

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How much do uf call center jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for uf call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a UF Call Center?

A UF Call Center is a centralized customer service or support hub operated by the University of Florida (UF). It typically handles incoming and outgoing communications, such as phone calls, emails, or chats, for various university departments. These call centers assist students, faculty, staff, and sometimes the public with inquiries related to admissions, financial aid, IT support, and other university services. The goal is to provide timely and accurate information and resolve issues efficiently. Staff working in a UF Call Center are usually trained in customer service and knowledgeable about university policies and procedures.

What are some common challenges faced by UF Call Center representatives, and how can new hires best prepare for them?

UF Call Center representatives often encounter challenges such as managing high call volumes, addressing a diverse range of inquiries, and handling occasionally frustrated callers. New hires can best prepare by developing strong communication and active listening skills, familiarizing themselves with UF's policies and resources, and practicing patience and empathy. Supportive team structures and ongoing training are typically in place to help staff succeed, and collaboration with colleagues is encouraged to resolve complex issues effectively.

What are the key skills and qualifications needed to thrive as a UF Call Center representative, and why are they important?

To thrive as a UF Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and standard office applications is typically required. Patience, active listening, and professionalism help representatives stand out when handling diverse caller situations. These skills and qualities are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining the reputation of the organization.

What is the difference between Uf Call Center vs Customer Service Representative?

AspectUf Call CenterCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, customer-facing, interactive
Employer & IndustryTelecommunications, retail, financeRetail, banking, healthcare, various sectors
Common Search & ComparisonUf Call Center vs Customer Service Representative

Uf Call Center agents and Customer Service Representatives share similar credentials and work environments, often within the same industries. While Uf Call Center roles focus on handling high call volumes in a team setting, Customer Service Representatives may also engage in face-to-face interactions or remote support. Both roles aim to assist customers, but Uf Call Center positions typically emphasize call handling skills and fast-paced environments.

More about Uf Call Center jobs

What cities are hiring for Uf Call Center jobs?

Cities with the most Uf Call Center job openings:

What states have the most Uf Call Center jobs?

States with the most job openings for Uf Call Center jobs include:

What are popular job titles related to Uf Call Center jobs?

For Uf Call Center jobs, the most frequently searched job titles are:

Uf Call Center jobs near you
Infographic showing various Uf Call Center job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Contact Center Agent | Call Center | Part-Time | Variable

Gainesville, FL • On-site

UF Health
Health Care and Social Assistance • 10K+ employees
Learn more about UF Healthexternal

$13.50 - $18/hr

Other

Posted 6 days ago

Job description

Overview
The Contact Center Agent position works within a structured environment requiring sharp attention to detail, the ability to focus and maintain a calm demeanor under pressure. This position delivers excellent customer service while providing information to patients, hospital, faculty, staff and other health care providers in a 24/7 high volume operator call center environment. The position will perform a variety of tasks including, intake triage and activating hospital emergency codes and alerts ( Code Blue/SWAT/Stemi Alerts) and priority notifications based on knowledge of administrative protocols and UF Health policies and procedures.
Qualifications
Minimum Education and Experience Requirements
  • High school diploma or equivalent required.
  • One (1) year of experience working with computers in a customer service or clerical office environment required. This requirement may be substituted with an Associate's degree.
  • Strong verbal and written communication skills required.
  • Previous experience as a 911 operator, hospital operator, or call center representative preferred, particularly in a healthcare-related environment.
  • Experience working with multi-line telephone systems preferred.
  • Demonstrated ability to use computer systems with a high degree of accuracy and efficiency.
  • Proficiency in using multiple computer applications simultaneously.
  • Ability to remain calm, professional, and effective when working under pressure or responding to emergency, critical, or unusual situations.
  • Ability to communicate clearly and effectively with patients, callers, and healthcare professionals.
  • Demonstrated ability to multitask, recognize and respond to changing priorities, and make timely and accurate decisions.
  • Ability to work independently with minimal direct supervision.
  • Ability to speak and hear clearly and effectively perform the essential functions of the position.
  • Ability to manage stress appropriately in a fast-paced environment.
  • Working knowledge of medical terminology preferred.

Motor Vehicle Operator Designation
Employees in this position will not operate vehicles for an assigned business purpose.
Licensure, Certification, or Registration
None required.

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